테라스/파티오

소네스타 셀렉트 로스앤젤레스 랙스 엘 세군도 여행 후기

3 out of 5

이용 후기

8.0

매우 좋아요

평점 10 - 훌륭해요. 2064개 이용 후기 중 943개" "
평점 8 - 좋아요. 2064개 이용 후기 중 515개" "
평점 6 - 괜찮아요. 2064개 이용 후기 중 283개" "
평점 4 - 별로예요. 2064개 이용 후기 중 163개" "
평점 2 - 너무 별로예요. 2064개 이용 후기 중 160개" "

8.2/10

청결 상태

8.0/10

직원 및 서비스

7.6/10

편의 시설/서비스

8.2/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

10/10 - 훌륭해요

Kiwon

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
이용후기
건물은 조금 오래되어 보이나 관리가 매무 잘되어 있어 불편함을 느낄 수 없었으며, 또한 내부가 매우 청결함.
2023년 12월에 1박 숙박함
답변 제공: Customer Service 님, 2023년 12월 11일
기원님, 소네스타 셀렉트 로스앤젤레스 LAX 엘 세군도가 역사적인 매력에도 불구하고 잘 관리되고 흠 하나 없이 깨끗하다는 소식을 듣고 매우 기쁩니다. 귀하의 긍정적인 피드백은 많은 의미를 갖습니다. 또 다른 기억에 남는 숙박을 위해 곧 뵙기를 바랍니다.

6/10 - 괜찮아요

Giwon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good.
2023년 10월에 2박 숙박함
답변 제공: Customer Service 님, 2023년 10월 18일
Giwon, it sounds like your stay was satisfactory. However, if there's anything we could do to make your experience better, please do share. We look forward to the opportunity of elevating your experience with us in the future.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2022년 3월에 3박 숙박함
답변 제공: Arielle 님, 2022년 5월 17일
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,Arielle Harden Operations Manager

8/10 - 좋아요

Seok

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
좋아요
깨끗하고 쾌적함
2021년 7월에 2박 숙박함
답변 제공: Chris 님, 2021년 8월 5일
Thank you for staying with us. We are pleased you enjoyed your stay and hope to see you again soon.

8/10 - 좋아요

Jonathan

연인과의 여행
좋아요: 청결 상태
Overall adequate, nothing special.
2024년 5월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Jonathan, thank you for providing your feedback. The team at Sonesta Select Los Angeles LAX El Segundo is glad you found your stay to be satisfactory. We are committed to continuously improving and hope to have the opportunity to enhance your experience on a future visit.

8/10 - 좋아요

Nakissia

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice location less tha. 10 min from LAX. Lots of food options within walking distance. Staff knowledgeable about local spots and friendly.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Nakissia, thank you for your feedback. We're delighted to hear that you appreciated our convenient location and the variety of nearby dining options. It's also great to know that our team members were able to assist you with local recommendations and provided friendly service. We hope to welcome you back to Sonesta Select Los Angeles LAX El Segundo in the near future!

8/10 - 좋아요

YOHEI

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
YOHEI, thank you for choosing Sonesta Select Los Angeles LAX El Segundo. We're delighted to see you had a positive experience. We look forward to welcoming you back in the future! Safe travels!

10/10 - 훌륭해요

Zerun

좋아요: 청결 상태
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 17일
Zerun, thank you for your outstanding rating. The team at Sonesta Select Los Angeles LAX El Segundo is thrilled to know you had a great experience. We're looking forward to welcoming you back soon!

8/10 - 좋아요

Karla

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was friendly
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 16일
Karla, thank you for your kind words. The team at Sonesta Select Los Angeles LAX El Segundo is delighted to hear you had a positive experience. We're looking forward to welcoming you back!

