Lobby sitting area

Reviews of Hotel The Celestine Ginza

4 out of 5
Hotel The Celestine Ginza
8-4-22 Ginza, Chuo-ku, Tokyo, Tokyo

Reviews

9.4

Exceptional

Rating 10 - Excellent. 445 out of 596 reviews" "
Rating 8 - Good. 126 out of 596 reviews" "
Rating 6 - Okay. 16 out of 596 reviews" "
Rating 4 - Poor. 4 out of 596 reviews" "
Rating 2 - Terrible. 5 out of 596 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nisha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property to stay at . My stay was very pleasant.
Stayed 5 nights in May 2024
Response from Front Office Manager on May 25, 2024
Dear Sir or Madam,Thank you very much for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We are glad to hear that your satisfied with stay in general, for the convenient location and good access to the public transportations.We will continue to strive to improve our service level so that everyone can enjoy a comfortable stay as their "second home". We all look forward to welcoming you back next time.

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff went above and beyond. Second stay here.
Stayed 4 nights in May 2024
Response from Front Office Manager on May 14, 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We are honored that you have chosen our hotel twice from among many hotels.We will continue our efforts to give guests more pleasant stay with every aspect.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.Front Office Manager

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Is not a quiet place but I really recommend this hotel, The restaurant has a very nice view and is very clen
Stayed 2 nights in May 2024
Response from Front Office Manager on May 14, 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.Our chef takes great pride in selection the best menu ingredients available, it is one of the best sells at the hotel and we kindly receive many good comments on our restaurant.The restaurant also offers a wonderful view of Tokyo Tower while dining.However we are sorry for any inconvenience or distress caused by street noise during your time with us.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.Front Office Manager

10/10 Excellent

Linli

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All requests are responses in timely manner. We enjoyed our stays! Thank you!
Stayed 6 nights in May 2024
Response from Front Office Manager on May 14, 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We are very delighted to hear that your stay with us a great experience.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.Front Office Manager

8/10 Good

Cheryl, hana

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.Very clean and quiet. Room was compact. Restaurant breakfast was fair. Staff seemed overwhelmed, and difficult to get attention. Overall a nice experience.
Stayed 2 nights in May 2024
Response from Front Office Manager on May 14, 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We are very delighted to hear that your stay with us a great experience.However, we are sorry that our staff has not been as responsive as we would like.We will make every effort to adjust our staffing so that we can better respond to your needs.Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.Front Office Manager

10/10 Excellent

Cheryl Anne

Stayed 4 nights in Apr 2024
Response from Front Office Manager on May 13, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Excellent

Yoonhee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Apr 2024
Response from Front Office Manager on Apr 17, 2024
Dear Sir or Madam,Thank you very much for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We will continue to strive to improve our service level so that everyone can enjoy a comfortable stay as their "second home". We all look forward to welcoming you back next time.

10/10 Excellent

GEORGINA, Los Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet.
Stayed 4 nights in Apr 2024
Response from Front Office Manager on Apr 14, 2024
Dear Sir, / Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. We are very delighted to hear that your stay with us was a great experience for you. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Once again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.Front Office Manager

10/10 Excellent

Phebe S

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, convenient location to transport, dining and shopping. Would stay again! Thank you!
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 11, 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. As you know, we have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places.Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE GINZA in the near future.Front Office Manager

10/10 Excellent

Lauren

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Front Office Manager on Apr 6, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Apr 6, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Excellent

Mitzie Jane

Stayed 4 nights in Mar 2024
Response from Front Office Manager on Apr 6, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this area, we found a great ramen restaurant. We shopped at the Uniqlo 12 floor store. Convenient 7-eleven stores. Tokyo metro station within walking distance.
Stayed 6 nights in Mar 2024
Response from Front Office Manager on Apr 11, 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. As you know, we have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places. We are happy to hear that you enjoyed shopping in Ginza.Once again, your feedback is highly appreciated and we look forward to welcoming you back to HOTEL THE CELESTINE GINZA in the near future.Front Office Manager

10/10 Excellent

aditya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 6, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Excellent

imelda

Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 28, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

2/10 Terrible

Yun

Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 28, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We would be happy to hear about the content of your evaluation if you would like to share it with us.We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff
Stayed 2 nights in Mar 2024
Response from Front Office Manager on Apr 7, 2024
Dear Sir. / Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.Front Office Manager

10/10 Excellent

Kimberly, downey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, staff and room!
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Apr 7, 2024
Dear Sir, / Madam,Thank you for having a stay at HOTEL THE CELESTINE GINZA and sharing your feedback on EXPEDIA.We hope that you enjoyed the location of the hotel which is set in an excellent location in central Tokyo, which is quite convenient to go to main sightseeing spots by walk and train. Our front desk is always ready to assist guests with transportation needs.Regarding to our service, we are also very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff.Superior Corner Twin Room you stayed this time has the high ceilings, windows are located on two sides of the room, a feature that allows more light to enter the room and makes it feel brighter than other rooms.We certainly hope that your time at HOTEL THE CELESTINE GINZA was a memorable one and we look forward to welcoming you back again.Front Office Manager

