Reception

Reviews of The Bocardo Hotel

4 out of 5
The Bocardo Hotel
24-26 George Street, Oxford, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 20 out of 44 reviews" "
Rating 8 - Good. 11 out of 44 reviews" "
Rating 6 - Okay. 7 out of 44 reviews" "
Rating 4 - Poor. 4 out of 44 reviews" "
Rating 2 - Terrible. 2 out of 44 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Joanne S

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Close to many restaurants, near train station.
Stayed 3 nights in May 2024
Response from Bocardo Reservations Team on May 25, 2024
Dear Joanne,Thank you for your feedback and kind words. We are delighted that you enjoyed your stay with us, and looking forward to hosting you once again.Kind Regards

10/10 Excellent

Anne

Traveled with group
Liked: Cleanliness, amenities
I liked the room but it was difficult checking in and there were somany stairs to maneuver.
Stayed 1 night in May 2024
Response from Bocardo Reservations Team on May 23, 2024
Dear Anne,Thank you for taking out your time and providing us your feedback.We appreciate your positive rating for our property. However, we're sorry to know that you experienced difficulties during check-in and found the stairs challenging.Your feedback is valuable to us as we try our best to improve our services. We will review our check-in procedures to make them more efficient and regarding stairs. We understand guests might have difficulty with straight flights and lack of lift in our property. The Bocardo Hotel is a boutique hotel and is a old property but thank you for bringing this to our attention, will look into ways to better accommodate guests who may have difficulty with stairs.Thank you again for your feedback.Best regards,The Bocardo HotelTeam

10/10 Excellent

Shiew Kheong

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room and the cleanliness within it. Appreciate the staff in their warm welcome and information sharing. The area is pretty close to everything you’ll need to do as a tourist.
Stayed 1 night in May 2024
Response from Bocardo Reservations Team on May 23, 2024
Dera Shiew,Thank you for taking the time to share your positive feedback. We’re delighted to hear that you enjoyed your stay with us and found your room clean and comfortable. We appreciate your positive insights on our friendly staff who believes in providing a warm welcome and helpful information. We’re also pleased to hear that our location was convenient and you had a memorable experience in Oxford.Thank you again for your kind words. We look forward to welcoming you back on your next visit.Best Regards,The Bocardo HotelTeam

6/10 Okay

Dave

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Bocardo Reservations Team on Apr 18, 2024
Dear Dave,Thank you for taking your feedback. We are glad you enjoyed staying with us and you like the location of our property.Your feedback is valuable to us as it will encourage us to providing better experience for our future guests.We hope to have an opportunity to accommodate you again on your next visit.Best RegardsThe Bocardo Hotel Team

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Vert convenient central location.
Stayed 1 night in Apr 2024
Response from George Street Hotel on Apr 11, 2024
Dear Alan,Thank your for your feedback. We hope to hosting you again in future.Kind Regards,

10/10 Excellent

Jenn-yeu, Woodcliff Lake

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Connivence to shopping, walkable to town center, all colleges, & history landmarks.
Stayed 1 night in Apr 2024
Response from Reservations Team on Apr 6, 2024
Dear Jenn,Thank you for taking out your time and your kind words for our location. We appreciate your positive feedback as it will encourage us to improve more better for our future guests. Warm RegardsThe Bocardo Hotel Team

10/10 Excellent

Henry

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was lovely. Oxford itself is loud in the evenings, and rather costly. If you're there to enjoy late nights, this central hotel is great for a solo traveller. Getting to and from the airport is extremely easy via bus only 1 block away.
Stayed 6 nights in Mar 2024
Response from Bocardo Reservations Team on Mar 16, 2024
Dear Henry,Thank you for taking out your time and writing us such a positive feedback. We value your feedback as it will help us in performing more better for our future guests. We look forward in welcoming you back in near future.Kind RegardsThe Bocardo Hotel Team

10/10 Excellent

MARK

Stayed 1 night in Feb 2024
Response from George Street Hotel on Feb 28, 2024
Dear Mark,Thank you for your feedback. We hope to have the pleasure of welcoming you back in the near future for another stay.Kind Regards,