8/10 - 좋아요

Boris

출장 여행
좋아요: 청결 상태, 직원 및 서비스
Great service and clean, only downside iis their business model for shuttle service is for locals, not considering overseas visitors. Be aware you require to call the hotel to arrange shuttle collection, roaming services will be incurred as they don’t offer other way of communicating via wifi (whatsapp, etc).
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Boris, it's wonderful to hear you appreciated the cleanliness and top-notch service at Sonesta Select Los Angeles LAX El Segundo. We do note your concerns about the shuttle service communication for overseas guests. Rest assured, we take your feedback seriously and are exploring additional methods of contact to cater to our international guests even better in the future. We hope to welcome you back soon.

6/10 - 괜찮아요

Karen 님, Albemarle

I felt like it was in a good area. Please beware we were there for four days with no service to our room. No one came in our room at all to clean out empty the trash out give us clean towels.
2024년 5월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 15일
Karen, we appreciate your comment on the location of our hotel. Regarding your concerns about the room service and cleanliness, we are sorry to understand that these aspects didn't meet your expectations. We have specific protocols we follow which we’ll review to ensure every guest enjoys their stay to the fullest. Thanks for your feedback, and we hope to have the chance to provide you a superior experience in the future.

6/10 - 괜찮아요

Solomon

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Nice place at a good value
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Solomon, we appreciate the short but sweet review. It's good to learn that you found the Sonesta Select Los Angeles LAX El Segundo to be a worthy place. We aim to provide our guests with great value and we're glad you recognized this. We hope you choose to stay with us again in the future.

8/10 - 좋아요

Samuel

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was a block off pacific coast highway but in an industrial area. Fast food close by only.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 14일
Samuel, thank you for sharing your thoughts. It's great to hear that our location was convenient for your needs. At Sonesta Select Los Angeles LAX El Segundo, we understand that the surrounding area has an industrial feel, yet we're pleased to be near a selection of quick dining options. We appreciate your feedback and hope your overall stay was enjoyable.

6/10 - 괜찮아요

Jorge

좋아요: 청결 상태, 직원 및 서비스
.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Thank you for taking the time to share your feedback, Jorge.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 - 훌륭해요

Joyce

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to LAX and provided breakfast.
2024년 5월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
Joyce, it's great to hear that you appreciated the proximity of Sonesta Select Los Angeles LAX El Segundo to LAX and enjoyed our complimentary breakfast. We look forward to serving you again in the future. Safe travels!

6/10 - 괜찮아요

Melanie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We didn't realize that there are two Sonesta properties near LAX. We ended up on the wrong shuttle to the wrong Sonesta, after following the directions on the hotel website for taknig the shuttle from the airport. We had an early morning flight and had to pay for an Uber to get back to the airport. It would be nice if the shuttle ran early enough in the morning to catch a 7:00 AM flight. Staff was friendly and helpful and room was clean
2024년 5월에 1박 숙박함

8/10 - 좋아요

Khalil

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 4월에 4박 숙박함
답변 제공: Customer Service 님, 2024년 5월 10일
Thanks for the 4/5 rating, Khalil!We're thrilled you enjoyed your time at Sonesta Select Los Angeles LAX El Segundo so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

6/10 - 괜찮아요

Gillian

연인과의 여행
좋아요: 청결 상태
Okay value for money but parking fee is expensive ($30 per night) compared to other hotels, this is also not super clear at the time of booking so we weren’t aware that there would be a fee for this until we checked in. The bathroom set up was a bit strange, the toilet and the bath/shower were in one room and the sink was in the main area so a bit mismatched. Rooms are quite dull too, it was fine as we weren’t in the room that often but not the best.
2024년 5월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 8일
Gillian, thank you for sharing your feedback. We understand that our parking fee was unexpected and we do our best to clarify additional costs during the booking process. It's also noted that you found the bathroom layout and the setting of the rooms not to your liking. We appreciate your input and will look into these matters for potential improvements, as our guests’ comfort is a priority for us. We hope your future stay and experiences elsewhere are more fulfilling to your preferences.

10/10 - 훌륭해요

Krysia

좋아요: 청결 상태
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Thank you for the excellent rating, Krysia!Our goal is to go above and beyond to ensure our guests have a memorable experience at Sonesta Select Los Angeles LAX El Segundo! We look forward to hosting you again soon.

