"The room, bed and breakfast were good. There were two room issues that needed assistance: 1) TV had no signal, and 2) Freezer had so much ice build-up that the door would not close. Called the front desk, and Heather said she would come to our room to set the TV correctly. After nearly an hour no one showed up, so we went to the desk and asked for help again. Once Heather arrived we showed her the freezer issue, she said there were no maintenance people available to help, I also asked for a screwdriver so that I could remove the ice myself. She said there was nothing she could do and that "it was not her problem". We were both very surprised at her attitude, when my wife asked her to repeat what she had just said, she went into "fight mode" and said that she was being very nice and didn't like my wife's attitude. After some more tense discussion, we asked that her manager come and take a look.
After a few more minutes, she came back with her manager (don't know his name, he was a young polite middle eastern man), and he said we could switch rooms to get a working fridge and said he would come back with a key. While he was talking with us and fixing our TV issue, Heather accused my wife of "giving her a bad look" although this was not happening - again, she was trying to pick a fight. We eventually got a different fridge which worked great.
Heather's general attitude was combative and inappropriate, we hope her manager discusses this situation with her to correct things."
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