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"The elevator did not work. We had to carry our luggage up 3 flights of stairs The rooms we extremely worn down. The hallway carpets were filthy. Not a family friendly environment. "

"The room wasn’t as clean as it was the last time I stayed. When we moved a chair, we found a used bandage with gauze underneath. There was makeup smeared on the bathroom light switch. The air conditioner wasn’t working properly. It would run continuously until we realized we had to shut it off. I believe that the thermostat was faulty. Also, we couldn’t use the room phone to call the lobby desk. One of the mattresses was lumpy and uncomfortable. Since we were only there for 2 nights, we put up with everything. The staff was very friendly. There isn’t much of a kitchen. There was a keurig, tea bags, coffee pods and bottled water. Instead of a mini fridge, we had a cooler that was supposed to keep the temperature at 40 degrees but it didn’t. We put bags of ice in the cooler to keep our water cool. Also, their food and drink items are grossly overpriced. Needless to say, I don’t recommend using this hotel."

"The room was small and lacked counter space and the decor was substandard. The staff was fabulous. Kind and very helpful. The pool was lovely and the staff there wonderful. The breakfast that was included was poor and I do not know why you would not serve the guests that are staying at the hotel excellent coffee. The breakfast had terrible coffee and no choice and it was not up to par. "

"Location was beautiful. Balcony is not completey sectioned off, had to change rooms twice due to uncleanliness. Staff was friendly. "

"Huge property - however expecting staff and security to know the property. Not being able to direct me to the business center was a little frustrating… The elevator in the Tower was pretty disgusting. All in all great property - not sure will return. "

"The rooms weren’t clean. I don’t think they vacum the rooms. "

"Airport shuttle was a bit of a joke. It only runs every hour and fills ups. My flight also came in late so it was after shuttle hours anyway. Staff wasn't the friendliest on the phone when I called to ask them about the shuttle hours. It was fine for the price and honestly what I expected."

"Even after booking two bed, we were given single bed. They said all the two beds were gone. This defeats the purpose of booking two bed room. After first night, we had to visit front desk and do a constant follow up to get switched to the room we paid for. Also staff said, we had to wait for the afternoon to get switched and onus was on us to stay and get the room switched. This ruined our trip plans for the second day of the trip."

"My room was very big and spacious and I loved that I was able to get an early check in for 11am for only $30 extra. The staff were very nice and accommodating at the front desk, especially the manager. Definitely will stay here again "