Find hotels in Playa del Secreto, Playa del Carmen

"Everything was fantastic!"

"We absolutely loved our experience here. The hospitality was exceptional, and every staff member we encountered was warm, friendly, and genuinely welcoming. The hotel is incredibly kid-friendly, which made our stay so easy and enjoyable as a family. We especially loved how beautifully nature is incorporated into the design and layout of the property—it feels peaceful and thoughtfully done. Seeing the friendly wild animals around the hotel was such a unique and special touch. Truly an unforgettable stay, and we can’t wait to come back."

"The rooms were clean and the staff was very friendly and helpful. "

"Room space, clean, nice staff One complaint is the loud music coming from the gym between 645am - 730am on January 24 by a client staying at the hotel "

"Outstanding service! From the beginning to the end. We had an amazing trip thanks to the wonderful staff and great hotel accommodations. The food was amazing at all the restaurants. The parks were amazing and the all around vibe had us wanting to stay longer. Be warned the hotel is huge, which leads to aot of walking. On one of the park days my wife sustained a small sprain and on the way back to our room Osvaldo noticed us. He assited my wife to a place to sit and called a medic to help. Both the medic and Osvaldo were extremely caring and kind. We want to give them a huge thank for going above and beyond. It really helped us enjoy the rest of our time there."

"We had an amazing stay at Ava. A beautiful resort with excellent amenities, especially for families and kids. The rooms were so clean and the housekeeping staff did an outstanding job of maintaining them the whole week. We had turn down service in the evening, restocking supplies daily and personalized touches throughout the week. Our Expedia Concierge, Sam, was so amazing. She checked in with me daily, made reservations, changed reservations, helped with anything I needed. The food was very good, a nice variety and the drinks were delicious! Everything is accessible and plentiful. I honestly don’t have a single negative about this place. "

"Ok"

"Great staff, great food, great room, and great energy, even tho the girl should have one the twerk contest."

"The room was amazing! Staff was amazing since the moment we enter the hotel! One of the staff name Santiago was amazing! He was always messaging if everything was good if we needed anything. My kids loved everything about it. I will be returning back :)."