West Madison, Madison hotel rooms at the Independent

"Clean and quiet. Breakfast was great!"

"Love the concierge level Governor’s Club. Excellent breakfast in the morning, cocktails appetizers (easy to make dinner out of) and late night desserts. Everyone in the “club” was friendly, welcoming and provided great service. Parking on site and easy in and out. This is my go-to place in Madison with a beautiful view of the state capital building from the room."

"Visited the property on 5/11/26. Check in went ok. Came down from my room because I needed a couple of paper plates. I approached front desk and the front desk staff was on her personal phone. She looked at me like I was interrupting her phone call. I asked if she had a couple paper plates. She looked at me again like I was disturbing her and I could see she really didn't want to look. Almost told me no without looking. (Mind you there was a whole area for breakfast in the morning). She got up and looked in a closet or room which was right behind her, still had phone in hand, turned to me and said we are out of paper plates sorry. Um you literally have a breakfast room 10 feet from you with lots of cabinets which were all locked. I am guessing she really didn't want to end the phone conversation. Please don't tell me staff does not have keys for the cabinets. I find that hard to believe. You also had a room when we first got there that looked like a social gathering for guests. I bet there were plates in there too but that door was locked and down the hall. Do better seriously. I was tired and hungry, needed some plates from a hotel that literally serves food but I guess the phone call was more important."

"We originally were given a room that was still occupied. They then placed us in another room that was of lesser value. The shower head sprayed all over and the shower curtain was inadequate to keep water from spraying out. Breakfast was mediocre. We won’t be back."

"Everything we needed "

"Wonderful front desk staff, super comfy bed and pillows, great shower, and amazing warm cookies!"

"I arrived after midnight and they lock doors after a certain hour do very safe. They buzzed me in and got my room quickly. It was quiet and clean"

"Very friendly staff. Helpful when asked questions about the area. Breakfast was good! Very quiet. Slept really good which is a surprise when staying at a hotel."

"The hotel was conveniently located, clean and comfortable! All the staff was helpful The restaurant staff was especially helpful and friendly. We enjoyed our dinner. The pool area was amazing."