Macario Gomez Vacations from ₩861,087

This hotel is extremely well maintained, someone was always cleaning something no matter the time of day. The suite we had was perfect, with a kitchen, dining tale, sitting room, bedroom and bathroom, all for the same price as a basic room at the IHG hotel next door. The staff was friendly and helpful, the beach divine, over all 5/5 stars! The only con is the food. The breakfast buffet was expensive and lukewarm, and not very good. We tried both lunch and dinner at the onsite restaurant, and neither was good and both expensive. Luckily, the hotel next door has fantastic food (though still expensive, lol) and can be walked to in about 1 min on the beach! Absolutely stay here for the room though, the A/C is stellar, the beds comfy, and the room size exceptional.

This was our first trip to tulum, and without a doubt, if we return, we are going to tago tulum again! The hotel is absolutely gorgeous, it is calm and peaceful, the rooms are stunning, very clean, and can't forget the staff too! - they are all so welcoming, attentive, friendly and helpful. We ended up staying for dinner and breakfast way more times than expected because we loved the vibes, the service and the food so so much!! Perfect hotel if you ask me! Thank you Tago!

It was great value. Clean and convenient. Food was delicious . People were friendly. A/C didn’t work well in one bedroom and we couldn’t get TV’s to connect to any streaming service and could not cast.

Hotel Condition – 7/10 The resort is clean and modern, but be prepared for long walks between areas. If you’re at the middle pool (the one with the obstacle course), getting back to the lobby takes a while since you either have to cross the bridge or walk all the way around the right side of the pool. 🍽️ Food – 5/10 The food was average. I wasn’t able to try several restaurants — The Butcher, Bao, Copal, Black Iron, and Chez Moi — because they were fully booked all week. I’d definitely recommend making reservations before arriving. 🤵 Service – 5/10 Service felt slow and inconsistent. Many employees lacked urgency, and wait times were long for almost everything, especially ordering food by the pool, which took over an hour each time. 🏖️ Beach – 1.5/10 The beach was the most disappointing part: murky water, no waves, and fewer than 10 shaded seats. ⭐ Overall Overall, this hotel needs a lot of work. I was expecting a huge difference from what I experienced. They need: • More employees • Faster, more attentive service • Staff with more charisma and energy

We only had one issue while staying at the hotel. Our stuff was picked up by security after putting it on chairs at the pool and walking to the beach for a few minutes. We did notice that other chairs that had items on them when we set our items down and walked to the beach were still sitting on the empty chairs and had not been picked up by security. We had to go to the lobby to retrieve our bag. It took about 20-25 mins to get our items back and staff could not explain why only some guests items were taken while others sat there unattended. One staff member stated it was a new policy, but could not explain exactly what the policy entailed. Other than this our stay was great. Staff work hard to help guest enjoy their stay and we appreciated all their hospitality.