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예약 가능 여부 확인

말메종 요크 여행 후기

4 out of 5
말메종 요크
2 ROUGIER STREET, York, England

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1351개 이용 후기 중 804개" "
평점 8 - 좋아요. 1351개 이용 후기 중 327개" "
평점 6 - 괜찮아요. 1351개 이용 후기 중 143개" "
평점 4 - 별로예요. 1351개 이용 후기 중 55개" "
평점 2 - 너무 별로예요. 1351개 이용 후기 중 22개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

9.0/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Peter

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location was excellent. Room very comfortable.
2024년 5월에 1박 숙박함

6/10 - 괜찮아요

Paul

연인과의 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location really good. Staff excellent. Rooms are ok, nothing special. No bottled water in room is ludicrous considering the price
2024년 5월에 1박 숙박함

8/10 - 좋아요

Christine

아이를 동반한 가족 여행
Attentive staff and lovely room. Although on Expedia I booked a standard room with a toddler bed but at the hotel they can not cater for a toddler bed in a standard room so we were forced to upgrade which was a bit annoying and then to pay an extra £30 a night for the bed
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Ormond 님, CORBY

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very good hotel with boutique-feel. Good spacious bedroom with excellent bathroom and storage. Staff were friendly & professional. Good breakfast & cooked to order hot choice. Excellent position near station & city centre. Underground on-site parking very limited & extra charge.
2024년 5월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 5월 25일
Thank you for your lovely review, we do hope to see you again in the future.

10/10 - 훌륭해요

Stephen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Best hotel in York city centre by far. Great location good access excellent friendly staff it’s expensive but isn’t everything of quality these days ?
2024년 5월에 2박 숙박함
답변 제공: Malmaison York 님, 2024년 5월 25일
Thank you Stephen for your lovely review, we do hope to see you again soon. We appreciate the feedback given.

8/10 - 좋아요

Suzanne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel is situated in a convenient & central location within walking distance to bars, restaurants & amenities. I did struggle finding the car park & navigating the one way system but got there eventually. Just needed to know to look for NCP carpark sign. Had a lovely stay! I like the new updated decor.
2024년 5월에 1박 숙박함
답변 제공: Fran 님, 2024년 5월 18일
Thank you for your review. We're glad you enjoyed your time with us, and found the car park! Hopefully we can see you again soon.Kind regards,Malmaison York

6/10 - 괜찮아요

Ruby

출장 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was overall a nice room but unfortunately the name of this hotel did not live up to its expectations. The temperature control in the room did not work and in a warm day that’s really not great as there was no cooling at all. The windows cannot be opened due to safety so makes it worse. There were no fans available either. Housekeeping just said sorry can’t help. The shower tray had hair in it which was off putting so could have been cleaned properly. The hotel should stock more drink options. There was one sachet of green tea so had to ask for more. It was a nice hotel but not sure i would want to stay at a Malmaison again.
2024년 5월에 1박 숙박함
답변 제공: Fran 님, 2024년 5월 11일
Thank you for your review. I am so sorry to hear about your issues with AC and cleanliness - please be assured I have passed your feedback on to the relevant departments. If you wished to discuss anything further please contact the hotel and ask for the Duty Manager.Kind regards,Malmaison York

10/10 - 훌륭해요

Wendy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Fran 님, 2024년 5월 9일
Thank you for your lovely review! We're glad you enjoyed your time with us, and hopefully we can see you again soon.Kind regards,Malmaison York

2/10 - 너무 별로예요

Tammy

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The pillow cases did not seem to be cleaned smelled like sweat. The lighting pretty much didnt exist. Air conditioner did not turn on, called to front dest stated it would take about an hour to turn on. People at front desk was rude and snotty. Over all i wouldn't recommend this hotel at all.
2024년 5월에 2박 숙박함
답변 제공: Fran 님, 2024년 5월 8일
Thank you for your feedback. I am so sorry you didn't enjoy your stay. I have passed on your feedback to the relevant departments, and please feel free to get in touch and ask for the duty manager if you wished to discuss anything further.Kind regards,Malmaison York

