"My family stayed two nights for a graduation trip for my son this past weekend. The stay started off great, the lady who checked us in was very helpful in making sure my two rooms were on the same floor, the hotel itself was very clean and amenities where great, however the second day was not so great!
Two of our teenagers got stuck in the elevator, they called us in a panic as one of them is claustrophobic and scared of elevators. After trying to get help by pressing the help button on the elevator and no response, my son called 911 for help.
While this was going on, in a panic I went to the front desk to see if there was anything I needed to do or where I needed to wait for my kids and she very rudely said "no the fire department is on their way, they are fine"
My daughters also went to the front desk before me and asked what was going on and she accused the boys of causing the problem. She was very rude!!
The fire department arrived and helped get them out of the elevator, which they had to climb out of. Front staff was also upset that my son called 911 bc "they would have to pay for it"
Upon getting out of the elevator, they were accused of making it happen, I confronted the night manager who very little help. She did apologize for making that assumption though.
Also, ANOTHER elevator also stopped working while my kids were being saved by the fire department.
I asked to speak to a higher manager and was told he wouldn't be in until the next morning which I could"
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