8/10 - 좋아요

Darryl

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 5월 6일
Thank you for the 4/5 rating, Darryl!We are excited to see that you had an enjoyable experience at Sonesta Select Los Angeles LAX El Segundo. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 - 훌륭해요

Lee

2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Amritpal

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Amritpal, it's wonderful to hear you found your stay at Sonesta Select Los Angeles LAX El Segundo to be very satisfactory. We value your feedback and hope to welcome you back soon.

8/10 - 좋아요

Eddy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 3일
Eddy, thanks for your rating of Sonesta Select Los Angeles LAX El Segundo. We appreciate the feedback and hope to see you again in our hotel soon.

6/10 - 괜찮아요

David 님, Las Vegas

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property needs a major refresh. Mildew smell throughout the hallway and inside room. Carpets look old with stains. I arrive at night poor visibility more lights are needed throughout the parking lot it's very dark around the property not safe especially at night as you cant see very well.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 2일
David, we appreciate your feedback and apologize for any discomfort you may have experienced. Your feedback regarding the needing room improvements and lighting in the parking area is noted. We assure you that we are committed to enhancing our guests' experiences and are actively working towards improvements. Your comfort and safety are our top priorities. We hope we have the chance to better serve you in the future.

10/10 - 훌륭해요

Jermaine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A very nice hotel with lots of peace & quietness.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Jermaine, thank you for sharing your experience at Sonesta Select Los Angeles LAX El Segundo. We're thrilled to hear you appreciated the serene environment we offer. Looking forward to welcoming you back in the future for more relaxation.

6/10 - 괜찮아요

Cecilia

별로예요: 편의 시설/서비스
you have to pay for parking which I had in mind it was complementary but its extra. you have to pay $20 extra if you want to park in this location eve though they have plenty of parking spots available. the next day when i went to do the check out i asked if i was able to grad breakfast. I was told my room did not include breakfast. It was just me, i was thinking on grabbing a fruit or a drink for the road but my almost $200 a night did not include breakfast nor parking
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Cecilia, thank you for taking the time to share your experiences. We understand the parking and breakfast expectations may not have been aligned with your stay and we regret hearing this didn't live up to your expectations. We strive to clearly communicate any additional charges to our guests and regret if this was not made clearer for you. We appreciate your feedback and be assured it will be used to improve future guest experiences. Looking forward to welcoming you back for a more seamless experience in the future.

10/10 - 훌륭해요

Elizabeth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was nice and quiet
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Elizabeth, thank you for such a wonderful review! At Sonesta Select Los Angeles LAX El Segundo, we take pride in providing a quiet and peaceful environment for our guests. We're delighted to know we hit the mark for you and we look forward to welcoming you back in the future.

10/10 - 훌륭해요

Jamez

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay. Super convenient lot of restaurants in the area that are walking distance.
2024년 3월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Jamez, thank you for taking the time to share your stellar experience at Sonesta Select Los Angeles LAX El Segundo. We're thrilled to know our prime location, within easy reach of various dining options, added to the convenience of your stay. Your wonderful feedback is greatly appreciated and we're eager to deliver another memorable visit for you in the future.

10/10 - 훌륭해요

Jamie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 30일
Jamie, thank you for choosing Sonesta Select Los Angeles LAX El Segundo for your stay. We're thrilled your experience was excellent, and we hope to see you again for another fantastic stay next time your travels bring you to Los Angeles.

4/10 - 별로예요

Alexa

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 29일
Alexa, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

8/10 - 좋아요

lance

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 27일
We appreciate you sharing this positive rating, Lance!The comfort of our guests is important to us so we can't wait to see you back again at Sonesta Select Los Angeles LAX El Segundo. We want to share an even more enjoyable experience with you next time.

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful place and everything you need is in the area. The rooms are huge with plenty of space .
2024년 4월에 3박 숙박함
답변 제공: Customer Service 님, 2024년 4월 24일
Anthony, thank you for your glowing feedback. It's wonderful to know that you appreciated the spacious rooms and convenient location of Sonesta Select Los Angeles LAX El Segundo. We're thrilled your stay was enjoyable and we look forward to welcoming you back on your next visit.