6/10 - 괜찮아요

Hannah

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall the property was good. The air conditioning didn’t work so the room got very warm, also the fridge didn’t work and it was really dark in some parts of the room.
2024년 5월에 2박 숙박함
답변 제공: Fran 님, 2024년 5월 8일
Thank you for your feedback. We're glad you enjoyed your time with us, and I have passed on your comments to maintenance. Hopefully we can see you again soon.Kind regards,Malmaison York

2/10 - 너무 별로예요

Charlotte

2024년 4월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 5월 25일
Thank you for your feedback, If you wish speak with someone at the hotel . Please do not hesitate to contact us directly .

8/10 - 좋아요

Alison 님, Cirencester

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located hotel - rooms are compact but comfortable. Slight niggle was only one bath towel provided for a double room.
2024년 4월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 30일
Dear Alison,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 - 좋아요

Jill

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the location. Wish the temperature controls were better. Could use towel hooks
2024년 4월에 2박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 30일
Dear Jill,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

8/10 - 좋아요

Matthew

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice hotel, friendly staff but under staffed at times. Umbrella hire machine is chocolate-teapot useless. Good atmosphere, great breakfast.
2024년 4월에 3박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 30일
Dear Matthew,Thank you for you review. We appreciate your time and feedback and have passed this on to our team.We hope to welcome you back.Kind regards,Malmaison York

10/10 - 훌륭해요

Owen

2024년 4월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 5월 25일
Thank you Owen for your review, much appreciated !!

8/10 - 좋아요

Katy

연인과의 여행
The hotel is in an amazing location, so near to the centre of York. The reception staff were lovely, really friendly & helpful. The room was very quirky. Much better than expected. Some reviews said the rooms were dark but ours was flooded with light from the huge window. Very good breakfast.
2024년 4월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 28일
Thank you for your lovely review Katy, We do hope to see you again in the future.

10/10 - 훌륭해요

Patricia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Liked everything but the lack of light in the desk and closet area in our rooms. GREAT BREAKFAST!! I’d stay there again if visiting York
2024년 4월에 3박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 28일
Thank you Patricia for your lovely review , see you again soon hopefully.

10/10 - 훌륭해요

Hernan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay to visit the city, with good dining close to it.Good service from the hotel
2024년 4월에 3박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 28일
Thank you for your review , we appreciate the feedback and hope to see you again in the future.

10/10 - 훌륭해요

MELINDA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Exceeded expectations, very nice large room, staff superb
2024년 4월에 2박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 24일
Dear Melinda,Thank you for your lovely review. We have passed this on to our team. We appreciate your time and feedback and we hope to welcome you back to the hotel.Kind regards,Malmaison York

6/10 - 괜찮아요

nichola

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 24일
Dear Melinda,Thank you for your review. We have passed this on to our team. We appreciate your time and feedback and we hope to welcome you back to the hotel.Kind regards,Malmaison York

10/10 - 훌륭해요

Jeremy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Another quality stay at Malmaison. Well situated to walk into York. Skybar has fantastic views of York on a clear day.
2024년 4월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 4월 21일
Dear Christopher,Thank you for your lovely review. We appreciate your time and feedback.We hope to see you again soon!Kind regards,Malmaison York

10/10 - 훌륭해요

Iain

2024년 4월에 3박 숙박함
답변 제공: Fran 님, 2024년 5월 8일
Thank you for your review! We're glad you thoroughly enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

8/10 - 좋아요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very convenient for the station
2024년 3월에 2박 숙박함
답변 제공: Fran 님, 2024년 4월 17일
Thank you for your review. We're glad you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 - 훌륭해요

Andy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Lili 님, 2024년 4월 18일
Dear Andy,Thank you for your lovely review. We appreciate your time and feedback and hope to welcome you back to The Malmaison York Hotel.Kind regards,The team at Malmaison York

