Outdoor pool

Reviews of Sheraton Vancouver Guildford Hotel

4 out of 5
Sheraton Vancouver Guildford Hotel
15269 104 Ave, Surrey, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 593 out of 1007 reviews" "
Rating 8 - Good. 253 out of 1007 reviews" "
Rating 6 - Okay. 70 out of 1007 reviews" "
Rating 4 - Poor. 37 out of 1007 reviews" "
Rating 2 - Terrible. 54 out of 1007 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kamaljit

Liked: Cleanliness, staff & service, property conditions & facilities
It was very welcoming. Staff was very helpful and knowledgeable. Rooms were very clean. Overall it was a great experience and will recommend to others.
Stayed 1 night in May 2024

10/10 Excellent

Yoon Soung

Stayed 1 night in May 2024

10/10 Excellent

Arman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from SVGH on May 24, 2024
Der ArmanThank you for taking time to respond to our survey and for your positive rating. We appreciate your business and your feedback. We hope we can be of service again in the future.Wishing you safe travels in your future.

10/10 Excellent

Vida Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from SVGH on May 24, 2024
Dear Vida Fatima,Thank you for responding to our survey and for your positive rating. We are happy to see the hotel meet with your needs and expectations. We appreciate your business and your feedback.We wish you safe travels in your futue.

10/10 Excellent

ozhen, Kamloops

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and friendly staff
Stayed 1 night in May 2024
Response from SVGH on May 24, 2024
Dear OzhenThank you for responding to the survey and for your positive rating. It is great to see that the hotel meet with your expectations and needs. We hope we can be of service again in the future. We appreciate both your business and your feedbackWe wish you safe travels in your future.

10/10 Excellent

Quoctrinh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean and quiet
Stayed 1 night in May 2024
Response from SVGH on May 24, 2024
Dear QuoctrinhThank you for responding to our survey and for your positive rating. We are happy to see the hotel meet with your needs and expectations. We hope we can be of service in the future.We wish you safe travels

10/10 Excellent

Sheldon

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from SVGH on May 11, 2024
Dear SheldonThank you for responding to the survey and for your positive rating. We are happy to see that you had a pleasant stay and the hotel meet your expectations.Wishing you safe travels

10/10 Excellent

Kulwant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good as expected
Stayed 7 nights in Apr 2024
Response from SVGH on May 24, 2024
Dear Kulwant,Thank you for taking a moment to respond to our survey. We appreciate your business and your feedback. It is nice to hear that the hotel meet with your needs and expectations. We hope to see you again in the future.We wish you safe travels.

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it and will be back next time.
Stayed 2 nights in May 2024
Response from SVGH on May 11, 2024
Dear Amy,Thank you for taking time to respond to the survey. We are very happy to hear the the hotel meet your needs and expectations. We look forward to seeing you again.Wishing you safe travels

10/10 Excellent

charanpreet

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most pleasant stay..The room was comfortable and all the transit was nearby or at walkable didstance.We were allowed for an earky check in that made kife much easier.😊
Stayed 1 night in May 2024
Response from SVGH on May 11, 2024
Dear Charanpreet,Thank you for taking a moment and responding to our survey. We are very pleased to hear that the hotel meet your needs and expectations. We hope we can be of service to you in the future.Wishing you safe travels.

10/10 Excellent

Dongmei, Chandler

Very clean
Stayed 1 night in May 2024
Response from SVGH on May 11, 2024
Dear Dongmei,Thank you for taking time to respond to the survey. We appreciate your feedback. It is good to hear that the hotel meet with your expectations and we thank you for your positive comments and rating. We hope you will choose us again in the future.Wishing you safe travels

10/10 Excellent

Franco

Nice place
Stayed 3 nights in Apr 2024
Response from SVGH on May 24, 2024
Dear Franco,Thank you for reply to the survey and for your positive rating and comments they are appreciated. We hope we can be of service in the future.We wish you safe travels

10/10 Excellent

Akpos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from SVGH on May 11, 2024
Dear Akpos,Thank you for responding to the survey and your positive rating. Your feedback is appreciated. We are happy that the hotel meet your needs and expectations. We hope we can be of service again in the future.Wishing you safe travels

10/10 Excellent

MHD Karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 8 nights in Apr 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Cherie

Stayed 4 nights in Apr 2024

10/10 Excellent

Iain Douglas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They stay was excellent
Stayed 7 nights in Apr 2024

6/10 Okay

Haley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Cristina

Traveled with family
Disliked: Staff & service, amenities
Hotel was nice Front Desk employee not to impressive not very friendly at all!! Didnt even tell u what amenities hotel has to offer u have to find ur way out what they have!!
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 14, 2024
Dear Guest,Thank you for choosing to stay with Sheraton Vancouver Guildford Hotel and sharing your valuable feedback with us.We take your comments and concern very seriously and we apologize for failing to meet your expectations. We have shared your message with our leadership team to ensure necessary training and coaching are provided to avoid any negative experience during the entire check in and out process.Thank you again for your loyalty and we hope you will provide us with another opportunity to make your stay pleasant and memorable.RegardsGuest Services

10/10 Excellent

boyd

Stayed 3 nights in Apr 2024
Response from SVGH on May 24, 2024
Dear Boyd,Thank your for your feedback, we appreciate your positive rating. We are happy to see the hotel meet with your expectations. We hope you will visit us again in the future.We wish you safe travels

