“We were driving our minivan carefully through the parking ramp when the vehicle’s chassis scraped the ground due to the extremely steep slope and angle of the ramp. I was present and witnessed the incident, and based on what I observed, this was caused by the design/steep transition of the ramp rather than careless or improper driving.
We immediately raised the issue with hotel management. Unfortunately, the response was extremely disappointing. We were simply told that this was our own problem...
“We were driving our minivan carefully through the parking ramp when the vehicle’s chassis scraped the ground due to the extremely steep slope and angle of the ramp. I was present and witnessed the incident, and based on what I observed, this was caused by the design/steep transition of the ramp rather than careless or improper driving.
We immediately raised the issue with hotel management. Unfortunately, the response was extremely disappointing. We were simply told that this was our own problem...
Feiling