8/10 - 좋아요

Jenni

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Fran 님, 2024년 4월 17일
Thank you for your review. We're glad you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

8/10 - 좋아요

Karen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice hotel and room. We ate in the rooftop Sora bar which was nice but a bit overpriced. Our room was lovely, my only niggle was that the fridge was pretty useless, It's kept enclosed in a cupboard so was overheating.
2024년 4월에 2박 숙박함
답변 제공: Fran 님, 2024년 4월 15일
Thank you for your feedback. We're glad you enjoyed your time with us, and I have passed you feedback on to maintenance. Hopefully we can see you again soon.Kind regards,Malmaison York

8/10 - 좋아요

James

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Fran 님, 2024년 4월 13일
Thank you for your review. We hope you enjoyed your time with us, and look forward to seeing you again soon.Kind regards,Malmaison York

6/10 - 괜찮아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The washing facilty was poor with a tiny mirror which was too low down to use to shave. The room was too hot and the windows did not open which left the only option as air con which was loud and kept needing be adjusted.
2024년 4월에 1박 숙박함
답변 제공: Fran 님, 2024년 4월 7일
Thank you for your feedback. I have passed on your comments about the room, and we hope you enjoyed the rest of your stay.Kind regards,Malmaison York

10/10 - 훌륭해요

Dawn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
All was excellent and would recommend to friends and family. Thankyou
2024년 4월에 1박 숙박함
답변 제공: Fran 님, 2024년 4월 6일
Thank you for your lovely comments! Hopefully we can welcome you back soon.Kind regards,Malmaison York

10/10 - 훌륭해요

Andrew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great hotel, was allowed an early check in. Staff excellent. Very good breakfast.
2024년 4월에 1박 숙박함
답변 제공: Fran 님, 2024년 4월 6일
Thank you for your lovely review! We're glad you enjoyed your breakfast and that the team looked after you. Hopefully we can see you again soon.Kind regards,Malmaison York

8/10 - 좋아요

Helen 님, Keighley

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lovely hotel, with great staff. I especially liked the rooftop bar which had amazing cocktails and fantastic service.
2024년 3월에 1박 숙박함
답변 제공: Fran 님, 2024년 3월 29일
Thank you for your review! We're glad you enjoyed your time in Sora and we hope to see you again soon.Kind regards,Malmaison York

10/10 - 훌륭해요

darren

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Malmaison and it’s sora bar and restaurant are spot on. We didn’t need to leave the hotel really.
2024년 3월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 25일
Dear Darren,Thank you for your lovely review. We appreciate your feedback and value your time. We will be passed on to our team.We hope to see you again soon!Kind regards,Malmaison York

10/10 - 훌륭해요

Ben

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location and very friendly staff
2024년 3월에 1박 숙박함
답변 제공: Fran 님, 2024년 3월 23일
Thank you for your lovely review! We're glad you enjoyed your time with us and hope to see you again soon.Kind regards,Malmaison York

10/10 - 훌륭해요

Belinda

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free drinks on arrival! Staff - always cheerful and helpful. Breakfast options - great, catered for all. Would recommend.
2024년 3월에 3박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 21일
Dear Belinda,Thank you for your lovely review. We appreciate your feedback and will share with positivity with our team.We hope to see you again soon!Kind regards,Malmaison York

10/10 - 훌륭해요

He

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service from staff and spacious room.
2024년 3월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 20일
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

10/10 - 훌륭해요

Monica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great rooms, great breakfast and great hotel in general!
2024년 3월에 1박 숙박함
답변 제공: Fran 님, 2024년 3월 19일
Thank you for your lovely review! We're glad you enjoyed your stay, and hope to see you again soon.Kind regards,Malmaison York

8/10 - 좋아요

Lee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Fran 님, 2024년 3월 18일
Thank you for your review! We hope you enjoyed your time with us, and look forward to seeing you soon.Kind regards,Malmaison York

