외관

노보텔 요크 센터 여행 후기

4 out of 5
노보텔 요크 센터
Fishergate, York, England

이용 후기

8.6

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 482개" "
평점 8 - 좋아요. 1001개 이용 후기 중 332개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 119개" "
평점 4 - 별로예요. 1001개 이용 후기 중 42개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 26개" "

8.4/10

청결 상태

8.8/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

10/10 - 훌륭해요

KOEUN

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
숙박비도 저렴했고 조식이 완전 훌륭했어요 주변 편의점이나 식당에서 먹는 것 보다 훨씬 싸고 종류도 다양해서 잘 이용했습니다 방은 일반적인 비지니스 크기이며 강가뷰여서 오리도 볼수있고 깨끗하고 좋았어요 시티센터와도 도보로 이동 가능하여 위치적으로도 만족합니다 오크에 놀러오신다면 이곳에서 숙박하는걸 추천해요
답변 제공: Magdalena 님, 2023년 11월 1일
Thank you for your fantastic review! We are thrilled to hear that you found our accommodation affordable and enjoyed our great breakfast selection. We take pride in providing value for our guests. It's wonderful to know that you appreciated the convenience of our location, the scenic river view, and the cleanliness of your room.We appreciate your recommendation and look forward to welcoming you back on your next visit to Oak. If there's anything specific you'd like to experience during your future stays, please feel free to let us know.

10/10 - 훌륭해요

Jae-Won

2021년 6월에 1박 숙박함

8/10 - 좋아요

SEUNG MO

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
maintenance
Generally the facility is fine and staff is kind and helpful but, some items such as room temperature controller, swimming pool water quality and changing room need to be improved further for better satisfaction
2020년 2월에 2박 숙박함

10/10 - 훌륭해요

Tiago

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great option for families.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Ruth

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet place out of the city centre, but walkable to all attractions. Good restaurant on site with decent options for breakfast and dinner.
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

bryony 님, Honolulu

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함

8/10 - 좋아요

shirley

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms were spacious and bright, good position for hotel as can walk into city, thought the charge for parking the car was a bit steep
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

Sandra 님, Alexandria

아이를 동반한 가족 여행, 반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Serca de todos los puntos de interés, tiene todo lo que se necesita para pasar un buen tiempo.
2024년 4월에 1박 숙박함
답변 제공: Alex 님, 2024년 5월 6일
¡Nos alegra mucho saber que disfrutaste de tu tiempo con nosotros! Estamos encantados de que encontraste nuestra ubicación conveniente para explorar todos los puntos de interés y que tuviste todo lo necesario para pasar un buen tiempo durante tu estancia. Siempre nos esforzamos por ofrecer una experiencia excepcional a nuestros huéspedes, y esperamos tener el placer de recibirte de nuevo en el futuro. ¡Gracias por tus amables palabras!

10/10 - 훌륭해요

katherine

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good clean convenient hotel, comfy bed. Nice reception/bar area. Didn’t have food but menu looked reasonable. Excellent EV charging- 4 charge points working on Charge Assist app which was easy to use and good value. Downside is the car park charge but that seems to apply to all hotels in York.
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Julie

연인과의 여행
별로예요: 편의 시설/서비스
The property was okay but expensive for the roomsnd parking the rooms were okay but lots of stains on the carpets. The bathroom towels had marks on them even though they were washed location was good as near to everything. But wouldn't stay here again didn't eat here so do not know about the food
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

deborah 님, Mynydd Du

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
modern relaxed, good location, clean rooms
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Sandra

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We lived that it was easy to find, central and modern. The staff were welcoming and friendly. The hotel was modern and breakfast was wholesome. We didn’t like paying the £16 parking but the river walks were special
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Deborah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel. Quiet. Nice location, walking distance into York. Friendly, help staff. Brilliant breakfast and a lovely atmosphere. Would definitely stay again!
2024년 4월에 1박 숙박함

8/10 - 좋아요

Loraine

2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Stuart

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Short walk to city centre ideal for a short break.
2024년 4월에 1박 숙박함

