Find Family Hotels in Cancun South

"Every thing was good only the Hotel is too old. Even some furniture was break and in Toro dining area floor was too old. Food is good . Sea shore was good . Only hotel is too old."

" Dry nice place and honest staff. I lost a 300.00 pair of sunglasses the second day and they were returned to the front counter All I can say is it’s a amazing place"

"I have stayed at several Secrets locations, and this is a nice hotel, however it wasn't my favorite. The view from the room was nice with a balcony. I guess the high-rise atmosphere was a surprise to us and not that appealing. The staff were nice and attentive. The food wasn't as impressive as other locations. Limited choices for breakfast, buffet only. I had to ask several times for a birthday banner. Lastly, you had to get up really early to find a lounge chair. "

"All meals are eaten in the buffet. Even though there are 3 other restaurants on the property you have to make a reservation and those are limited based on how many nights you are staying. While making a reservation she will try to get you to go to their sister location and listen to an hour plus long presentation. The property and beach area is small. I liked the evening shows and activities throughout the day. We always seemed to be able to find a lounge chair by the pool or the beach. Our room was cleaned daily. You basically get what you pay for."

"Would say this is a good budget hotel when traveling with small kids under 10. The water park kept our 4 and 6 yo. entertained most of the days during our 7 day stay. The playroom is very limited and would not keep older kids entertained more than a couple of hours. This hotel lacks in entertainment for guests. We have stayed at many Cancun hotels that have shows, music etc. throughout the property/pools and not much here. They have a theater tha "

"We had a Junior Suite Double Beachfront with a king bed and full bed. We really liked being able to walk out directly to the beach. The room was spacious enough for a family of 4. We only tried the italian restaurant and were not impressed, but we enjoyed the buffet restaurant (especially for breakfast!). They had vegetarian options every day, though I think they could have offered a couple more options. "

"I have been here several times now. Here’s what sets excellence apart from other resorts: wide range of quality, restaurants, including Indian and Teppanyaki; high quality alcohol included, including 1921 tequila cream that is hard to find outside of Mexico; two story rooftop suite is fantastic; Excellence Club services (if you choose a room in that section) are very good. New reservations needed for restaurants, and all of them are included. The beach is large and sandy, not rocky. There’s a lazy river as well. "

"My sister and I stayed at the resort and we had a great time. We felt safe, staff were very friendly and it was clean. "

"I did not get an uprade even if i wanted to pay for it and i knew for a fact that the hotel is not full amenities are poor one super small bottle of body lotion for a 4 day stay the pool and beach service staff is scant and the service is terrible the buffet breakfast is very limited and a lot of money for what is offered"