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Reviews of The Grand Hotel

4 out of 5
The Grand Hotel
Seafront, Torquay, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 386 out of 1003 reviews" "
Rating 8 - Good. 326 out of 1003 reviews" "
Rating 6 - Okay. 163 out of 1003 reviews" "
Rating 4 - Poor. 85 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at this property. The location is perfect. We traveled via train and the station is literally right across the street. As for the hotel it has wonderful ocean views. It is the perfect starting point for a walk along the waterfront. I am a huge Agatha Christie fan so this was the perfect place to stay and start our experience. The hotel is very grand - like the name - but also very inviting and comfortable. All of the staff were wonderful. Highly recommend!
Stayed 2 nights in May 2024

8/10 Good

Diane

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Swimming pool excellent. Roast beef poor.
Stayed 2 nights in May 2024

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
F hi jug V
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal as so close to railway station
Stayed 2 nights in May 2024

6/10 Okay

Kerry

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The beds were very comfortable and the room large. The food at breakfast was great but the coffee was barely warm all 3 mornings we were there. Food in the bar was tasty. The floors were really loud when we walked and the floors above us were really loud when the guests above walked…. I mean really loud. I could not get to the bathroom in the middle of the night without waking my husband. It poured one day of our stay and rain was coming in through cracks around the window frame. The most disappointing part of our stay was our lunch was stolen or misplaced. A family member prepared us a delicious lunch to take on our very long train journey. Evening staff put it in the fridge for us as it was too big for a mini fridge and morning staff could not find it. They looked in all fridges in the hotel, it was nowhere to be found. It made our long train journey even longer.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
I love the Grand! Especially Pina Coladas on the Terrace!
Stayed 2 nights in May 2024

6/10 Okay

Kevin, Moncton

Stayed 1 night in May 2024

10/10 Excellent

Jes

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel on sea front … nice heated pool lovely bar area and terrace with great views
Stayed 4 nights in May 2024

10/10 Excellent

Natalie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful pleasant staff breakfast buffet plenty of choices very nice and specially loved the fact you can book a treatment and swim after definitely will book again .
Stayed 2 nights in Apr 2024

10/10 Excellent

Bally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and we had lovely time at the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We very much enjoyed our stay. The room was very good, clean, comfortable and well equipped, staff pleasant and friendly. The high spot was breakfast which is really excellent. Lots of choice and very good quality.
Stayed 1 night in Apr 2024

10/10 Excellent

Debbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely stay, staff very friendly and helpful. Hotel a bit tired but they are taking steps to improve it
Stayed 3 nights in Apr 2024

8/10 Good

Hugh

Traveled with group
Liked: Cleanliness, staff & service, amenities
The room was perfectly comfortable and clean, but looking rather "tired" - patches of plaster on the walls where repairs had clearly taken place, and non-matching tiles on the shower surround where it looked as though the shower valve had been replaced.
Stayed 1 night in Mar 2024

4/10 Poor

William

Disliked: Staff & service
Lovely building but rooms have paper thin walls with a noisy neighbour! Dinner was like faulty towers! Our pate starter was given to other diners after we had ordered it! Half of the mains were not available, and then they tried to charge us twice for the meal!
Stayed 3 nights in Mar 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
We was only there for 1 night but it was enjoyable and its a lovely hotel
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

4/10 Poor

satnam

Traveled with family and small children
Didn’t like the fact that our room wasn’t ready it was 3 hours late the day we checked in ..
Stayed 2 nights in Feb 2024

8/10 Good

Martin

Stayed 3 nights in Feb 2024

4/10 Poor

Petra

Stayed 1 night in Feb 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Overall nice hotel
Hotel main reception and bar lovely, I would say our room overall was ok although a little outdated and in need of a touch up as some stains on the chairs and walls etc made it feel a bit unclean, location wise was great and the staff were lovely and helpful very friendly!
Stayed 2 nights in Feb 2024

8/10 Good

Kabita

Liked: Cleanliness, staff & service
Good Location
We had a great stay the hotel staff were friendly the location was fantastic. Only the hotel was noisy we could hear next-door coughing and the floor board making noise from above.
Stayed 2 nights in Feb 2024

4/10 Poor

Richard

Stayed 1 night in Feb 2024

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel centrally located for all Torquay amenities. Clean, free limited parking available.Helpful and friendly staff. Only criticism I found the double room on the small size for a couple.
Stayed 2 nights in Feb 2024

8/10 Good

Shelagh

Stayed 2 nights in Feb 2024

10/10 Excellent

Julia

Stayed 1 night in Feb 2024

8/10 Good

Luke

Business traveler
Liked: Cleanliness, staff & service, amenities
Hotel in the communal areas is lovely. Entrance and bar areas are beautiful. Corridors on the other hand are getting tired and have holes in the carpet. The rooms are nice but could do with updating. No double glazing so noice from the road can be heard. Also the shower system is inadequate. Staff are professional and polite and I can’t fault them at all.
Stayed 1 night in Jan 2024

6/10 Okay

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lobby, reception, bar and dining room looks great. Very tired upstair passed first floor. Need touch up. Stayed in room 103. Shower not easy to use have to take it down to turn on and off, extraction unit not working. Hand rail only one can be used as other to close to wall. Room fine.
Stayed 1 night in Jan 2024

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice getaway
One night stay, room clean,indoor pool cold, didn't eat there but used the bar. Would return.
Stayed 1 night in Jan 2024

10/10 Excellent

Frances

Stayed 2 nights in Jan 2024

8/10 Good

jacinta

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Helen

Business traveler
Liked: Cleanliness, staff & service
Lovely hotel in a great position with views of the sea. Considering it was low season, I was put in a corner room facing a wall. Dinner was a little disappointing- room for improvement.
Stayed 1 night in Jan 2024

8/10 Good

Cathy

Stayed 1 night in Jan 2024

10/10 Excellent

Nigel

Traveled with partner
Liked: Amenities
Great hotel and location… loved the atmosphere and room was super..
Stayed 1 night in Dec 2023

8/10 Good

Andzej

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice views from the lounge/bar, very clean rooms but outdated.
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Stayed 3 nights in Dec 2023

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2023

10/10 Excellent

Andrea

Stayed 1 night in Dec 2023

10/10 Excellent

Jenny

Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Stayed 2 nights in Dec 2023

4/10 Poor

Simon

Business traveler
Disliked: Staff & service
not a good night
Paid for a sea view, which I got if you stand in the corner of the room and stretch your neck. Noisy couple having an argument at 01:30 am, security guard comes knocking, loudly on their door at 3am to see if all well. Which is good but for the fact it had been quit for the last 1hr 15min.
Stayed 2 nights in Dec 2023

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely over the moon the hotel is lovely very festive friendly staff we have had a lovely stay so far we commented on the heating being over hot but apart from that we have been upgraded to a sea view room which is gorgeous
Stayed 1 night in Dec 2023

6/10 Okay

Christopher

Stayed 1 night in Dec 2023

10/10 Excellent

Gaynor

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023

10/10 Excellent

Stephanie

Stayed 1 night in Dec 2023

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, room comfort
Weekend away
One of our favourite hotels because of the view from the bar . Great price this time of year .
Stayed 1 night in Dec 2023

8/10 Good

Shelagh

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Once again I enjoyed our sray
Stayed 2 nights in Nov 2023