Aloha and thank you for taking the time to post your rating! ratings like yours help us improve our product as much as possible. We wish we had more information; however, it would appear the property was not the right fit for you. You stayed at Volcano Hale. Volcano Hale is a historic property offering basic or simple features for the modest traveler looking for adventure in Hawaii Volcanoes National Park. As a basic, historic property, Volcano Hale is our only property offering shared bathroom facilities and a rustic, "dated" style true to its era. Although this style may not appeal to all travelers, we're happy to be of service to those travelers that own a travel style with an appreciation for simplicity and self service. We do offer 2 other properties with a modern approach and private bathrooms, appealing to mainstream travelers: Standard private accommodations at Lokahi Lodge and Upscale private accommodations at Chalet Kilauea. All three products are available for booking under our brand: Kilauea Hospitality Group. Thank you once again. Aloha!

Mahalo Rachel for posting your comments. Pleased to hear that you enjoyed your free upgrade. I hope you had a great time exploring the National Park and our cute little town.

Mahalo for your wonderful rating!

Mahalo James, happy to hear you enjoyed your time at our Chalet Kilauea.

Mahalo!

Aloha and thank you for taking the time to post your feedback. We are pleased to hear that you loved the unique design of your free upgraded room. We take the presents of pests very seriously. It’s unfortunate that this issue wasn’t brought to our attention the moment it was noticed. Unfortunately, it was brought to our attention on the morning of check-out. We quickly sent out the following reply “Thank you! This is very valuable. While we haven’t had a problem, it is best to address these early on! I will take care of this. Again, thank you for thoughtfully letting me know and travel safely.” We do apologize if our reply wasn’t what you were expecting. While uncommon due to our climate, roaches do make their way from the coastal areas up the mountain to our area. Once noticed, they are quickly taken care of.

it's a pleasure to hear that you enjoyed our room. Mahalo for the lovely comments and we hope you had a wonderful vacation.

Mahalo for your wonderful comments. Our Chalet Kilauea is truly something special and we are happy to hear that you enjoyed your time with us.

Aloha Cheryl and thank you for posting your review. We are pleased to hear that you had a great stay with us. Mahalo for choosing to book with us!

Aloha and thank you for posting your review score. We are sorry to hear that you did not enjoy your stay with us. We encourage any guest who may be experiencing issues or are not completely satisfied to reach out to us directly via the provided phone number at check-in. Unfortunately we were not made aware of any issues during your stay. With that said, we hope that you were able to enjoy your visit to the National Park and Volcano Village.

Mahalo for your review!!

Aloha Tim and thank you for your lovely comments. We are pleased to hear that you enjoyed your time at our Chalet Kilauea.

Aloha Graham and thank you for posting your review. We are pleased to hear that you enjoyed your time here at our Chalet Kilauea. Mahalo and enjoy the rest of your trip.

Mahalo Ernest for your wonderful review. We are happy to hear that you enjoyed your time at our Chalet Kilauea. It is truly a magical place.

Mahalo Angelique for your great review. Happy to hear that you enjoyed your time with us. I think we can agree that our surrounding environment is quite spectacular.

Aloha Eb and thank you for your rating. Mahalo for choosing to stay with us.

Aloha Cassidee and thank you for taking the time to post your review. We deeply concerned by your experience. All of our linen are professionally cleaned through a third party company and we are shocked that this has happened. We do provide a phone number should there be any issues and we wish that this was brought to our attention immediately. We would have definitely remedied this situation.

Aloha Maya, thank you for posting your review. Happy to have hosted you and we hope you had a great time in Volcano.

Aloha and thank you for taking the time to leave your feedback. Happy to hear that you enjoyed your time with us. We are about a 45 minute drive from Hilo and located in the heart of Volcano Village, about a 5 minute drive to the Hawaii Volcanoes National Park.

Aloha Melissa and thank you for taking the time to post your comments. We are pleased to hear that you enjoyed your time at the Chalet Kilauea. Our location is truly something special and we are happy we were able to share that with you. Mahalo for the recommendation and we hope the rest of your vacation was just as magical.

Mahalo for your kind remarks. Yes, it truly is a magical experience visiting Volcano Village and spending time in a true Hawaiian rainforest. We hope you had a fantastic time visiting the National Park.

Mahalo for posting your review score. I hope you had a wonderful time visiting Volcano Village.