2/10 - 너무 별로예요

aldrin alexander

2024년 3월에 1박 숙박함

8/10 - 좋아요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We couldnt find any milk
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

8/10 - 좋아요

janet

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean hotel. Convenient parking
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Luke

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and friendly staff comfortable bed and the facilities in the room were as expected definitely will be coming back in the future 😊
2024년 3월에 1박 숙박함

8/10 - 좋아요

Sarah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in speedy and efficient. Room is great value, though upper floors of hotel look tired and well used. Reception and bar & restaurant open plan and modern, with quirky fixtures and service. We were staying as we had concert tickets for the Barbican (just across the road) so happily paid the £16 (!) for secure overnight parking. Breakfast was excellent, with a full view of the barrage and riverside walkways. Staff were good at explaining the buffet and what was available. Lovely light room and fab coffee, I had a full english breakfast, husband had a continental. We Would recommend this hotel, it's excellent value for money, and its central location is ideal for exploring.
2024년 3월에 1박 숙박함
답변 제공: Pallavi 님, 2024년 3월 11일
Dear Sarah,Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that your check-in experience was speedy and efficient, and you found the room to be great value. Your comments on the upper floors are duly noted, and we appreciate your honesty as we continuously strive to improve.We're especially delighted that you had a positive dining experience during breakfast, appreciating the excellent buffet, the riverside view, and the helpful staff. Your recommendation means a lot to us, and we're glad you found our hotel to be excellent value for money.We look forward to hosting you again and appreciate your trust in us.Regards

10/10 - 훌륭해요

Jamie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Clark

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were excellent and the location is also great. Easy walk to the key sights of York. However, the property was dated, with stains to the carpet and issues in the bathroom. They were renovating several areas at the time which is good news.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Ben

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Karl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Brendan

출장 여행
좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Paul

2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Nigel

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quality hotel, very central
Modern look to foyer and rooms. Pool being renovated too but didn’t affect our stay. Central to York for all attractions. Would stay again if needed to be in York.
2024년 2월에 1박 숙박함
답변 제공: Front office manager 님, 2024년 2월 24일
Dear Nigel,Thank you for taking the time to leave us a review! We're thrilled to hear that you enjoyed the modern look of our foyer and rooms, and that our central location made it easy for you to explore all the attractions York has to offer. We apologize for any inconvenience caused by the pool renovation during your stay, and we're glad it didn't significantly impact your experience.We're always striving to improve, and your feedback is valuable to us. If you have any further suggestions on how we can make your next stay even better, please don't hesitate to let us know.We hope to welcome you back to York soon!

6/10 - 괜찮아요

Simin

좋아요: 청결 상태
Nice hotel but needs some TLC in the rooms
The hotel itself was lovely and the open plan reception and bar area was comfortable and warm. The staff were pleasant though some of them didn’t seem sure how to work things like the till and we were undercharged for a round of drinks which the bar woman then demanded I pay when I returned for more drinks as if this was my fault somehow. But all in all it was a good stay. The room itself was ok but the toilet was tiny and difficult to get in and out of without squeezing against the wall as you opened or closed the door and there were a few things that didn’t work - usb sockets next to the bed, a lamp from one side of the bed that was missing and there was just a hole where it was once fixed and the other was loose, the fridge in the room looked like it was meant to be in a cupboard and there was a cupboard with a large hole in the bottom and a wonky door I can only assume was for a previous fridge. On the 2nd night the tv stopped working. It reset itself to 1st Jan 2023 and even the guy from reception couldn’t get it working admitting that “I’ve not had any training on these new smart TV’s and neither has the maintenance guy”. He repeatedly switched it on and off but it wouldn’t connect to any service. He offered us some free drinks vouchers for the inconvenience but when I asked at reception the next day, they knew nothing about them. We were checking out that day anyway but it would’ve been nice to have been offered a coffee or something whilst we were waiting to leave.
2024년 2월에 2박 숙박함

8/10 - 좋아요

DAN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Quiet, comfortable and well located
Comfortable, quiet and ideally located for the event we were attending at York Barbican. Easy to get to by road too.
2024년 2월에 1박 숙박함
답변 제공: Magdalena 님, 2024년 2월 17일
Dear Dan,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our accommodations comfortable and quiet. It's fantastic that our location was ideal for the event you were attending at York Barbican, and we're pleased to know that accessing our venue by road was convenient for you. We appreciate your kind words and look forward to welcoming you back for any future events or stays in the area. If there's anything specific you loved about your visit, feel free to share, as we always strive to enhance our guests' experiences.

