Beach Cities Orange County, California hotel rooms at the Preferred

"Very nice!"

"I initially booked one night in a two-queen suite via Hotels.com. The following evening, I called at 9 PM to extend my stay. Though my original room wasn’t available, the receptionist assured me that I could move rooms the next day and that I could stay in my current room until the new one was ready—no need to leave the hotel. The next day, the receptionist on duty (the manager) denied this arrangement ever existed, and I was told to leave. Only after I insisted they confirm with the previous staff did they ‘let it slip this time,’ implying I was being dishonest. I felt disrespected and let down by the inconsistency in service and tone. The second room I booked was an ocean view only to find it out it was partial ocean view and my request to change the room was denied by the same manager. I would have expected more professionalism and accommodation from a hotel manager! Breakfast options are basic, prepackaged pastries were disappointing. "

"The location was great but the room needs some upgrades the carpet was dirty. shampoo it or remove it "

"Nice that it's downtown, easy walk to cafes, etc."

"The pictures on the website are very miss leadin. The rooms are extremely small. The bathroom was step-in, sit down, and step-out. I was very much looking forward to staying at that hotel but w did not! The first flush of the toilet was a clog drain. The desk person asked if we thought a plunger would work. Yes, probably but I was not going to do that all the time. By this time it was 10:30 m or so and I told him we were not going to stay. Pack up again, load car and leave. All of this was after a 6 hour drive from Arizona."

"Staff was amazing!!! "

"Our room was clean the bed was comfy, the staff were attentive, and the location was outstanding. "

"The staff always very helpful. Friendly and happy"

"Loved this place. 10/10 recommend. Zero complaints"