โkids friendly hotel, facility was clean as it has newly built.
There was a small incident I experienced. I was in the club lounge and asked a staff if I could reserve a table for the Christmas eve buffet dinner. She told me, โno reservations are requiredโ However, when I went to the restaurant the next day, I was denied entry because I was told I didnโt have a reservation. I felt disappointed and asked if I could make a reservation at that moment, but reception told me it was already fully...
โHotellets personal var otroligt vรคnliga och hjรคlpsamma med allt. Poolerna och den exotiska trรคdgรฅrden var i utmรคrkt skick. Stรคdningen bรฅde pรฅ rummet helt perfekt utfรถrt. Sรฅ mycket nรถjdโ
"kids friendly hotel, facility was clean as it has newly built.
There was a small incident I experienced. I was in the club lounge and asked a staff if I could reserve a table for the Christmas eve buffet dinner. She told me, โno reservations are requiredโ However, when I went to the restaurant the next day, I was denied entry because I was told I didnโt have a reservation. I felt disappointed and asked if I could make a reservation at that moment, but reception told me it was already fully booked.
Feeling frustrated and I tried to look for senior-level and 1 female supervisor (I guess) listened to my concerns and later sooner She took care of the issue, and thanks to her, I was eventually able to enjoy the Christmas dinner with my family. (I saw her was singing X mas songs in the Choir) "
