“I was disappointed with my experience. I paid for my room from earlier in the afternoon, only to get off a two-hour delayed flight, wait another 30 minutes for the shuttle, and then arrive at the hotel to find out that it was fully booked despite my confirmed reservation.
I then had to wait an additional 15 minutes while arrangements were made to relocate me to another hotel. Although the staff was helpful, professional, and did their best to assist, and the hotel itself was clean, the situation...
“I was disappointed with my experience. I paid for my room from earlier in the afternoon, only to get off a two-hour delayed flight, wait another 30 minutes for the shuttle, and then arrive at the hotel to find out that it was fully booked despite my confirmed reservation.
I then had to wait an additional 15 minutes while arrangements were made to relocate me to another hotel. Although the staff was helpful, professional, and did their best to assist, and the hotel itself was clean, the situation...
Allyssa