2/10 - 너무 별로예요

michael

별로예요: 청결 상태, 직원 및 서비스
Definitely not the normal malmasion experience. No running water on one of the morning No bedding for the second bed When the second bed was unfolded it was covered in dirt and dust No interest from the front desk Been to the mal many times before and this never happens
2024년 3월에 2박 숙박함
답변 제공: Fran 님, 2024년 3월 18일
Thank you for your feedback. The lack of water was a building wide issues and unfortunately out of our control, but we are truly sorry for your experience. If you wished to discuss anything further please contact the hotel and ask for the duty manager.Kind regards,Malmaison York

6/10 - 괜찮아요

Oliver

좋아요: 청결 상태
2024년 3월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 11일
Thank you for your review.

6/10 - 괜찮아요

Chris

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Check in is strictly from 3pm even though the rooms were available. This causes huge waits and frustration not only for guests but the staff are also placed under huge pressure. All hotels we stayed in on our trip were accommodating to checking in earlier without make the guest feel uncomfortable. The parking in the area in non existent for vans or hight top vehicles. They just say you need to park 10min away and walk. Tough luck really. Our room was on the second floor and was very loud, from other guests slamming doors, heavy feet from above and the street noise from below. The street noise from buses, loud cars kept us up all night. I would recommend other hotels before booking here.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Nigal

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The stay was for my wife’s birthday. The staff were very friendly and we received a free drink to celebrate. We then went to the roof bar and also received a complimentary plate also.
2024년 3월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 11일
Thank you for your lovely review. We appreciate your feedback. We hope to see you again soon!Kind regards,Malmaison York

8/10 - 좋아요

Alison

2024년 1월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 9일
Thank you for your review

10/10 - 훌륭해요

Kevin 님, Harrogate

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy to access the railway station and all York attractions / shopping / dining areas
2024년 3월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 6일
Thank you for your lovely review. We hope to see you again!

10/10 - 훌륭해요

Katie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked this hotel for me and my partner for his 30th birthday and our whole experience here was exceptional. Very happy and will come again when we next visit York
2024년 3월에 2박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 5일
Thank you for your lovely review! We appreciate your feedback and we hope to see you again very soon.Thank you,Malmaison York

6/10 - 괜찮아요

Hung 님, Witchford

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Convenient location, however we were not satisfied with the cleanliness and amenities of our room. Dusty and lots of debris on the floor. The toilet room walls were stained. For the price we were expecting a bit more amenities such as travel size toothpaste. Didn't use the bath robes as they felt scratchy and we were not sure if they were clean. Kettle's full of lime scale so we didn't use it as well. Genuinely confused as we thought this was a relatively new hotel but we've stayed at cleaner and better equipped rooms at some budget chains before. The reception staff members were friendly and helpful though.
2024년 3월에 2박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 3일
Thank you for your review, we appreciate the feedback. If you wish to address this directly with the Malmaison Team. Feel free to give us a call.

8/10 - 좋아요

Jack

2024년 2월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 3월 20일
Thank you for your lovely review. We hope to see you again soon.Kind regards,Malmaison York

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Fran 님, 2024년 2월 28일
Thank you for your review. We hope you enjoyed your time with us, and hope to see you again soon.Kind regards,Malmaison York

10/10 - 훌륭해요

Jennifer

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very modern property, great facilities and lovely restaurant. Staff were all very helpful 🙂 would definitely return
2024년 2월에 3박 숙박함
답변 제공: Fran 님, 2024년 2월 26일
Thank you for your lovely review! We're glad you thoroughly enjoyed your stay, and look forward to seeing you again soon.Kind regards,Malmaison York

2/10 - 너무 별로예요

Tom

별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Room was grotesquely hot and hugely overpriced
2024년 2월에 1박 숙박함
답변 제공: Malmaison York 님, 2024년 2월 26일
Thank you for your review, we appreciate the feedback.