“Property was clean. Staff was friendly. Beds were not good. They were very hard. We did not know the property was pet friendly. I heard a barking dog late night and thought it was outside. The large dog began barking at 8 am the next morning and woke the family. It was down the hall from us. We had booked for two nights through Expedia and decided not to stay a second night. Although the staff was friendly they were unable to provide direction on cancelling the second night stay. Expedia was...
“Very nice property at a reasonable price close enough to downtown and Hamilton place to be a short drive (except at rush hours) and pay less for the hotel and nothing for parking. Highly recommended.”
“I was overcharged on my 1 night stay at this hotel. They charged me for 3 nights of pets and snacks we did not have. I was assured at checkout this would be removed from my bill. I have called the hotel 5 times and the reservation line 3 times. I have email the general manager and she will not return a call or email. I have been assured by several employees that they checked the cameras on me around the hotel and found no pets and snacks. I am constantly told the manager needs to issue the...