멕시코 및 중앙아메리카 친환경 여행

Las instalaciones ya un poco viejas, la atención excelente, pero en general muy agusto. La comida en los restaurantes de especialidades excelente y la de bufete tambien muy buena.

Customer facing staff (servers, concierge) were outstanding. Kudos to Leonardo, Ulyses, Omar, Alex and Alfredo. Back office staff (room staff, admin) not quite so good. We only got nightly turn down service about 50% of the time and our welcome letter was addressed to someone else. Emilianos restaurant was disappointing. The main room was closed and we were shunted into a spare room, square with white walls, little decoration and no entertainment - the atmosphere was terrible. We dined on the patio a second evening, and it appears they had a static menu as we could spot no differences from our first visit. To cap it all, the food was overcooked. Fortunately, the hotel offers complementary dining at its sister locations. Tau, on the beach, was our savior. The service was excellent both during the day and at night, and the food outstanding. Their menu varied night to night, they had an excellent singer providing entertainment, and the open air ambiance completed the experience. Well done to Leslie and her staff of Saul, Isaac, Antonio, Enrique and Erick. We also went to the Andrea restaurant in Velas Vallarta, but after being served by a disinterested water in a room of screaming children running around we vowed to never go back. Finally we went to Grand Velas and dined in their Piaf restaurant. It was the culinary highlight of our trip. Overall, though, we had a very pleasant experience at Casa Velas. Would we go back there? The jury is still out on this.

We honestly were very disappointed food in the buffet is the same everyday they don’t change it up plus it’s not very good, the staff are rude!!! The only nice person we met on staff was ALEX! the place is out dated the pictures online are not the same as what you see in person! Overall we would never stay there again!

프론트 직원들이 불친절헌 것이외엔 만족 스럽습니다.

Staff friendly and helpful!

Staff friendly and helpful!

Clean room, professional staff, clean pools

Resort was nice, well maintained overall. Staff were friendly and helpful. Our Destination Concierge, Carlos, was very attentive and helpful. Dining options were good but limited for those who are less adventurous with gastronomy. Only down side was lack of information provided before booking regarding smoking/vaping laws in Mexico.

Staff friendly and helpful!

Clean room, professional staff, clean pools

Resort was nice, well maintained overall. Staff were friendly and helpful. Our Destination Concierge, Carlos, was very attentive and helpful. Dining options were good but limited for those who are less adventurous with gastronomy. Only down side was lack of information provided before booking regarding smoking/vaping laws in Mexico.

Las instalaciones ya un poco viejas, la atención excelente, pero en general muy agusto. La comida en los restaurantes de especialidades excelente y la de bufete tambien muy buena.

Staff friendly and helpful!

Customer facing staff (servers, concierge) were outstanding. Kudos to Leonardo, Ulyses, Omar, Alex and Alfredo. Back office staff (room staff, admin) not quite so good. We only got nightly turn down service about 50% of the time and our welcome letter was addressed to someone else. Emilianos restaurant was disappointing. The main room was closed and we were shunted into a spare room, square with white walls, little decoration and no entertainment - the atmosphere was terrible. We dined on the patio a second evening, and it appears they had a static menu as we could spot no differences from our first visit. To cap it all, the food was overcooked. Fortunately, the hotel offers complementary dining at its sister locations. Tau, on the beach, was our savior. The service was excellent both during the day and at night, and the food outstanding. Their menu varied night to night, they had an excellent singer providing entertainment, and the open air ambiance completed the experience. Well done to Leslie and her staff of Saul, Isaac, Antonio, Enrique and Erick. We also went to the Andrea restaurant in Velas Vallarta, but after being served by a disinterested water in a room of screaming children running around we vowed to never go back. Finally we went to Grand Velas and dined in their Piaf restaurant. It was the culinary highlight of our trip. Overall, though, we had a very pleasant experience at Casa Velas. Would we go back there? The jury is still out on this.