Riviera Maya Kid friendly Vacations

The food was very tasteless. I wish the food and liquor was better . The pool closes to early at 7pm. Wanted to do a late night swim on our last day . The staff was amazing and super helpful. My room was cleaned every time we went out . We did an excursion and massage . The massage was the best part of stay .

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

Had a great stay! The staff were friendly, helpful, and always willing to assist. The food was delicious with a good variety of options. Overall, a comfortable and enjoyable experience. Would definitely recommend this hotel.

We stayed in the Diamond Club package, and it truly elevated our vacation. The butler service, premium drinks, and exclusive amenities made a noticeable difference from the moment we arrived. Our two connected beachfront rooms were perfect for our family, allowing us to stay close to our kids while still enjoying privacy. Waking up to the ocean view every morning and relaxing in the private hot tubs on both balconies was incredible. We also loved the evening turndown service, which created a peaceful atmosphere after long days of fun. The housekeeping team kept everything spotless, and every staff member we met was friendly, attentive, and genuinely committed to making our stay memorable. The resort itself is fantastic. The pools, activities, kids’ and teens’ areas, and entertainment kept everyone in our family happy throughout the trip. The food was very good overall, with plenty of variety, but I believe this resort has the potential to become truly exceptional by investing in more personalized chef-driven dining experiences and elevating some restaurants, especially the sushi offerings. Overall, this was an amazing family vacation. The Diamond Club experience was absolutely worth it, and we wouldn’t hesitate to return. Thank you to the entire team for making our stay so special—we’re already looking forward to coming back!

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

The food was very tasteless. I wish the food and liquor was better . The pool closes to early at 7pm. Wanted to do a late night swim on our last day . The staff was amazing and super helpful. My room was cleaned every time we went out . We did an excursion and massage . The massage was the best part of stay .

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.

We stayed in the Diamond Club package, and it truly elevated our vacation. The butler service, premium drinks, and exclusive amenities made a noticeable difference from the moment we arrived. Our two connected beachfront rooms were perfect for our family, allowing us to stay close to our kids while still enjoying privacy. Waking up to the ocean view every morning and relaxing in the private hot tubs on both balconies was incredible. We also loved the evening turndown service, which created a peaceful atmosphere after long days of fun. The housekeeping team kept everything spotless, and every staff member we met was friendly, attentive, and genuinely committed to making our stay memorable. The resort itself is fantastic. The pools, activities, kids’ and teens’ areas, and entertainment kept everyone in our family happy throughout the trip. The food was very good overall, with plenty of variety, but I believe this resort has the potential to become truly exceptional by investing in more personalized chef-driven dining experiences and elevating some restaurants, especially the sushi offerings. Overall, this was an amazing family vacation. The Diamond Club experience was absolutely worth it, and we wouldn’t hesitate to return. Thank you to the entire team for making our stay so special—we’re already looking forward to coming back!

Had a great stay! The staff were friendly, helpful, and always willing to assist. The food was delicious with a good variety of options. Overall, a comfortable and enjoyable experience. Would definitely recommend this hotel.