Riviera Maya Luxury Vacations

Arletia in the preferred club services made our stay the best. Friendly helpful & attentive to any issues we had. Please ask for her when you stay & you wont regret it.

More than I expected best ever

Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.

Everything was perfect! Drinks, food, vibes! Music is needed for the pool area, other than that I have no complaints

Beautiful grounds. Restaurants were ok. No nightlife ir real fun for teens or young adults. Staff was nice

Beautiful grounds. Restaurants were ok. No nightlife ir real fun for teens or young adults. Staff was nice

More than I expected best ever

Food: I don’t think we ate anything that we didn’t like (and man were we ever eating)! The 5 course meals at the restaurant made us feel fancy and it was a cool experience. The buffet had a great selection as well and had staff with different stations (omelette, smoothies, pasta, steaks). Food was a 100/10 Rooms: our room smelt like mildew the whole time and nothing ever actually dried in it, plus the mirrors had mold. I would stop noticing once I’d been in the room for a while, leaving the patio door open helped. Everything being constantly damp was not nice but the beds were comfy, the rain showers were nice and there’s lots of space for all your stuff. Rooms would be a 6/10 Other: pools & beach were amazing!! It was quick to get drinks and they have lots of activities going on. The entertainment staff were always giving their all and made our experience a lot more fun. They also have lots of companies for excursions at the resort. We had booked snorkelling and Tulum before leaving but next time we would just book while we were there. They also have a shuttle ($5USD) that takes you right to downtown playa. My only other note would be for more “please don’t feed the wildlife” signs. There’s lots of coatis and raccoons around and they were obviously well fed by tourists. I saw many people walking around with food and feeding them and I found myself having to explain the harm in this quite a few times. This isn’t the resorts fault obviously but more education would be good.

Arletia in the preferred club services made our stay the best. Friendly helpful & attentive to any issues we had. Please ask for her when you stay & you wont regret it.

Everything was perfect! Drinks, food, vibes! Music is needed for the pool area, other than that I have no complaints

Beautiful grounds. Restaurants were ok. No nightlife ir real fun for teens or young adults. Staff was nice

More than I expected best ever

The resort was excelent. The property is well kept and managed. The staff was very helpful and eager to serve. We cant wait to visit again!

Our stay at TRS Yucatan was great. My wife and I went for our honeymoon and it was a great experience. The butler service was fantastic (Our butler Jesus and Antonio were fantastic), food was great with an abundance of great variety of cuisines. Servers were amazing (shoutout to Sonia at Chic she was amazing). Would definitely come back again. A few things potential cons to note: - Upon our arrival what we thought was going to be a quick explanation of the resort, turned out to be a 2 hour sales-pitch for their membership. This was frustrating as we essentially wasted half of our first day being misled. Heads up to those booking through Expedia since they seem to dislike that. - Although it was advertised as an "adults only" resort, this was only a subsection of the entire property. If you were to travel to the main beach, it was not adults only. - Housekeeping could be hit or miss. Sometimes they would restock the mini fridge, but sometimes they wouldn't. Towels were seldomly refreshed and linens sometimes had a musky smell. Had to request a change a few times. - Poolside towels were hard to come by. Had to look for someone to restock. - Upgraded wristband privileges are hardly policed. We upgraded to have access to exclusive areas and shuttles around the resort, however the staff didn't seem to care if someone was using an exclusive service (i.e. shuttle) that they shouldn't be using. These are just minor cons and honestly didn't make our experience any less enjoyable.