그라나다 힐스 리조트

"숙소는 청결하고 위치도 좋으나 낡긴 했어요"

"밤에 기차 경적소리가 들려요"

"레스토랑도 맛있었고 객실도 깨끗했고 전반적으로 만족했어요 "

"We spent two wonderful nights at The Garland, and it was a truly satisfying experience. From the moment we arrived, we could feel that the staff were genuinely dedicated to providing the best service. The room was spotless, and the hotel's secure environment gave us great peace of mind. We were especially impressed by the shuttle staff; they weren't just friendly, but also went into great detail recommending places to visit, which was very touching. Also, the on-site restaurant, 'The Front Yard,' was outstanding—the atmosphere and food were both top-notch. The complimentary shuttle to Universal Studios made our trip incredibly easy. This hotel was the perfect choice for me and my mother!"

"The staff was really nice and room was also so clean!! "

"Enjoyed my stay but the check in process just took too long for me. "

"바로 도로옆이라 차소리 시끄러움 방 히터소리 너무 시끄러움 ㅡ아침은 메뉴 괜찮았으나 식탁 밑이 너무 지저분해서 치워달라하니 기다리라하고 대충만 치워주고 불친절 서비스 생수 없고 3불받고 발레비 40불이나 받아 어이없었음 다시 갈 의향 없음"

"객실도 직원들도 너무 훌륭했습니다"

"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever. When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emails—which they read but never replied to for days. What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional. There’s a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like “We understand” and “We’ll do our best”—but did absolutely nothing. Theft, zero accountability, and staff who mock customers—easily the worst hotel experience of my life. Stay far away from this place."