Front of property - evening/night

Reviews of Dusit Thani Manila

5 out of 5
Dusit Thani Manila
Arnaiz Ave, Ayala Center, Makati, Manila

Reviews

8.8

Excellent

Rating 10 - Excellent. 1003 out of 1619 reviews" "
Rating 8 - Good. 361 out of 1619 reviews" "
Rating 6 - Okay. 122 out of 1619 reviews" "
Rating 4 - Poor. 81 out of 1619 reviews" "
Rating 2 - Terrible. 52 out of 1619 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Perry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in May 2024

8/10 Good

proceso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a decent place to stay. However, do NOT do laundry service the hotel provides. I overlooked the stated rates, and ended up paying over $100 for about a week’s load - laundry cost more than the room for a night, that’s insane!
Stayed 1 night in May 2024

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024

10/10 Excellent

proceso

Liked: Cleanliness, staff & service, amenities
Great hotel service team, from check in to check out and all the time in between. Location was perfect, not too far from the airport, next to malls and convenience stores, and restaurants. Breakfast buffet were quite good, though a bit more variation would be nice (perhaps include more western selections, like breakfast sausage, eggs benedict, etc.). My only complaint was that the fridge wasn't working, leading to warm drinks at night. Transferred to another room and the same deal. Still, overall a very good hotel.
Stayed 3 nights in May 2024

8/10 Good

Shahrokh, Campbell

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a older hotel but well maintained and it’s located at the heat of Makati shopping area.
Stayed 1 night in May 2024

10/10 Excellent

Zharlene

Liked: Cleanliness, staff & service, property conditions & facilities
excellent
Stayed 1 night in May 2024

10/10 Excellent

Kevin, Quezon City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From our flawless check in with Ma’am Dhane this was a great experience. Our excellent housekeepers were Michelle Daquina and Claire Dionela who made sure our room was perfectly clean and well stocked. The entire staff of the Executive Lounge were so professional as were the Devarana Spa staff. We also have to highlight the great service from Ma’am Karen, the Rooms Director, and her team including Mon and Betchie!
Stayed 3 nights in May 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place five stars for sure
Stayed 2 nights in May 2024

10/10 Excellent

Lila Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and fresh linens everyday. Rooms are clean. Nice amenities. Love the breakfast buffet. Right next to SM and Glorietta Mall. Very convenient.
Stayed 3 nights in May 2024

10/10 Excellent

Ernie, Newport News

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and facilities
Stayed 2 nights in May 2024

8/10 Good

Loila, malden

Liked: Staff & service, amenities, property conditions & facilities
I like the housekeeping. I liked the staff. The customer service very friendly.
Stayed 7 nights in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Ms. Loila, Thank you for your wonderful review and for highlighting the positive aspects of your stay with us. We are delighted to hear that you appreciated our housekeeping services and found our staff to be friendly and accommodating.Providing exceptional customer service is our top priority, and it's heartening to know that our team made a positive impact on your experience. Your kind words will be shared with the entire team as they continue to strive for excellence.We look forward to welcoming you back to our hotel in the future. Warm regards,Dusit Thani Manila

2/10 Terrible

Alexis

Liked: Staff & service
Stayed 1 night in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Ms. Alexis,Thank you for taking the time to rate us. We would like to know more details of your experience as we hope to improve the aspects that matter more to our guests and get your perfect rating. We look forward to providing you a more satisfying stay in the future.Warm Regards, Dusit Thani Manila

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Travis,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

MARY FE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to shopping areas. Staff were helpful. Quiet place
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Ms. Mary Fe,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Dusit Thani Manila

10/10 Excellent

Murray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 4 nights in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Murray,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

8/10 Good

NOEL, Smithtown

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
always an enjoyable stay
Stayed 3 nights in May 2024

10/10 Excellent

Dwight

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in May 2024
Response from Stanley Lo, General Manager on May 20, 2024
Dear Mr. Dwight,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Corine, Vancouver

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the Dusit make this hotel exceptional. The check in process , the bell men, concierge desk, and the Pantry staff are all top notch.
Stayed 3 nights in May 2024
Response from Stanley Lo, General Manager on May 14, 2024
Dear Ms. Corine,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Rose Marie, Barrigada

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Love the staff very friendly and helpful.
Stayed 3 nights in May 2024
Response from Stanley Lo, General Manager on May 13, 2024
Dear Guest,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

ROLITO, Guelph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Stanley Lo, General Manager on May 13, 2024
Dear Rolito,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation.We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Amparo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and good location.
Stayed 3 nights in May 2024
Response from Stanley Lo, General Manager on May 13, 2024
Dear Amparo,It is always our pleasure to serve you with the highest standard of gracious hospitality, both in accommodation and service. In the same manner, we are delighted that our best location provided you with the convenience we intended, being in close proximity to lifestyle, commercial and financial establishments. We look forward to your next visit to Dusit Thani Manila. Warm regards,Dusit Thani Manila