6/10 - 괜찮아요

David

2024년 2월에 2박 숙박함
답변 제공: Front office manager 님, 2024년 2월 16일
Dear DavidThankyou for taking the time out of your day to leave us a review, we would very much appreciate some further feedback in relation to the score you have given your stay. If you could contact the hotel to highlight anything we can improve on for future guests that would be extremely helpful.Best regards

10/10 - 훌륭해요

Karl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: Front office manager 님, 2024년 2월 16일
Dear Karl Thankyou for taking the time to leave us a positive review. We sincerely appreciate it.Kind regards

10/10 - 훌륭해요

Diane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Excellent
2024년 2월에 1박 숙박함
답변 제공: Front office manager 님, 2024년 2월 16일
Dear DianeThankyou so much for leaving us a positive review. We are thrilled to hear you had such a great time and welcome you back again soon on your next trip to York.

6/10 - 괜찮아요

Sandra

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
Bath was dirty and full of hair. 1 towel was used and covered in hair and make up. Shower screen was dirty. Carpet around the bin was covered in stains which looked awful. Bedside light was broken and hanging by the wire.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Hayley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great stay
Great stay
2024년 1월에 1박 숙박함
답변 제공: Front office manager 님, 2024년 2월 16일
Dear HayleyThankyou so much for the positive review of your stay with us. We greatly appreciate you taking the time to do so.Best regards

10/10 - 훌륭해요

mark

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent two night stay, would thoroughly recommend when visiting York..
2024년 1월에 2박 숙박함
답변 제공: Front office manager 님, 2024년 2월 16일
Dear MarkThankyou so much for taking the time to review your stay. We look forward to you staying again next time you are in York.Best regards

10/10 - 훌륭해요

Martyn

2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Gillian

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great value & parking
Stayed 1 night. Excellent location for Barbican & rest of York. Parking £15 but with little parking in York its a bonus. Room lovely, restaurant meal Excellent and all staff friendly. Have stayed before will stay again.
2024년 1월에 1박 숙박함
답변 제공: Magdalena 님, 2024년 2월 17일
Dear Gillian,Thank you so much for choosing to stay with us and for taking the time to share your wonderful feedback! We're thrilled to hear that our location, especially for the Barbican and the rest of York, met your expectations. We understand that parking in York can be a challenge, and we're glad our parking option proved to be a convenient bonus for you.It's heartening to know that you enjoyed your room and had an excellent dining experience in our restaurant. Our team works hard to provide a welcoming and friendly atmosphere, so we're delighted to receive your compliments. We truly appreciate your loyalty as a returning guest, and we look forward to hosting you again in the future. If there's anything specific you'd like to share about what made your stay memorable, please feel free to let us know. Safe travels, and see you again soon!

10/10 - 훌륭해요

Andrew

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely stay
Lovely hotel, fantastic staff and a quiet, clean, comfortable room.
2024년 1월에 1박 숙박함
답변 제공: Magdalena 님, 2024년 2월 17일
Thank you so much for your kind words and positive review! We're thrilled to hear that you had a lovely experience at our hotel. Our dedicated staff takes great pride in providing fantastic service, and it's rewarding to know that their efforts made a positive impact on your stay.We're also delighted that you found your room to be quiet, clean, and comfortable. Creating a relaxing and welcoming environment for our guests is always a top priority for us.If there's anything specific that stood out to you during your stay or if there's anything we can improve upon for your next visit, please feel free to share. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

