Yucatan Peninsula, Mexico hotel rooms at the Palace Resorts

"The staff was very helpful and nice. Rooms are clean well kept, beach is clean. Would recommend. "

"Everything on my room it was wear out the picture that they posted. They’re not nearwhere I was expecting. The room was buried the theory writing. I will not coming back to this hotel customer service. It was terrible."

"Overall it was a Very Good Experience. Food and staff are excellent!!! Entertainment was a little disappointing. Room was super clean, the views at this hotel are gorgeous…. Is a modern property with everything conveniently located for easy and fast access."

"Excellent place to vacation awesome service "

"Our stay was great at this resort. There are multiple choices of cuisines and restaurants, but the reservation only restaurants would require bookings and they would take bookings only on the day you would like to book which is not ideal and you can end up in a long queue to reserve in your favorite restaurants. Pools were huge, beautiful and clean. Each building have a separate pool which was designed based on whether it's having kids or an adult. Only building the water park was also great. Most of the pools have swim up bars with variety of drinks. The staff was very friendly and cooperative. However, during busy season the wait times are longer and everything takes much longer. For example, check-in might be 30 to 45 minutes. This is very family friendly pool. The best thing is their main square is having one thing or the other every night. There are a lot of good bands which we enjoyed during our stay and there is a lot of activities for kids. They have bouncy castles, mini golf, face paint, karaoke, kids ride. Pop up snack bars and markets every night. The shows at the theaters are also great. One downside is the buffet menu is more or less same especially for breakfast lunch. They have special nights for dinners. Biggest bummer is the beach. It's a very small, rocky, not like a beach you would would expect in Tulum or Cancun. Or a five-star beach resort. "

"The food at the restaurant was expensive and not really good. Service was ok. The pool bar person was not very nice. Many restrictions with times. The concierge was just interested in selling the time share. "

"Room was clean and good selection of food to choose from . "

"Everything was TOP TIER!!! Will definitely be back one day!!!"

"The food was not good. The quality of food was low grade. Fake juices in the machines, no sausage, bacon. Just inch long hot dogs as sausage. None of the cut fruits were ripe, the scrambled eggs always had something cooked into them like chorizo, did find over cooked plain scrambled eggs in the snackbar. I stayed 3 nights and that only qualified me to eat in one of the specialty restaurants ONE time during the 3 nights. It's supposed to be all inclusive but i had to pay 315 pesos $18 USD for a small 8 oz. Chewie Ribeye. I've stayed here 10 different trips starting in 1997 threw 2007. Then started staying down in Riviera Maya. After Royal Resorts sold them they went down hill. We only came back to celebrate our anniversary, seeing how we were married there in 2004. The majority of the guests were Mexican nationals and other South Americans and the food was geared towards there tastes. Witch i totally can understand. The majority of guests were were 50 plus or young couples with children. The pool blasted the same 10 songs over and over. Three days of the same 10 songs was pure torture. Personally i wouldn't go back if it was free. I'd rather pay a litte extra for something less Spring break meets bad Mexican restaurant. "