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"The Staff were great, the Hotel is beautiful, access to all of the shopping was nice and of course Lotteworld was a fun experience."

"Excellent housekeeping, security, waitress/waiter services. Awesome selection and quality of food at the breakfast buffet and premier lounge. Services by concierge/front desk staff in grey suites could improve. They were pretty, but abrupt and not kind nor friendly. "

"Location is good and some facilities like gym and bath are limited time, which are inconvenient. "

"Amazing"

"Dear Duty Manager Yong-geun Yoon Hi We stayed for mum’s 70th birthday in Feb. Many thanks for your service. You showed me why the Shilla Hotel is the best in Korea. I can’t say enough to send my thanks for your kindness & thoughtful service. God BLESS you and I will visit again. Samsung, you should promote him to General manager at the Shilla!! Regards, Jacobs"

"We had to wait 2 hours for checkin. I know the check in time is 3 pm, but there are always some rooms that are ready earlier. Then at 3pm there were many people checking in at the same time. I liked the location. Airport limusine in front of the hotel for 18000 won. one washing machine and one dryer for the entire hotel. we paid a higher price with expedia, but the room was on the 11th floor with a nice view. we did not have time for breakfast unfortunatelly. There was some renovation gaing on in the foyer when we were there. "