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third Dusit i have stayed at. Comfortable and pleasant stay.
Stayed 2 nights in May 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Mr. Michael, Thank you for choosing to stay at Dusit Thani Manila and for sharing your feedback with us.We are delighted to hear that you had a comfortable and pleasant stay with us. It's always a pleasure to welcome back returning guests, and we are honored that you have chosen to stay with Dusit once again.We strive to provide our guests with exceptional service and a memorable experience, and we are thrilled that we met your expectations.We look forward to welcoming you back for your fourth stay.Warm regards,Dusit Thani Manila

10/10 Excellent

Tennyson, Honolulu

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel!! Would stay here always on my trips to Manila!! Great service and rates..
Stayed 1 night in May 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Tennyson, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.We are thrilled to hear that you love our hotel and that you plan to stay with us on all your trips to Manila. Providing excellent service and competitive rates are priorities for us, and we are delighted that we met your expectations in these areas.We look forward to welcoming you back on your next trip, and please do not hesitate to let us know if there is anything we can assist you with.Warm regards,Dusit Thani Manila

10/10 Excellent

Marcelo S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more i can say, all we recieved are excellent services for all their guest.
Stayed 2 nights in May 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Marcelo, Thank you for taking the time to share your feedback with us.We are thrilled to hear that you received excellent service during your stay with us. Providing our guests with exceptional service is our top priority, and we are delighted that we met your expectations.Your kind words are greatly appreciated, and we look forward to welcoming you back to our hotel in the future.Warm regards,Dusit Thani Manila

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Lawrence,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

10/10 Excellent

Don, South San Franc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2024

10/10 Excellent

Paul, East Hartford

Stayed 4 nights in Apr 2024

10/10 Excellent

Diana F

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Ms. Diana, Thank you for choosing to stay at Dusit Thani Manila and for sharing your experience with us.We are thrilled to hear that you found our property beautiful and that you would definitely stay with us again. Your kind words are greatly appreciated, and we look forward to welcoming you back on your next visit.If there is anything we can assist you with in the meantime, please do not hesitate to let us know.Warm regards,Dusit Thani Manila

10/10 Excellent

Melchor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Melchor ,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Librada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Librada,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Dusit Thani Manila

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Very kind and respectful staff
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Vivian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

6/10 Okay

Rowena

Traveled with group
Disliked: Amenities
Staff are friendly. During my stay, it was busy day and I understand but that doesn't mean they have no time to clean my room. They forgot to clean and they said they will come back until evening nobody showed up to clean.
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Ms. Rowena, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your feedback with us.I'm glad to hear that you found our staff friendly, but I'm truly sorry for the inconvenience you experienced regarding the cleaning of your room. Please accept our sincerest apologies for the oversight and the delay in addressing this matter during your stay.Rest assured, We have personally addressed this issue with our housekeeping team to ensure that proper procedures are followed to prevent a recurrence of this situation in the future.Once again, I apologize for the inconvenience, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Dusit Thani Manila

10/10 Excellent

Vicel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Vicel,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Dusit Thani Manila

6/10 Okay

NOEL, Smithtown

Liked: Cleanliness
not much effort to accommodate request for king bed and free breakfast for one day of the two day stay since we're leaving late the second day instead of the ff morning 😟
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Mr. Noel, Thank you for choosing to stay at Dusit Thani Manila in Makati and for taking the time to share your feedback with us.I sincerely apologize for any inconvenience you experienced regarding your request for a king bed and complimentary breakfast for one day of your two-day stay. Please know that accommodating our guests' requests is a top priority for us, and I regret that we were unable to meet your expectations on this occasion.Your feedback is incredibly valuable to us, and I assure you that we will use it to improve our service and ensure that similar issues do not occur in the future.If there is anything else we can do to make your stay more comfortable, please do not hesitate to contact us directly.Thank you again for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,Dusit Thani Manila

10/10 Excellent

desmond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on May 7, 2024
Dear Desmond,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Frank

Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 26, 2024
Dear Mr. Frank,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Franco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was remarkable and very accommodating. A very convenient location as well, being next to the mall (walking distance). I will definitely recommend Dusit to any of my relatives and friends who come to visit Manila. Well done👍💯
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 26, 2024
Dear Mr. Franco, Thank you for choosing to stay at Dusit Thani Manila and for taking the time to share your wonderful experience with us.We are thrilled to hear that our staff provided you with remarkable and very accommodating service. It's fantastic to know that you found our location very convenient, being next to the mall within walking distance.Your recommendation means a lot to us, and we truly appreciate your kind words.We look forward to welcoming your relatives and friends to Dusit Thani Manila in the future!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Hubert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff were accommodating and direct when assistance was needed.
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 26, 2024
Dear Hubert,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

