"We’ve just returned from another stay at Avanti International and, as always, we had a comfortable stay and would happily return again.
The reception staff were wonderful throughout our stay — always friendly, helpful and welcoming. The location is also fantastic, being around 10 minutes from Universal and roughly 20 minutes from Disney, depending on traffic.
The complimentary shuttles to the parks are a great perk and something we really appreciate. Unfortunately, on more than one occasion our shuttle didn’t show up, and neither we nor the hotel could get through to the shuttle service by phone. This was particularly frustrating, especially as we know the hotel staff ended up having to deal with the consequences of something that wasn’t really their fault. I do think the shuttle service could be improved, as it is such a useful facility when it works reliably.
Security was excellent and we always felt very safe. There were security staff patrolling constantly, including throughout the night, which was reassuring.
Housekeeping was generally good, but we did have some issues with towels. The towel provision was very inconsistent during our stay. On several occasions we had no bath mat, which was a safety concern, and we were sometimes left without hand towels, meaning we had to use our bath towels instead. Our room phone also didn’t work, so by the time we returned from the parks at night, we didn’t always want to walk back to reception to report things. We therefore left"
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