Thank you very much for leaving such a wonderful review of Chalet Kilauea. It's always enjoyable to hear when our room designs are appreciated. Mahalo for staying with us and for the recommendation. Feel free to reach out should you ever find yourself visiting near us again.

Aloha Bruce and mahalo for leaving your feedback. It is indeed quite spectacular that you can see the glow from Lokahi Lodge and we are happy to hear that you enjoyed it. Thank you for your visit.

Aloha Debra and thank you for your review. Lokahi Lodge is indeed the closest Lodge to the National Park in Volcano Village. Lokahi Lodge is a non-hosted facility but attended to daily by staff including myself. I hope that you have a wonderful rest of your vacation, mahalo.

Mahalo for your rating. I hope you have a wonderful vacation.

Mahalo Rasamy for posting your remarks. We thank you for your stay and hope you enjoyed your visit to the National Park.

Mahalo for your comments. I hope your vacation was wonderful!

Thank you Luis for your rating. I hope you had a wonderful time visiting our area.

Mahalo for your review Karen. It's wonderful to hear you enjoyed your stay at our Chalet. Great Pictures!!

Thank you so much for taking the time to share your thoughts! Volcano Village is one of the most remote communities on of the more remote Hawaiian Islands: compounded remoteness. It is located at the entrance of Hawaii Volcanoes National Park. It's no secret: yes, it is astonishingly expensive for facilities in our area to do what we do. We really do try to control costs as much as possible. We appreciate all of your observations and we'll see if any of them can be mitigated. E.g., perhaps our central trash bin is not as obvious as it could be; we'll take another look. :) Dehumidifiers get rid of "soggy" in a rainforest. However, if the noise from the machine is too much for anyone, remember it is your room and you are free to turn anything on or off as you please. The machine is not essential for air quality, so whether it is off or full of water from a very humid day, please don't give it a second thought. Thank you so much and Aloha

Thank you for your comments Cliff; we're super happy you enjoyed your time in our little slice of the rain-forest! Safe Travels

Mahalo Mike for taking the time to share your experience with us! Our rooms were designed by a local artist; they are definitely eclectic and unique and unforgettable! I'm glad you had a good time. We've been in operation in Volcano since the 90's. This is an adventure tourism area given the national park. People tend to arrive at all times of the day; therefore, the most efficient approach for all is a self-check-in. Travel safely

We appreciate and take to heart all reviews even if they are not glowing. While we understand we cannot please everyone and that every property has room for improvement, this review doesn't reflect the reality we know to be true. Admittedly with so many happy travelers, it's saddening to read about the disappointment within this review. We've had hundreds of travelers stay with us since the pandemic and their comments don't echo this one at all. In fact the vast majority are very pleased. This area is not only very remote, it's very quiet and representative of a time long past. It's not busy or built-up. Most lodging options here in the village are less than 5 rooms so it's not uncommon to feel like you're the only one staying the night. Travelers searching for a busy and manufactured vacation experience typical of mainstream hotels will not find that in sleepy Volcano Village. This area is what it is and will never be anything like other major tourist areas within Hawaii and outside Hawaii. It's a step back in time, travelers are encouraged to expect and embrace that. 3 points: 1. Volcano grounds are not neglected, they are natural and authentic. As such, they also preserve this delicate and rare rain-forest which is under constant threat... as were all the other Hawaii rainforests which are now non-existent. We live with the rain-forest, we don't fight it. 2. Yes, hairdryers belong in a GFCI protected outlet and we point that out since sometimes travelers need to be reminded; there is nothing inadequate about the wiring. 3. Yes, this is a self-catering experience; we are pretty clear that there is no front desk. However, we are not alone in that for our area; in fact, we don't know of any operations in the area with a front desk. Volcano is an adventure tourism location and most travelers spend the bulk of their time exploring the vast regions of the national park. Hilo and Kona are each a few hours away, however, they do offer mainstream lodging with front desks...if that's of interest. In the travel industry, when so many things are "wrong" with the property, that usually means it wasn't the right fit. It really sounds like the property just wasn't the right fit for these travelers and that is OK. This can happen to the fault of no one. It's unfortunate but no less true. We always encourage travelers to really research areas so the overall picture is processed with the right perspective. As always, we'll continue our quest to better communicate the experience our product offers.

Thank you for taking the time to rate your experience! We hope you enjoyed your time in the area. Aloha and safe travels!

Aloha and thank you for taking the time to share your experience. Safe travels and aloha!