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here! It’s away from the tourist hustle and bustle and in a nice fancy area. Lots of luxury shopping within walking distance. Super close walk to the metro and JR lines as well. The rooms are bigger than other places in Tokyo and the service was amazing. We’d definitely stay here again.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on Apr 7, 2024
Dear Sir or Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. As you know, we have good access to the public transportations such as JR, Metro.Our hotel is convenience for Both guests who came either on sightseen or on business, for getting an easy access to most of the places.We are very delighted to hear that your stay with us was a great experience for you.Once again, we appreciate for your feedback, and we hope to have the opportunity to welcome you back in future visit.

10/10 Excellent

Alexander

Stayed 1 night in Mar 2024
Response from Front Office Manager on Apr 6, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Excellent

Jerome

Liked: Property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Front Office Manager on Mar 11, 2024
Dear Sir or Madam,Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

10/10 Excellent

Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here last week. Hotel staff was very friendly. I accidentally booked a smoking room, not realizing that I did, and they were very accommodating in switching us to a non-smoking room without any issues. The rooms itself aren't particularly large, but it was comfortable. I was a little nervous staying here because of the negative reviews I read about the rooms smelling of body odor, but we didn't notice this at all. Rooms were very clean and well maintained. There's a restaurant on site La Casita which we didn't get to try, but they do have a bar there that my husband went to. Hotel is conveniently located, walking distance to high end luxury shopping as well as the Ginza mall. There is no doorman or anyone who will help with your luggage, so don't expect that service. I would recommend this hotel, great value for a comfortable stay.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 17, 2024
Dear Sir or Madam,Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We will continue our efforts to give guests more pleasant stay with every aspect.If you have any concerns or an unpleasant indicate, please feel free to contact the front reception.We are delighted to hear that your stay in general was satisfactory, the comfort of our room, luxurious facilities and our service quality.We have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places.Again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.

10/10 Excellent

Ricky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 29, 2024
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Pauls

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel in the heart of Ginza. Close to everything, easy commute
Response from Front Office Manager on Feb 27, 2024
Dear Sir or Madam, Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.We are glad to hear that your satisfied with stay in general, for the convenient location and good access to the public transportations such as JR, Metro.Our hotel is convenience for Both guests who came either on sightseen or on business, for getting an easy access to most of the places.Thank you for the lovely review, we look forward to welcoming you back in future.

10/10 Excellent

Man Ho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 28, 2024
Dear Sir, / Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay.Also we are grateful that you gave us the highest score and you were satisfied with your stay.We certainly hope that your time at HOTEL THE CELESTINE GINZA was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 28, 2024
Dear Sir, / Madam, Thank you for having a stay at HOTEL THE CELESTINE GINZA and sharing your feedback on EXPEDIA.We are very delighted to hear that your stay with us was a great experience for you.We hope that you could find Origami(折り紙) and Hanafuda(花札) to your grandchildren in Ginza area because we heard you was looking for them.Once Again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future.

10/10 Excellent

Vivien

Stayed 1 night in Feb 2024
Response from Front Office Manager on Apr 6, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.Front Office Manager

10/10 Excellent

HEIDI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Leo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, the staff was very accommodating after I had accidentally booked a smoking room. All non-smoking rooms were booked for the night, but they went out of their way to find a room with limited smoke smell and then cleaned the smoke smell from my new room as much as possible.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 20, 2024
Dear Sir or Madam,Thank you very much for having stayed at Hotel the Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff.We do our best to accommodate room requests.We will continue to strive to improve our service level so that everyone can enjoy a comfortable stay as their "second home". We all look forward to welcoming you back next time.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service. Everyone so kind and helpful.
Stayed 4 nights in Jan 2024
Response from Front Office Manager on Jan 24, 2024
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

8/10 Good

Banlang

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Front Office Manager on Jan 9, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from Front Office Manager on Jan 9, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 Excellent

Justin

Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 9, 2024
Dear Sir or Madam,Thank you for choosing to stay at Hotel The Celestine Ginza. We appreciate your kind feedback, we look forward to welcoming you at our hotel again.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and very close to metro. Lots of high end shopping nearby.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 9, 2024
Dear Sir or Madam,Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. we have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places. Thank you for the lovely review, we look forward to welcoming you back in future.

10/10 Excellent

Lisa

Stayed 3 nights in Dec 2023
Response from Front Office Manager on Dec 31, 2023
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Nathan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Front Office Manager on Dec 27, 2023
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Sanam

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Front Office Manager on Dec 10, 2023
Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again. Front Office Manager

10/10 Excellent

Nadia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay, close to transportation, dinning near by and the staff amazing!!
Stayed 5 nights in Nov 2023
Response from Front Office Manager on Dec 10, 2023
Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again. Front Office Manager

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel with the perfect service!
The hotel was amazing! The location was great and easy to find. The room was cozy and clean, with wonderful amenities. The service was top notch, and made us feel warm and welcome, throughout our stay. I’ll be coming back to this hotel the next time I’m in Tokyo!
Stayed 5 nights in Nov 2023
Response from Front Office Manager on Dec 22, 2023
Thank you very much for having stayed at Hotel the Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the convenient location and the great time you had.We will share the good comments with all the staff and continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit.

