Roadchef Motorway Svc Ar A74M, Junction 16 Johnstonebridge, Lockerbie, Scotland
Reviews
8.2
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The receptionist was late arriving to check me in. The basin in the room leaked. The duty manager failed to telephone me to apologize. My request for a change of room on the second night of my stay was not initially enacted. The receptionist made me feel it was my fault that I had not come down to reception to report the issue when I was already ready for bed. Further, trying to contact the hotel by telephone is nearly impossible.
The recompense offered was risible. I will go out of my way to never use the hotel again.
John
Stayed 2 nights in May 2024
Response from Kat on May 16, 2024
Hi John, We apprecaite the time you took to share your concerns please rest assure taht we are taking the approprite measure to address the problem and prevent any future occurences.
Always my stop-off on my way to from England. Great staff, room is always clean, parking directly out front and connected to services so you don’t need to leave the building to get food.
Nicola
Stayed 1 night in Jan 2024
Response from Kat on Mar 5, 2024
Thank you for your review. I'm glad you found the room clean.
The bathroom was unfortunately filthy. The bath was unusable. The view was stunning and staff were fantastic
Claire
Stayed 1 night in Jan 2024
Response from Lockerbie Days Inn on Feb 6, 2024
Thank you for your reply, which we value - we would have been very happy to clean your bathroom, or move you to another room, but hope to se you again, kind regards, Lockerbie Days Inn
10/10 Excellent
Catherine
Jan 20, 2024
Liked: Amenities
When I checked in I was allocated to room 28. The door latch was broken, smelled musty and some items missing in the bathroom. I spoke to reception and they offered me a change of room to room 30. This room was excellent. I slept really well. Overall my stay was a good experience.
Catherine
Stayed 1 night in Jan 2024
Response from Lockerbie Days Inn on Jan 20, 2024
Thank you for your thoughtful reply - so pleased that you had a good stay, we hope to see you again in the future, kind regards, Lockerbie Days Inn
Bed so uncomfortable we thought of leaving half way through the night,really noisy, only food on offer fast food or coffee shop,very noisy,nothing good to say, first & last time we book a Days Inn, lesson learned!
Pauline
Stayed 1 night in Dec 2023
Response from Days Inn Lockerbie on Jan 11, 2024
thank you for your review. I'm sorry you didn't enjoy your stay with us.
The staff did not man the desk, had to go into services to find some one to help to check in.
The staff did not add my registration properly to the system so was chased by a car parking company for a parking fine. Just not worth it stay somewhere else.
mark
Stayed 1 night in Nov 2023
Response from Lisa on Dec 15, 2023
Thank you for your review. I'm sorry about the parking issue. Please rest assure that we are taking the appropriate measures to prevent future occurrence. Kind Regards Days Inn Lockerbie
10/10 Excellent
Tracey
Business traveler, Traveled with partner, Traveled with pets
Spacious room. Friendly greeting upon checkin. Both myself and my partner seemed to be allergic to something in the room but couldnt put our finger on it.
We were on the ground floor so a little noisy with people coming past window frequently and dogs barking when coming to their rooms.
Lovely walk around Annandale Water in the morning
Very tired and not clean. Didn’t want to take my shoes off in the room. Marks down the walls, bath was disgusting and stained.
Sarah
Stayed 1 night in Oct 2023
Response from Lisa on Oct 25, 2023
Hi Sarah, We aoorecaite the time you took to share your concerns. Please rest assure that we are taking the approprite measure to address the problem and prevent any future occurences.
The only down side to the stay was lack of a local restaurant to get a decent meal.
The service area has McDonalds, Costa, Cornish Pasty & an Asian takeaway, nowhere else in vicinity, which is a shame in view of otherwise excellent hotel
Joan
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review. I'm glad you like the hotel.
10/10 Excellent
Edward
Sep 18, 2023
Edward
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review
8/10 Good
Lynda
Sep 16, 2023
Liked: Cleanliness, staff & service, room comfort
Large room, but not a luxury hotel
Only met one member of staff and she was OK - large room, seemed a bit tired and in need of refurbishment. Hotel is connected to the services, good if its raining!
Room seemed clean, and the absence of mould in the shower (my pet-hate!) was good.
Lynda
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review. I'm Glad you found the rooms clean.
The large green area annd lake was great when travelling with dogs
Carolyn
Stayed 1 night in Sep 2023
Response from Kat on Sep 20, 2023
Thank you for your review. I'm glad you enjoyed the lake area
8/10 Good
Leanne
Sep 6, 2023
Leanne
Stayed 1 night in Aug 2023
Response from Kat on Oct 30, 2023
Thank you for your review.
8/10 Good
Stephen
Aug 28, 2023
Stephen
Stayed 1 night in Aug 2023
Response from Kat on Sep 20, 2023
Thank you for your review.
10/10 Excellent
David
Traveled with partner
Aug 25, 2023
Liked: Amenities
It was our first visit for twenty years. The room and view as we remembered: wonderful. We especially appreciated the spacious of the room.
Are they built like this any more?!
At first we were shocked by the changes in food provision. But with the help of a nice girl at McDonald's we bypassed the normal electronic system. We also enjoyed the breakfast.
Stay was fine, just a stop over to break up the journey. It’s part of a service station so don’t expect high cuisine - it has multiple options though. We provided the car registration details for the hotel to give to the parking company but a month later got a parking notice. Took a couple of messages but got notice that the parking charge was cancelled. Annoying but got sorted easily enough.
Karen
Response from Lisa on Aug 9, 2023
Thank you for your review. I'm glad you enjoyed your stay with us.
Very clean and comfortable rooms, nice walk around the lake at the back to walk the dog. All in all a really nice experience; the only quibble was that the wi-fi signal was quite patchy in the room.
Fabulous location especially for those with dogs although we don’t have one. Taps in room dire but shower fine. Needs updating. Fast food dire in services next door. No wonder we have an obesity epidemic.
Anne
Stayed 1 night in Jul 2023
Response from Lockerbie Days Inn on Jul 21, 2023
Thank you for your reply, we really appreciate your feedback at the hotel, kind regards, Lockerbie Days Inn