"We attended a wedding nearby and only stayed one night so I can only speak to the quality of the room and the staff. The exterior of the hotel is lovely, with a Tuscan vibe. There were free yellow bikes out front that anybody could use to either ride on their own or ride in tandem with another. I thought it was a nice touch, but we didn't have time to use them.
The room was clean, the beds were a little too soft for our taste, but it was fine overall. Still, I don't think it was worth $600 for the night. I would have preferred more modern furniture and finishings in the room. It seemed a bit fusty, even if they're going for a Tuscan vibe.
What really shined is their customer service. I had to make a change to the reservation I booked through a Hotels. com but it was incredibly difficult to get any cooperation from that site. Conversely, I spoke to at least five different people at Allegretto to resolve this and they were so attentive, even calling me back to update me on the situation. I felt like they really wanted to get the best outcome for me and eventually, they did. No thanks to Hotels.com, which I'll never use again."
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