Great Diamond Island, Portland hotel rooms at the Best Western

" A hotel has control over cleanliness, upkeep, and service. This hotel ranks very poorly in service. Not a single smile from any staff at check-in, check-out, or requests. They advertise pickup from the airport is available but after a call before flight, after landing, and then 3 more calls after landing, the shuttle did not arrive even after an hour. The hotel is 10 minutes away from the airport! In my last call to the hotel, they told me they couldn't even contact the driver of the shuttle and did not know where they were. No apology or explanation afterwards. If a service is not available, don't advertise it and don't falsely lead customers to believe it is there. Lastly, a simple apology goes a long way, but no apology goes further. I would never stay here again and recommend all to be wary."

"Best omelet station yet !!!!! Shuttle driver Alexander was very courteous. Used the laundry services on floor # 11. A+ Incredable views from our 9th floor room. We'll book at Holiday Inn again.. "

"This is a homey place to stay. If you like an old inn, this is your place. Comfortable bed, well-furnished private bath down the hall, and relaxing breakfast room. Walkable from bus/train station."

"Nice breakfast mom, two free drinks at night large room."

"Loved the hotel, the staff the location and everything was great! I also loved the breakfast "

"Breakfast basic, seemed to be just fine bough parking for the hotel when full, room spotless and renovated recently "

"The extra space was very nice. The bedroom had blackout blinds."

"Very clean and modern design, spacious room and overall the place was very quiet and made for a good night's sleep. Convenient to have the garage attached to the hotel, you just have to have your ticket validated by the front desk, but allows you to come and go as you please for the parking fee."

"Clean"