Good Morning Alexandra,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the use of the facilities. I have passed on your kind comments to the staff you encountered.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the leisure facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Thank you for taking the time to leave a review, I would like to apologise for the issues that you encountered during your stay. Please let me assure you that this is not our usual high standards that we expect our guests to experience. All feedback (even the negative) helps us identify issues to look to rectify them in an effort to improve our service.I appreciate you bringing your experience to my attention, and I will be sharing your feedback with the relevant management to look further into the specific problem areas with what you have mentioned. We hope we get the opportunity to welcome you back and show you a guest experience that you deserve. Thank you for choosing to stay with us.

Good Morning Alan,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon

Good Morning,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

Good Morning Philip,Thank you for your highly scored review.I am pleased that you enjoyed your stay and like the refurbishment of the hotel.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good Morning,Thank you for your highly scored review.I am pleased that you enjoyed your hotel and its facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning Chris,Thank you for your highly scored review.I am pleased that you enjoyed your stay and the use of the facilities within the hotel.We look forward to welcoming you back.Kind RegardsSharon

Thank you for taking the time to provide feedback in regards to your recent stay with us. Whilst we are thankful for your kind comment about our staff, we are naturally disappointed that you did not enjoyed your stay in its entirety. We take all feedback seriously as look to continuously improve our standards and as such, this has been shared with the relevant department. I hope you choose to stay with us again when your travels bring you back to the area.

Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed the hotel and its facilities.We look forward to welcoming you back when your travels bring you back to the area.Kind RegardsSharon

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good Morning Sarah,Thank you for taking the time to review us.Please accept my apologies for the toilet not flushing properly. I have passed this on to maintenance and our housekeeping teams who will look into this.I am pleased that you found the staff friendly and helpful and you enjoyed the breakfast.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning Iain,Thank you for taking the time to review us.I am pleased that you found the staff friendly and helpful.The nightly rate changes all the time, for the best price it is best to book directly with Marriott.I do hope that we get the chance to welcome you back.Kind RegardsSharon

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good Morning Jeanette,Thank you for taking the time to review us.Please accept my apologies for the Jacuzzi and Steam room being out of order, due to unforeseen emergency maintenance.I am pleased that you enjoyed the hotel and look forward to welcoming you back when your travels next bring you back to York.Kind RegardsSharon

Good Evening Phillip,Thank you for your highly scored review.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good Evening Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning Steven,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning James,Thank you for taking the time to review us.I am pleased that you found the bed comfortable and the rooms large, I have passed your comments on regarding the cleanliness of the hotel bathroom and gym to the department managers.We look forward to welcoming you back to show you a stay that you deserve.Kind RegardsSharon

Good Morning Steve,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

Good Morning Carolyn,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

Good Morning,Thank you for taking the time to review us.I am pleased that you enjoyed you the hotel and its facilities. We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning,Thank you for such a great review.We are delighted you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.Kind RegardsSharon

Good Morning,Thank you for taking the time to let us know about your experience while staying with us. Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.

Good morning Thank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Dear Donal,Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards

Good Morning Andrew,Thank you for your highly scored review.I am pleased that you enjoy the hotel and its facilities, I understand that the parking charge may have come as a surprise, however, parking charges are becoming a standard now within in York and we are one of the last hotels to do this. As a business we felt the price was fair compared to other properties in York. We look forward to welcoming you back when your travels bring you back to the area.Kind RegardsSharon

Good Morning,Thank you for taking the time to let us know about your experience while staying with us.Your experience of the Delta Hotel by Marriott York is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

Good Morning Matthew,Thank you for your highly scored review.I am pleased that your wife enjoyed her birthday and we look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning Natalie,Thank you for taking the time to let us know about your experience while staying with us.Your experience at our hotel is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the relevant leadership teams to ensure the necessary guidelines are in place and reviewed to prevent unsatisfactory experiences from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

Good EveningThank you for your highly scored review. We are delighted that you enjoyed your stay. We do hope that you will stay with us again in the not too distant future.

Good Morning Kathleen,Thank you for taking the time to review us.I am pleased that you enjoyed your stay at the hotel and the facilities.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good Morning David,Thank you for your highly scored review.I am pleased that you enjoyed your stay and look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Dear Simon,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind regardsSharon

Good Morning David,Thank you for taking the time to review us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Kind RegardsSharon

Good Morning Craig,Thank you for taking the time to review us.Due to things beyond our control we need to shut the gym for health and safety reasons, I am pleased that you enjoyed your room.We look forward to welcoming you back when your travels next bring you back to the area.Kind RegardsSharon

Good morning Robert,Thank you for your highly scored review. We are delighted that you enjoyed your stay. I am sorry that there was not any water in your room on arrival and that it wasn't rectified for you during your stay.We do hope that you will stay with us again in the not too distant future. Kind regards

Dear Sophie, Thank you for choosing to stay at the Delta Hotel by Marriott York and providing your honest feedback on the Guest Satisfaction Survey. We look forward to welcoming you back when your travels next bring you back to the area.Kind regards

Good morning Stephen,Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards

Good morning Barbara, Thank you for taking the time to review us.We are delighted to have been your chosen hotel during your recent stay in York. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your scores have been shared with the hotel team as a critical way of understanding how we can continue to improve on our exceptional service to guests like you.I hope you choose to stay with us again when your travels bring you back to the area.Kind regards

Good Morning,Thank you for taking the time to review us.Please accept my apologies for the scaffolding as we are doing essential maintenance. I have shared your comments with the relevant leadership teams.We do hope that you will stay with us again in the future, where you will remember us for all the right reasons.Kind Regards Sharon