Ingye-dong 5 Stars Hotels

"Excellent staff"

"Great"

"All staff perfect!!"

"This is an excellent business hotel. The staff were exceptional. The rooms were comfortable. The breakfast had options galore. Unfortunately the room toilet was very very noisy and we could occasionally hear the room above us. And, they charged us for a toothbrush from the kit in the room. We didn’t use it so they refunded the amount. "

"The Grand Hyatt Seoul has a fantastic location above Itaewon with beautiful views, and that's about all it has going for it. The service was among the worst I have experienced at a hotel in this category. I repeatedly asked for housekeeping and no one ever came. Turndown service simply doesn't exist here. For a property charging luxury rates, these are basics, not extras. Credit where it's due: a manager kindly moved me to a renovated room, which was a welcome gesture, and breakfast was decent enough. But one helpful staff member cannot make up for a hotel that seems indifferent to its guests. If you are considering the Grand Hyatt for a Seoul trip, I would strongly recommend the Four Seasons instead — comparable location in old Seoul, and they actually understand what service means."