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We’re just starting a 3 week trip in Japan, and wanted somewhere relaxing to stay in order to get acclimated. We couldn’t have found a more perfect place. Our room was lovely, the service level was amazing, and the location was exactly what we wanted. We didn’t want to leave!

Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

It was good

Very clean and quiet property. Staff was helpful and kind. Located in beautiful neighborhood close to everything.

Beautiful room view! Room was very spacious and comfortable. Best stay in Yokohama!

Everything was amazing, so clean and staff was very nice.

Room had one spot on the carpet that was discolored, possibly due to a stubborn stain from a previous guest, but otherwise I have nothing else negative to say. Great place to stay in and very convenient location that is VERY close to Sakuragicho Station. Highly recommended.

Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....

Very nice employee. Excellent breakfast Location. Free riding in bus to close train station

Always enjoy my stay at this property but was disappointed this time with breakfast. They no longer serve drinks to order instead a big thermos for coffee and tea were on the counter, of course taste was subpar. The manager saw my surprise at this and offered drinks to order but I believe this should be a minimum standard for a brand like Hyatt Regency. In my humble opinion, you don’t need curry in the morning buffet but you should offer quality coffee and tea to kick off the day pleasantly.

Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!

Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...

The hotel itself was well maintained and the private open-air onsen (hot spring) in the room cannot be beat. The staff were helpful and courteous, and the dinner and breakfast menu was delightfully delicious. Overall it was a very memorable stay, unfortunately it was raining during our stay so we didn't leave the hotel to explore the surrounding area. The hotel has everything you need for a comfortable and relaxing getaway albeit a bit on the pricey side. I would recommend this hotel for a...

I was pleasantly surprised by this place. It was very convenient to Yamato station, Daiso, Lawson, Family Msrt, 7 eleven and many local restaurants and shops. Bonus they have washing machines and free breakfast. I love how quiet the room was and how everyone was so nice. They have parking which was 1,100 yen per night so super affordable!! Oh and a tv with youtube which worked!!! Definitely will stay again.