4/10 Poor

Grace

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Change newer linen.
Stayed 9 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Ms. Grace,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

6/10 Okay

Jillian

Liked: Staff & service
Close to everything
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Ms. Jillian,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Amparo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great and comfortable stay at Dusit Thani Manila . Customer service was amazing and all staff was so friendly. Very convenient to all the malls in Makati ,definitely will be back and recommend to friends and family.
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Amparo, Thank you for choosing Dusit Thani Manila for your recent stay and for taking the time to share your wonderful feedback!We are delighted to hear that you had a great and comfortable stay with us and that our customer service exceeded your expectations. Your kind words about our friendly staff and convenient location are truly appreciated.Thank you for recommending us to your friends and family. We look forward to welcoming you back on your next visit to Makati!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dusit Thani has always been a home away from home. Will always choose this property whenever I needed a hotel in Makati. Great experience!
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. Jeffrey, Thank you for choosing Dusit Thani Manila as your home away from home in Makati!We are delighted to hear that you had a great experience with us. It's always a pleasure to welcome you back, and we appreciate your loyalty to our property.Looking forward to your next visit!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. Jose,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Highly recommended. Better than most 4 and 5 star hotels in Manila/Makati/Ortigas. Been to many.
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. John, Thank you for choosing Dusit Thani Manila and for taking the time to share your feedback!We are thrilled to hear that you had a great stay with us and that you highly recommend Dusit Thani Manila. Your kind words about our property are truly appreciated, especially coming from someone who has experienced many hotels in in Metro Manila. We look forward to welcoming you back for another wonderful stay!Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I lose this hotel and it's a great value for the money you pay. I was complaining, in my head, about the price of the Pantry burger on the in-room dinning menu until I broke down and ordered it. Best burger and fries I've ever had.
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. Kevin, Thank you for sharing your recent experience with us!We are delighted to hear that you enjoyed our in-room dining experience, especially the Pantry burger. It's fantastic to know that we were able to exceed your expectations and provide you with the best burger and fries you've ever had. Your kind words mean the world to us!We truly appreciate your feedback and look forward to welcoming you back for another memorable stay at Dusit Thani Manila.Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 23, 2024
Dear Mr. Mark,Thank you for taking time to rate us. We would love to learn more details of your positive experience in order for us to communicate your comments to the entire team as they represent a great source of motivation. We thank you for this feedback and we sincerely hope we may have the pleasure of welcoming you back to the hotel soon. Warm regards, Stanley Lo General Manager

10/10 Excellent

Marko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great stay.
Stayed 3 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Mr. Marko,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at many Makati and Ortigas hotels. Never this one. Very pleased. Really a top notch hotel. Price was reasonable so I stayed on the VIP floor. Lounge has free breakfast and snack/dinner. Food really very good for a hotel style buffet. Suite room is huge and nice. Also very quiet. Recommended.
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Mr. John,Thank you for choosing to stay with us and for sharing your wonderful feedback. We are thrilled to hear that your experience at Dusit Thani Manila exceeded your expectations.It's fantastic to know that you found our hotel to be top-notch and that you were pleased with Club floor amenities, including the complimentary breakfast and snack/dinner offerings in the lounge. We're delighted that you enjoyed the quality of our food, and we're pleased to hear that you found our suite rooms spacious, comfortable, and quiet.Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to welcoming you back for another exceptional stay in the future. Warm regards,Stanley LoGeneral Manager

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this hotel and the staff is always attentive and fast. My hotel laundry bill turned out to be outrageously high and I will never do my clothes here again, but it's an excellent hotel.
Stayed 1 night in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Mr. Kevin,Thank you for taking the time to share with us your enthusiasm for our hotel. Your warm comments have been communicated to the entire team here at the Dusit Thani Manila as they represent a great source of motivation!We thank you once again and sincerely hope we may have the pleasure of welcoming you back to the hotel in a near future.Warm regards, Stanley Lo General Manager

10/10 Excellent

Sosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool need to upgrade ..
Stayed 2 nights in Apr 2024
Response from Stanley Lo, General Manager on Apr 18, 2024
Dear Ms. Sosa, Thank you for sharing your feedback regarding our pool area. We value your input as it helps us identify areas for improvement.We apologize for any inconvenience you experienced and assure you that we take your comments seriously. We will review your feedback carefully and consider any necessary upgrades to enhance our guests' experience at the pool.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,Stanley LoGeneral Manager