Find hotels in Tohoku, Playa del Carmen

"Room was clean. Food was amazing. Staff was courteous all the time. Most definitely will be returning. "

"Loved everything about our stay"

"I booked the river jump room.$13,800 for 6 nights. On Expedia it shows a pad off the balcony with no railing so u can jump straight into the river. Upon arriving there was no rooms of this type left and gave me a walk in to the river. Would not discount me. Expedia only offered $2k in credit to be used in 18 months. However this upgrade cost me $3600. Also do not believe the concierge’s. They will tell you absolutely anything and everything to get you off the phone if you are wanting information regarding Park hours, and when to catch the bus, go to the bus terminal and look up on their boards do not take the concierge‘s word, too many times they were incorrect. "

"It was a great vacation!! The seaweed smell was so bad!!! Seemed like it was difficult for them to clean it up. But the resort was great other than that!! Would stay there again!!"

"Pretty bad sewer smell in the rooms, far away from the sea, beach is not swimmable"

"The staff were friendly. Overall the food was good. I expected the resort to be more lively. I wish they played more music at the bars and in common areas "

"Great resort to stay, I had Gabriella help me out with booking and setting up some extra amentities. Also Ariz and Yhara helped me every step of the way with some recommendations, service, and reservations at the resturants (which were all very good). Very great staff and everyone is so nice! Definitely recommend going here!!"

"The employees were fine the problem is the facility pictures are not the way we found the resort. The place is a snorkel and scuba divers resort which we are not... they all seemed to be enjoying their stay. To get to the restaurant you have to cross the street... my wife and I were looking for a beach where you can walk into the water and you can't because of the rocks. We arrived in time for lunch and the food was not good and not even closely the same as described or portrayed in photos. "

"Loved our stay here, the place is beautiful, lots of different food. The beach has lots of seaweed but the hotel had people cleaning it up. The beach was nice but it is very rocky, definitely recommend water shoes!"