10/10 Excellent

Tigist

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 8 nights in Apr 2024
Response from SVGH on Apr 11, 2024
Dear Tigist,Thank you for taking the time to respond to the survey and for your positive rating. We are very happy to hear that the hotel meet with your needs and expectations. We appreciate your business and your feedback. We hope we can be of service again in the future.Wishing you safe travels

2/10 Terrible

Gagandeep

Stayed 1 night in Apr 2024

10/10 Excellent

minkyu, Issaquah

Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from SVGH on Apr 11, 2024
Dear Donald,Thank you for your reply to our survey. We are happy to see that the hotel meet with your needs and expectations for this stay. We hope to be of service to you again in the future if you are in our area.Wishing you safe travels

10/10 Excellent

Dorota, Winnipeg

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend this hotel
Stayed 2 nights in Apr 2024
Response from SVGH on Apr 11, 2024
Dear Dorota,Thank you for taking time to respond to the survey and for your positive response. We are pleased to see that everything was up to your expectations. We appreciate your business and your feedback. We hope we can be of service again in the future.Wishing you safe travels

10/10 Excellent

Abigail

Stayed 2 nights in Apr 2024

8/10 Good

Chris

Liked: Cleanliness, property conditions & facilities
Property was okay, front drsk st check in was not a good impression. Oversll room was good but need more options for food
Stayed 1 night in Apr 2024
Response from SVGH on Apr 11, 2024
Dear Chris,Thank you for responding to the survey. We are sorry to hear that the Front Desk Agent did not leave you with a good impression. We appreciate your business and your honest feedback. We hope you will give us another opportunity to be of service, whenever you are back in our area.Wishing you safe travels

8/10 Good

Raijhan

Stayed 3 nights in Mar 2024
Response from SVGH on Apr 11, 2024
Dear Raijhan,Thank you for responding to our survey, we are sorry to see the hotel did not meet all of your expectations. If there is anything specific about your stay you would like to share with us please do not hesitate to reach out to the hotel directly. We appreciate your business and your feedback and hope we can be of service in the future.Wishing you safe travels

10/10 Excellent

Irshad

Stayed 1 night in Mar 2024

8/10 Good

vaughn

Stayed 2 nights in Mar 2024

10/10 Excellent

Nakeita Campbell-

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Chun-Yi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very spacious, the mattress is a little soft, and the hot water in the shower is not hot enough. But overall it's great.
Stayed 1 night in Mar 2024

10/10 Excellent

Coby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Clean and comfortable. 5-minute walk from Guilford Mall.
Stayed 3 nights in Mar 2024
Response from SVGH on Mar 23, 2024
Dear Coby,Thank you taking time to respond to the survey. We appreciate your feedback and your business. We are pleased to hear that the hotel meet with your needs and expectations. We hope you will visit us again when you are in the area.Wishing you safe travels

10/10 Excellent

Valentina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s like many other Hotels, large room, the beds comfy, room service was great. Selection for room service menu was minimal but completely adequate and the food tasted really fresh & good plus delivery was fast. It’s a great place.
Stayed 1 night in Mar 2024
Response from SVGH on Mar 23, 2024
Dear ValentinaThank you for responding to the survey and for your kind remarks. We are happy to hear that the hotel meet your needs and expectations. We appreciate your business and your feedback. We hope we can be of service to you again in the future.Wishing you safe travels

10/10 Excellent

Kulwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SVGH on Mar 23, 2024
Dear KulwinderThank you for your response and for your positive ranking. We appreciate your business and your feedback. We are happy to see the hotel meet with your needs and expectations. We hope you will stay with us again in the future.Wishing you safe travels.

10/10 Excellent

Leah-

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from SVGH on Mar 23, 2024
Dear Leah,Thank you for taking time to respond to the survey. We appreciate your business and your positive rating. We hope to see you again whenever you are in the area.Wishing you safe travels

6/10 Okay

david

Stayed 2 nights in Mar 2024

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a very enjoyable stay. Would come again.
Stayed 1 night in Mar 2024

8/10 Good

Mo Zakarias

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay...the elevator was whatever, nice staff!
Stayed 3 nights in Feb 2024

8/10 Good

faiyaz

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024

6/10 Okay

Pavan

Stayed 2 nights in Feb 2024
Response from SVGH on Mar 23, 2024
Dear Pavan,Thank you for taking time to respond to the survey. We are sorry to see that we did not meet all of your needs and expectations on this visit. We appreciate your business and your feedback. We do hope you will visit again in the future.Wishing you safe travels

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Shazia

Stayed 3 nights in Feb 2024
Response from SVGH on Mar 23, 2024
Dear ShaziaThank you for responding to the survey and for your positive rating. We are pleased to see the hotel meet your needs and expectations. We appreciate your feedback and your business. We hope to see you again in the future.Wishing you safe travels

10/10 Excellent

Richard, Calgary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfy rooms. Attentive and friendly staff.
Stayed 3 nights in Feb 2024

8/10 Good

Gwendolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access!
Stayed 2 nights in Feb 2024

10/10 Excellent

Trivikrama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Chet

Liked: Cleanliness, amenities
comfortable and what I expected
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Steven

Stayed 1 night in Feb 2024