River Heritage, Alabama hotel rooms at the Independent

"Lacking service. No real staff to help ensure guest satisfaction. Rooms are not clean"

"I literally stepped on a live cockroach in the room, which had several broken things such as the ice tray. The ice bucket itself had spots of rust. The bedsheet had been put on inside out and was not fitted properly. There was hair in the sink upon arrival in the room. It was just as despondent as one might think a hotel in Montgomery, Alabama it was going to be, but I thought staying at the Hilton property would negate this fact somewhat. The only thing going for this place is the amazing staff. But that is literally the only thing. "

"Everything was great except for missing dishes and cups in the cabinets. The included breakfast was really good."

"Clean rooms and friendly staff "

"Like all Graduate by Hilton properties, there are no ice machines on each floor. The only way to get ice is to request it from the front desk which I found to be annoying. Other than that, it was a great stay. "

"Worth the cost "

"Clean rooms very nice hotel and stuff is very friendly absolutely beautiful would stay again "

"Staff are friendly and professional. The room was spacious and clean."

"This hotel was convenient for us. It was also very clean, pleasant, and the continental breakfast was great. It was also very quiet as well. I plan to come back for sure. "