8/10 - 좋아요

Samarie

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in then suburbs.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Samarie, thank you for your feedback about Sonesta Select Los Angeles LAX El Segundo's location. We hope it offered a relaxing retreat and look forward to welcoming you back the next time your travels bring you to our area.

4/10 - 별로예요

Emma

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 25일
Emma, it seems like your stay didn't meet your expectations, which we regret hearing. We are always here to listen to and improve from our guest's feedback. We sincerely hope you consider visiting again for an enhanced experience.

4/10 - 별로예요

Joseline

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 12일
We appreciate the feedback, Joseline.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - 훌륭해요

Astrid

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quaint, quiet, convenient, easy parking— though I wish there were more lighting around the parking area. The beds are comfortable and the rooms are spacious.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 23일
Astrid, thank you for the stellar review. It's delightful to know that you enjoyed the convenience, serenity, and spaciousness of your room at Sonesta Select Los Angeles LAX El Segundo. The comfort of our beds is something we take pride in. Your feedback about the need for enhanced lighting in the parking area has been noted and passed onto our management for review. We look forward to your next visit.

10/10 - 훌륭해요

Timothy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to sleep near LAX airport after long flight from UK. Rooms and staff were great. Easy to find. Only surprise was $30 parking charge that was unexpected. Otherwise all good. Thanks
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 21일
Timothy, it's fantastic to hear that Sonesta Select Los Angeles LAX El Segundo provided a comfortable rest after your long journey from the UK. We're pleased that you found our location convenient and our team members exemplary. With regards to the parking facilities, we strive to maintain competitive prices for the area. These additional amenities are meant to enhance the overall experience of guests like yourself. We look forward to your next visit.

10/10 - 훌륭해요

Yusuke

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Yusuke, it's wonderful to hear that you had a fantastic experience at Sonesta Select Los Angeles LAX El Segundo. We sincerely appreciate your rating and hope to have the pleasure of welcoming you back in the future.

10/10 - 훌륭해요

Astrid

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 9일
Astrid, your high rating brings much joy to Sonesta Select Los Angeles LAX El Segundo. We're delighted to have met your expectations during your stay and hope to welcome you back for another outstanding experience in the future.

6/10 - 괜찮아요

Sarah

가족 여행
별로예요: 청결 상태
It was good we arrived in the dark of night… when we woke up in the morning I was horrified to see how dirty the room was. There was broken glass on the carpet and the carpets looked like they had not been vacuumed for quite a while. The room was also just not in good condition with the bed worn out and large stains. Things in the hallways and the stinky elevator were not any better. Management does make sure the lobby appears nice but while waiting for the airport shuttle my daughter noticed a giant stain on the couch. It was a place to sleep after our flight was cancelled. Just glad we didn’t come home with bedbugs are something like that.
답변 제공: Customer Service 님, 2024년 4월 18일
Sarah, we're genuinely sorry to hear about the cleanliness issues you experienced. Ensuring a comfortable and impeccable environment for our guests is a top priority, so it's regrettable that your room did not meet these expectations. Your feedback on the condition of the room and public areas has been noted and will be reviewed by our team of professionals. We hope you can give us another chance to demonstrate the high-quality hospitality usually appreciated by our guests.

10/10 - 훌륭해요

Pengxiang

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
nice services
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 18일
Pengxiang, thank you for sharing your experience at Sonesta Select Los Angeles LAX El Segundo. We're delighted to hear your kind words about our service. Our team members are dedicated to providing a high-quality experience for our guests. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

ANGEL

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo muy bien
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Ángel, estamos encantados de saber que tu estadía en Sonesta Select Los Angeles LAX El Segundo fue bien. Nuestro objetivo siempre es brindar una experiencia excelente y sus comentarios son valiosos. Esperamos darle la bienvenida pronto.