Aloha and thank you for taking the time to post your review about your stay at our budget friendly Volcano Hale (Shared Bathroom) facility. We are sorry to hear that you were not pleased with your booking. Guests looking for a budget friendly location typically love Volcano Hale and the simplicity that it has to offer. I can assure anyone looking to book here that this property is cleaned on a daily basis including our walls and carpets. After a deep inspection we were unable to locate any “damaged” furniture nor exposed staples. While we do acknowledge that on the exterior of our building there were a couple of spiderwebs (typical for Volcano Climate) we have since mitigated this problem and we do apologies for any inconvenience this may have caused. We offer three different properties Chalet Kilauea (Deluxe), Lokahi Lodge (standard), and our Volcano Hale (Budget Friendly Shared Bathroom). Perhaps this guest misunderstood the room type when they booked and expected Chalet Kilauea instead of Volcano Hale. This guest did reach out and was offered a free upgrade to our Chalet, unfortunately they never responded.

Aloha Broc, thank you for taking the time to post your review. We hope you had a wonderful vacation and enjoyed your stay with us, mahalo.

Aloha and thank you for taking the time to post your review. We are sorry to hear that you were not satisfied with the room that you booked. We offer three different properties to choose from Chalet Kilauea, Lokahi Lodge, and Volcano Hale. To help assist guests, we send out an automated email to every third party booking explicitly stating to make sure they booked the correct property. Under each of our Expedia property listings are correct and accurate pictures of the location. Since Covid-19 began, we have limited our in-person presence to help reduce the risk to our guests as well as our staff. Our front desk is virtual however every in-house guest is provided with a direct phone number; should they need anything throughout their stay. Mahalo.

thank you for your review score. We hope you enjoyed your stay and had a wonderful time exploring the National Park.

Aloha Tania, thank you for taking the time to post your comments on your stay with us. Mahalo for your recommendation. We hope you enjoyed your vacation!

Aloha and thank you for taking the time to leave your review. It's great to hear that you enjoyed your stay at Volcano Hale. We hope you had a great time exploring Hawaii Volcanoes National Park.

Aloha and thank you for posting your review.. We have staff available and a number to text should you need anything. We hope you enjoyed your stay with us.

Aloha and thank you for your feedback. We are happy to hear that you enjoyed our garden. We hope you had a great vacation, mahalo.

Thank you so much for taking the time to share your thoughts! Yes, we offer 3 properties (room types). Your shared bathroom type booked is 1 of 3 choices; all others have private bathrooms and upgraded options. I haven't seen abandoned cars or broken windows anywhere near the facility; although I haven't ventured down private driveways. I can say that there isn't anything visible and Volcano Village is essentially a safe retirement village on the Big Island. There are no basements, did you mean ground floor? There are probably only a handful of basements in the entire State. Volcano is cold since we are in a rainforest at a 4,000 foot elevation; all floors can be cold depending upon down-drafts from Mauna Kea/Mauna Loa. Each room comes with heating. "Park at Your Own Risk" is a common insurance thing. Really, Hawaii in general is just a safe place to be! After being shutdown for essentially 15 months, we are looking forward to a return of our valued guests. We expect this to be a slow return; our facilities are not crowded but that is perhaps a good thing!

Aloha and thank you for posting your review! We are very happy to hear that you enjoyed your stay with us. Feel free to contact us if you are ever in our area again. For those looking to book with us, please be advised that we offer three different properties. Our budget option is Volcano Hale. Volcano Hale is a shared property and as such, may experience noise and busy times more so than non-shared facilities. The rooms are efficiency sized and smaller than average. Volcano Hale is a historic property offering basic or simple features for the modest traveler looking for adventure in Hawaii Volcanoes National Park. As a basic, historic property, Volcano Hale is our only property offering shared bathroom and kitchen facilities. The property has a rustic, "dated" style true to its era. Although this style may not appeal to all travelers, we're happy to be of service to those travelers that own a travel style with an appreciation for simplicity, self-service, and shared areas. We do offer 2 other properties with a modern approach + PRIVATE BATHROOMS, appealing to mainstream travelers: Standard private accommodations at LOKAHI LODGE and Upscale private accommodations at CHALET KILAUEA (this reviewer stayed here). All three products (room types) are available for booking under our brand: Kilauea Hospitality Group. Please take note of these different categories while booking so your room matches your expectation. Thank you once again. Aloha!

Thank you very much for choosing to stay with us! Aloha