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staff was really friendly

Great location and very friendly and helpful staff.

Traditional Japanese style hotel with wonderful local staff

Incredible experience. Very kind staff and everything to the rooms, onsens, dinner and breakfast were fantastic. We will definitely return again

Staff is super helpful. The hotel is not fancy or modern but it all works great for a ski trip. Shuttles to and from the train station and the slopes, rental shop for clothes and skis on site. Plus a great onsen as well. The breakfast was really good. While there is no onsite restaurant for dinner, there is a really good and super affordable restaurant less than 5 minutes from the hotel. Highly recommend and would stay there again.

All around incredible stay. Located on the Onsen road, with access to two public baths outside of the hotel, two very well equipped Onsen within the hotel, and the option to reserve a private Onsen as well. Not listed on when booking, but the hotel picked us up from the train station, as well as runs a free shuttle once every morning (940am) to the monkey park. Really nice touch that they should publicize more broadly. Highly recommend getting breakfast and dinner included. Highlight of the...

An unforgettable experience with my son who is 9 we enjoyed the private onsen with 2 separate baths we bathed under the stars which was perfect. The staff was incredibly accommodating attentive and so SWEET , the Japanese chocolate covered pecans are dreamy definitely grab a box or 2!

This resort was significant to how amazing our snowboarding vacation turned out. Breakfast and dinner buffet was delicious! It’s true they don’t change items but there were so many choices that it really wasn’t necessary. We looked forward to breakfast and dinners there the entire 4 night stay. We had the junior suite which has the stone tub as our bath and it was a dream come true. Japanese style futons were so comfortable even after a long day of snowboarding. I didn’t mind that we had to set...

Very enjoyable experience with polite staff in kimono. If one would like to immerse themselves in Japanese tradition with tatami floors, sleeping on futon, and taking a traditional bath (onsen)/dress in yukata provided by the hotel, then this is the hotel for you.

This was the last place we stayed during our honeymoon trip to Korea and Japan — we had the "Japanese Style with Open Air Bath B (Take)" room which was massive and featured an outdoor bathing area with piped in hot spring water. We had an amazing host who explained everything about the room, a spectacular dinner was included, and overall a really magical evening. Definitely worth the cost. Still thinking about our time there...

This traditional ryotan was wonderful. It was a blend of traditional Japanese with modern updates. We booked a suite that had western beds and a private onsen. Our sons shared a smaller room with tatami mats. We selected the traditional dinner and breakfast which were wonderful experiences. If you do not like traditional Japanese food you may not like the meal option. The service was great and staff helpful, despite some language limitations. It was very conveniently located near the train...

The food is delicious and very varied. And the onsen bath was fantastic. They have access to a spring that makes your skin feel soft like cotton. Truly a lovely experience

The front desk agents were super kind and helpful. They both spoke English. We needed that. Bountiful and delicious dinner and breakfast buffets were included. Our room was amazingly well appointed and large. The king bed was beyond adequate. It was two full sized beds bound together. We hope to return to this property some day.