2/10 Terrible

Gavin

Business traveler
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Bocardo Hotel on Feb 7, 2024
Dear Gavin,Thank you for taking the time to provide us with your feedback. We sincerely apologize that your experience fell short of your expectations during your recent stay with us. Your feedback is invaluable to us, and we will use it to address any areas of improvement to ensure a more positive experience for our guests in the future. If there are specific concerns or issues you would like to discuss further, please do not hesitate to contact us directly.Kind regards,

8/10 Good

Phillip

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from PG on Jan 13, 2024
Dear Phillip,Thank you for your time to share your valuable feedback. We appreciate your input and are committed to continually enhancing our services. We look forward to welcoming you back soon.Warm RegardsThe Bocardo Hotel Team

8/10 Good

Anthony J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central located Hotel in Oxford
Nice Hotel in the centre of Oxford with pleasant staff. We stayed in room 9 and were woken at 5am with a lorry being unloaded near the room. Don't know how often this would occur.
Stayed 1 night in Dec 2023
Response from The Bocardo Hotel on Jan 8, 2024
Dear Guest, Thank you for the review. We appreciate your feedback and looking forward to hosting you again. Kind Regards, The Bocardo Hotel.

6/10 Okay

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, comfortable hotel. Not luxurious, but everything you need. Location is convenient to restaurants, shops, and Oxford colleges, but it is not quiet at night. There is a lot of street noise from buses, cars, and bars in the area. If you are looking for a quiet location, this is not the place for you. Staff was friendly and helpful.
Stayed 2 nights in Dec 2023
Response from The Bocardo Hotel on Jan 8, 2024
Dear Guest, Thank you for the excellent review. We appreciate your feedback and looking forward to hosting you again. Kind Regards, The Bocardo Hotel.

8/10 Good

Nikki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from George Street Hotel- HC on Jan 8, 2024
Thank you for your feedback. We are looking forward to hosting you again.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from George Street Hotel- HC on Jan 8, 2024
Thank you for your excellent feedback. We are looking forward to hosting you again.

10/10 Excellent

Timothy

Stayed 1 night in Nov 2023
Response from George Street Hotel- HC on Jan 8, 2024
Thank you for your excellent feedback. We are looking forward to hosting you again.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, but can get noisy.
Hotel was nice, staff were nice, everything was fine - except the hotel is on a main road, and my room was facing this busy road - so it was very noisy all night.
Stayed 1 night in Nov 2023
Response from Sanj Gidda on Nov 6, 2023
Thank you for your feedback. We aim to look after all guests as well as possible. As a city centre hotel, it can sometimes can noisy outside, however we do provide ear plugs to help and where possible are happy to offer rooms to the rear of the property. We look forward to welcoming you back soon.

10/10 Excellent

Dominic

Stayed 1 night in Oct 2023
Response from The Bocardo Hotel on Oct 28, 2023
Thank you for your positive feedback! We're glad you enjoyed your stay with us and we look forward to welcoming you again! Best RegardsReservation Team

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from KO on Oct 23, 2023
Dear Guest, Thank you for such a positive feedback. We're glad you enjoyed your stay with us and we look forward to welcoming you again! Warm Regards Bocardo Reservations Team.

10/10 Excellent

GILLIE

Traveled with family
Liked: Cleanliness, staff & service, amenities
So convenient for Oxford Centre- the staff were very nice. Room was up lots of stairs but it was surprisingly big and good bathroom with hot shower.
Stayed 2 nights in Oct 2023
Response from Sanj Gidda on Oct 19, 2023
Thank you so much for your kind words. We look forward to welcoming you back soon!