8/10 Good

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good 👍👍👍
Response from Front Office Manager on Jan 9, 2024
Dear Sir or Madam,Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Front Office Manager on Dec 10, 2023
Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again. Front Office Manager

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Front Office Manager on Dec 10, 2023
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in Ginza
Great location near train station and the staff was amazing. Rooms were perfect for our first time in Tokyo and they have a lovely bar with a view. Thank you for a great experience.
Stayed 3 nights in Nov 2023
Response from Front Office Manager on Dec 23, 2023
Dear Sir or Madam, Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. Regarding to our service, we are very proud to hear that you had great time at our hotel and bar on the top floor.We will share the good comments with staff and continue our efforts to give guests more pleasant stay with every aspect. We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and comfort
Stayed 4 nights in Nov 2023
Response from Front Office Manager on Dec 10, 2023
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great staff. Poor WiFi
This was a really nice hotel with super friendly staff. The bed was comfortable and the shower was powerful. My only complaint is the WiFi did not work in my room. I was at the end of the hall so I assume I was too far away from the router.
Stayed 2 nights in Oct 2023

10/10 Excellent

jacqueline, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Ginza for the shopping before going home. Location was on the edge of Ginza which for us was good. The middle of Ginza is a zoo. Too many people. Across the street under the rail tracks are lots of local restaurant. The ones in Ginza are expensive and not any better. There is a Lawson a few stores down the street. We did a Yokohama and Kamakura tour from there and was ideal. The airport taxi to Hanedo was US$60. Hotel breakfast was good but not much choice. Was set menu, American, Japanese or French toast. The next day we just got egg salad sandwich at Lawson’s all the extras, juice, yogurt etc. was half the price.
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Jan 28, 2024
Dear Sir, / Madam,Thank you for having stayed at HOTEL THE CELESTINE GINZA and taking the time to provide us valuable feedback for your previous stay. As you know, we have good access to the public transportations such as JR, Metro. Our hotel is convenience for Both guests who came either on sightseen or on business, for getting an easy access to most of the places. On the other hand, we are regret to read that you felt breakfast menu did not meet your expectation.Although it is difficult to immediately improve quality like increasing your choice,we will forward your concerns to the appropriate departments and will use your opinion as a reference for further improvement as we care deeply about the satisfaction of our guests. Once again, we appreciate for your feedback, and we hope to have the opportunity to welcome you back in future visit.

6/10 Okay

Joan

Liked: Cleanliness, property conditions & facilities
Good location but not good design.
The hotel is in a good location in Ginza. The interior, public spaces, and rooms are broken up in strange ways, making the spaces small and confusing rather than spacious. The air conditioner cannot be set at a low enough temperature to sleep comfortably under the down comforters. The staff is very pleasant.
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Dec 23, 2023
Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. Regarding to our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. On the other hand, we are sorry to hear that the way of your room did not meet your expectation. We have many room types so that if you have opportunity, we highly recommend you to stay deluxe twin room is 34.2sqm. It would be our absolute pleasure to accommodate you for your next visit. Once again, thank you for the lovely review, we look forward to welcoming you back in the future.

10/10 Excellent

David

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 19, 2023
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

8/10 Good

Charlie

Business traveler
Liked: Cleanliness, property conditions & facilities
This hotel is close to many of the high end shops and restaurants in the Ginza district making it a good choice for anyone looking to experience the area. The rooms are on the small end, but are a fair size for the price point and location. The on-site bar has unusual hours making it difficult to access, unless you are a night owl. The staff are friendly, and attempted to get me into my room 30 minutes early.
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 29, 2023
Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We are very pleased to receive your compliments not only on our location but also on our staff.However we are sorry for the inconvenience for the opening hours for our bar.We are committed to maintaining our facilities and improving our services so that we can offer you a space where you can forget your daily routine and relax as much as possible.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.

8/10 Good

Vilma

Traveled with partner
Liked: Amenities
Great location. A fridge in the room would have been much appreciated but otherwise an excellent hotel!
Stayed 4 nights in Oct 2023
Response from Front Office Manager on Nov 29, 2023
Thank you very much for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay.We are pleased to hear that you are satisfied with the location of our hotel.Our hotel is only a 3-minute walk from the nearest Shimbashi station and within walking distance of the Yurakucho and Hibiya areas, making it a very convenient location for many of our guests for various purposes such as dining, shopping, and morning runs.All rooms are equipped with a refrigerator. However, we apologize for the inconvenience caused by the lack of information.We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again.