4/10 - 별로예요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Bathroom discomfort
We were given a disabled facilities room with a very high toilet and a very low sink. 1. I am very short and my feet didn’t touch the ground when sitting in the loo!! 2. I suffer from a bad back, which wasn’t helped by bending over every time I washed my hands! 3. The shower was difficult to use due to its central location and the curtain was in the way all the time! 4. The loo had no lid!! Very unhygienic!!! 5. The Bathroom needs a good refurb!
2024년 1월에 1박 숙박함

8/10 - 좋아요

Lee

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Revisit
Another brief stop at this hotel. Generally ok service as able to check in early. Room spacious however plenty of stains on carpet which also looked tired. Breakfast was minimal and time was spent waiting for items to be replenish. Sausages were under cooked and had a very unusual taste
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Mary

별로예요: 숙박 시설 상태 및 시설
Disappointing.
The hotel is in a great location. However, the room was extremely dated. The toilet and bathroom are separate and there is no sink in the toilet to wash your hands. It was difficult to navigate to the bathroom from the toilet in the middle of the night. The rooms need sound proofing. I was constantly awakened by slamming doors. The bathroom needs to be re-grouted and the tap in the sink was very badly designed, you had to reach right back under the extending tap to reach the water flow. The carpet in the room was badly stained and there was staining up the wall in the toilet. The pillows were very flat; one was like a sliver of cotton wool and the other was rock hard. We asked for the room to be made up and they didn’t replenish the tissues, which had run out of. All in all, we were extremely disappointed.
2024년 1월에 2박 숙박함

10/10 - 훌륭해요

Sharon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely hotel
Lovely and clean hotel, round corner from Barbican and short bus journey into York itself
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Linda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lovely comfortable stay, room excellent.
2024년 1월에 2박 숙박함
답변 제공: Emma L 님, 2024년 1월 27일
Dear Linda Thankyou for taking the time to leave us a review, we really appreciate the positive feedback and will share this with the team.Kind regards

10/10 - 훌륭해요

Carla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Highly recommend for a business trip to York.
A lovely hotel. Modern and clean. The room was very comfortable with both a small bath and a shower. Nice restaurant, with a good selection of options and a very good breakfast. The staff were all really helpful and friendly. The parking is £16 for 24 hours which is quite expensive but parking is generally expensive in York. Easy walking distance from the city centre - around 15 minutes to the Shambles from the hotel.
2024년 1월에 1박 숙박함
답변 제공: reception 님, 2024년 1월 21일
Dear Carla,Thank you for choosing Novotel York Centre for your recent business trip to York. We truly appreciate your kind words and recommendation. It is delightful to hear that you found our hotel to your standard. We are also pleased to know that you had a pleasant dining experience in our restaurant and enjoyed what we had to offer. Our team takes pride in providing helpful and friendly service, so it is wonderful to hear that they met your expectations.Thank you once again for your feedback. We hope to have the opportunity to welcome you back to Novotel York Centre in the future.Best regards,Novotel York Centre

8/10 - 좋아요

Janet

연인과의 여행
The only downside is that the heating was not efficient, the room was chilly. The positive being the food. Lovely meal and the morning bacon bap was the best I can ever remember having …thank you and well done
2024년 1월에 2박 숙박함
답변 제공: Reception 님, 2024년 1월 21일
Dear Janet, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our food, and we're thrilled to hear that you enjoyed your meal in the restaurant. We apologize for any inconvenience caused by the heating not being efficient. Your comments have been noted, and we will take them into account. We hope to welcome you back to Novotel York Centre in the future. Warm regards,Novotel York Centre

10/10 - 훌륭해요

Carla

2024년 1월에 1박 숙박함
답변 제공: Emma L 님, 2024년 1월 28일
Thankyou for taking the time to leave us a review. We are glad you enjoyed our stay.

8/10 - 좋아요

Rachelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Alvin 님, HUNTINGDON

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Sad that the pool is gone, hope it will be refurbished.
2023년 12월에 2박 숙박함