“Even though I received confirmation email after booking and a message from the hotel in the Expedia app outlining all the details for meals and amenities a week prior to check in, when we arrived at the hotel the front desk couldn’t find our reservation. The hotel was fully booked and had to put us in a room that was under renovation, which means no air conditioning in August. And of course no meals provided and no in-room hot spring tub. We arrived late and were too exhausted to find...
“Even though I received confirmation email after booking and a message from the hotel in the Expedia app outlining all the details for meals and amenities a week prior to check in, when we arrived at the hotel the front desk couldn’t find our reservation. The hotel was fully booked and had to put us in a room that was under renovation, which means no air conditioning in August. And of course no meals provided and no in-room hot spring tub. We arrived late and were too exhausted to find...
Jia