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"The property is big. When we checked in, our room wasn’t ready so the front desk told us we could eat lunch at their restaurant (Crenshaw) first. We got lost making our way there. Then after lunch we got lost making our way to the elevators for 5th floor. That all was super frustrating. Shelby - a super nice young lady and Paul - at front desk immediately apologized. They noted that in future they will give a property map when guests check in. Anthony at front desk was super gracious. Tye entire valet and front entrance staff are also wonderful. All cleaning staff was amazing and rooms are very clean We had a nice room on 5th floor with beautiful views. Self parking is easy. It’s a large priority so be ready to get your steps in when walking to and from Parking space - we liked getting our steps in. Velvet Joe staff is absolutely warm and wonderful and we loved getting our morning coffee and snack here. I had gone for work bit Ho early wouldn’t mind going back in a winter month with all my family again, just to relax for a week. Gracious staff makes all the difference even if the property itself is wonderful (which it is). "