"Hotels.com screwed up our reservation by locking our charge card for no reason. Thus, the hotel staff could not register us. When I began asking for the details, the motel clerk was very rude. He was obviously annoyed by my questions. I was asking questions so I could contact Hotels.com to help get the issue resolved. I was finally able to get ahold of Hotels.com. They were ready to release the payment. I then told them to just cancel my reservation because this motel did not deserve my business. Hotels.com would not cancel the reservation EVEN THOUGH I HAD BOUGHT THE INSURANCE.
Hotels.com advised me to file an insurance claim, so I did. The insurance is a joke. Evidently, rude motel staff is not an acceptable reason to receive a refund.
I will never use Hotels.com again.
I will be sending a copy of this review to the Comfort Inn corporate office."
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