4/10 Poor

Maria Grazia

Stayed 1 night in Oct 2023
Response from Sanj Gidda on Nov 6, 2023
Thank you for your feedback

10/10 Excellent

David

Liked: Property conditions & facilities, room comfort
Excellent hotel!!
We highly recommend the Bocardo Hotel for it's great location, service , and obviously excellent room. This hotel is Greta for couples, young adults, and families with children over 6-7 years. Because of its long staircase, I wouldn't recommend it for elder adults that need assistance to walk or families using strollers, it will take you a big effort to carry up your luggage, strollers, and kids in arms. Otherwise, I definitely recommend it !
Stayed 1 night in Oct 2023
Response from AT on Oct 10, 2023
Dear David,Thank you for your feedback on your recent stay at the Bocardo Hotel. We appreciate your recommendation and are delighted you enjoyed our prime location, service, and rooms.We appreciate and apologies if the staircase have caused an issue, We value your input and will use it to improve our facilities.We look forward to welcoming you back in the future for an even better experience.Best regards,Bocardo Hotel

4/10 Poor

Matthew

Traveled with family
Disliked: Room comfort
No hot water for 2 days, no discount
Stayed 2 nights in Sep 2023
Response from Bocardo Reservations Team on Oct 7, 2023
Dear Guest, We apologize for the hot water issue which were beyond our control. We regret any inconvenience caused and We'll review our procedures. We hope to welcome you again.

2/10 Terrible

Travis

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are very small, not well represented by the photographs. The hotel is located on a noisy intersection. We had no running hot water in the morning; our room also had a dank smell. We were dissatisfied with this stay. This is one to avoid.
Stayed 1 night in Sep 2023
Response from Hotel Manager on Sep 30, 2023
We apologise for the issue with hot water. Unfortunately, there has been a gas supply issue on George Street which affected multiple restaurants and hotels in the area. We have been coordinating with the gas company to get a resolution and have been informed engineers have been working on this. Sadly, this is outside of our control as the problem is under the road which requires emergency excavation to resolve. We hope this will be resolved quickly.Our standard rooms are of adequate size, however the Superior rooms are our largest for guests requiring more space.

6/10 Okay

Heinz

Traveled with family
Liked: Cleanliness, staff & service
Friendly employees and clean rooms Very noise location prevents sleeping well. No elevator but only small staircase to carry luggage two levels up and down price ok for the quality provided
Stayed 2 nights in May 2024
Response from Bocardo Reservations Team on May 17, 2024
Dear Heinz,Thank you for your feedback and your kind words. If you would like to discuss anything further, we're happy to hear from you. We are looking forward to hosting you once again.Kind Regards,

10/10 Excellent

Naoko

Traveled with family and small children
Liked: Cleanliness, staff & service
スタッフが親切
Stayed 1 night in Mar 2024
Response from Bocardo Reservations Team on Mar 24, 2024
Dear NaokoThank you for choosing us for your last stay and taking out your time to write us such a positive feedback.We appreciate your feedback for our staff. Your feedback is valuable to us as it will help us to improve more for our future guests.Best RegardsThe Bocardo Hotel Team

10/10 Excellent

LAURA

Stayed 2 nights in Nov 2023
Response from Bocardo Reservations Team on Dec 1, 2023
Dear Laura, Thank you for your wonderful review. We're delighted to hear about your positive experience. Your feedback motivates us to keep delivering excellent service. We look forward to hosting you again soon. Best regards, The Bocardo Hotel

6/10 Okay

Miila

Liked: Staff & service
Disliked: Room comfort
Ristiriitaiset fiilikset
Sijainti on erinomainen ja henkilökunta yrittää parhaansa. Mutta ei aaimiaista, yöllinen melu kadulta on kovaa, huoneessa haisee kummalliselle ja lämmitystä on hankala säätää kohdilleen.
Stayed 1 night in Oct 2023
Response from Bocardo Reservations Team on Oct 22, 2023
Thank you for your feedback. We're pleased you found our central location convenient and enjoyed your stay. We apologize for any inconvenience caused by the noise out side the street and the room's smell. Your comfort is important, and we'll address these issues promptly. We hope to welcome you back for an improved experience.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from KO on Sep 13, 2023
Dear Guest, Thank you for such a positive feedback. We're glad you enjoyed your stay with us and we look forward to welcoming you again!Warm Regards Bocardo Reservations Team.