10/10 - 훌륭해요

Astrid

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 19일
Astrid, it's wonderful to see your high rating! We're delighted to know that you enjoyed your stay at the Sonesta Select Los Angeles LAX El Segundo. It will be a pleasure to welcome you back in the future.

10/10 - 훌륭해요

Milagros

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel cercano al aeropuerto con servicio de shuttle cada hora que recoge en el nivel de departures señal roja ( hotel shuttle) el servicio está disponible hasta las 11:30 pm todos los días
2024년 3월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 17일
Milagros, es maravilloso saber cuánto apreciaste la conveniencia de nuestro servicio de transporte en Sonesta Select Los Angeles LAX El Segundo. Gracias por permitirnos servirle. Nos esforzamos por hacer que la estancia de cada huésped sea lo más cómoda y placentera posible. Esperamos tenerle nuevamente con nosotros pronto.

10/10 - 훌륭해요

Milagros

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente. Muy cerca al aeropuerto. Tienen servicio de shuttle que pasa cada hora en el nivel de departures. Asegúrense de llamar antes al hotel y dar su vuelo y hora de llegada.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Milagros, gracias por tu brillante reseña de Sonesta Select Los Angeles LAX El Segundo. Estamos encantados de que haya apreciado nuestro conveniente servicio de transporte al aeropuerto y nuestra proximidad al aeropuerto. Agradecemos su consejo a futuros viajeros sobre llamar con anticipación para organizar el servicio de transporte, asegurando una llegada sin problemas. Esperamos darle la bienvenida nuevamente en su próxima visita a Los Ángeles.

10/10 - 훌륭해요

Eric

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great breakfast area and food choices.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Eric, we're delighted to hear that you enjoyed the breakfast area and the variety of food at the Sonesta Select Los Angeles LAX El Segundo. We love adding value to our guests' mornings with a great breakfast spread. Thanks for your positive review. We can't wait to welcome you back on your next visit.

4/10 - 별로예요

Karen

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태
The person on front desk when we arrived was not very helpful and then told us to park our car to unload on the opposite side of where our room was which was very inconvenient. We were unaware that there was a $75 fee for a small 15 lb dog to stay 11 hours & also unaware that parking was $30. The lady at the breakfast bar was very helpful.
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Karen, we're disheartened to read about the challenges encountered during your stay, particularly related to our welcome process and parking arrangements. Also, though necessary details like pet fee and parking costs are mentioned separately, we recognize the surprise it may have caused. On a brighter note, we're glad to hear you found our breakfast service familiar to be attentive. We appreciate your feedback and it will help us improve our guest experiences in the future.

6/10 - 괜찮아요

Fan

별로예요: 청결 상태, 숙박 시설 상태 및 시설
shuttle service is terrible! We requested the shuttle to airport at 9am, we were told it that the next available time is 930. Of course, it is not here at 940. The front desk was not trying to help to get us update. We took Lyft instead.
2024년 4월에 2박 숙박함
답변 제공: Customer Service 님, 2024년 4월 16일
Fan, we're sorry to hear about the challenges you experienced regarding the shuttle service. Your feedback is essential and allows us to make continuous efforts towards improving our services. As for your experience at our front desk, we normally pride ourselves on our proactive teams who aim to provide exemplary assistance to our guests. We appreciate your patience and understanding.

6/10 - 괜찮아요

Abbie

좋아요: 청결 상태, 직원 및 서비스
Friendly service
2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 4월 11일
Abbie, it's great to note that you recognized and appreciated the cordiality of our team members. We continue to strive for stellar service at Sonesta Select Los Angeles LAX El Segundo. We look forward to the opportunity to host you again in the future.

10/10 - 훌륭해요

Ampava 님, Dallas

2024년 4월에 1박 숙박함
답변 제공: Customer Service 님, 2024년 5월 1일
Ampava, it's wonderful to hear that your stay at Sonesta Select Los Angeles LAX El Segundo exceeded your expectations! We appreciate your high rating on Expedia and are glad to have added positively to your travel experience. We hope to see you again soon for another memorable stay.