Riviera Maya Luxury Vacations

Our third time to stay at Valentin Imperial. We are Premier Expedia member and eligible for a room upgrade. But everytime, they always say, we are full, for which I don’t believe 100%. They just don’t want to give us a room upgrade, I think. Second, we finally got the chance to book the Japanese restaurant, Hibachi. We came on time and chose the front seat. Then these 4 couples who came in late and Juana, the staff, wants us move to accommodate the late comers! She just ruined my husband’s bday celebration!! So, we moved to the corner of the table. At the end of dinner, one the guest who felt bad for us, told Juana that it is my husband’s bday, Juana came back with a cheesecake and a candle and startled singing Happy Birthday to ME!!! Just a bad experience at the Japanese restaurant.

Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.

Great staff, beautifull resort

Room was very clean, staff was overall very friendly and helpful. Main reasons why we could not rate the resort higher was related to the inability to make restaurant reservations for the first few night with no option to take care of it in advance as well as inconsistencies with room supplies in regard to coffee and snacks.

The entire facility was well kept & clean, as well as our room. The whole staff was friendly and helpful but the Concierges could be a little pushy. They really want you to do a property tour and join their membership. They even do it as you’re leaving. The bars were well stocked with great bartenders. The beach needs a lot of updating to be more usable and there were no loungers. We had to go to a beach club off site for good swimming & snorkeling. The resort is aware and offered that as a free excursion. The food was just average and restaurants are very spread out. They need an evening buffet on the adult side. We struggled to get shuttles and that was a 15 minute walk. Over all it was a nice get away.

Great staff, beautifull resort

Room was always clean and fresh. Beach towels replaced daily. Staff were very friendly and helpful. Staff bringing drinks were around continuously. Entertainment team was on point. Food was delicious. The beach is eroding, but nothing that the resort is responsible for. This was our second stay at this resort and we would definitely go back.

Room was very clean, staff was overall very friendly and helpful. Main reasons why we could not rate the resort higher was related to the inability to make restaurant reservations for the first few night with no option to take care of it in advance as well as inconsistencies with room supplies in regard to coffee and snacks.

Great staff, beautifull resort

Our third time to stay at Valentin Imperial. We are Premier Expedia member and eligible for a room upgrade. But everytime, they always say, we are full, for which I don’t believe 100%. They just don’t want to give us a room upgrade, I think. Second, we finally got the chance to book the Japanese restaurant, Hibachi. We came on time and chose the front seat. Then these 4 couples who came in late and Juana, the staff, wants us move to accommodate the late comers! She just ruined my husband’s bday celebration!! So, we moved to the corner of the table. At the end of dinner, one the guest who felt bad for us, told Juana that it is my husband’s bday, Juana came back with a cheesecake and a candle and startled singing Happy Birthday to ME!!! Just a bad experience at the Japanese restaurant.

The resort was beautiful. The infinity pool was extraordinary, and service there was perfect. The spa pools and hydrotherapy areas were stunning. Most of my means were wonderful, but we were disappointed with El Gaucho. The food wasn't great and the service was less knowledgeable. We did not enjoy the cabaret performance--too loud and relentless for a dining experience.