Aberdeenshire and Moray 3 Stars Hotels

"The bathroom door would not close and latch."

"Smelled of perfume trying to hide fish smell and mildew smell as soon as you walk into the hotel. Overwhelming fish smell from the restaurant. The elevator and all of the carpet smelled like someone was walking around constantly spraying cologne. Had a headache the entire time. The room was clean however they put us in a room with a slanted ceiling my husband who is 6 foot three had to sit down to use the toilet to urinate because the toilet was on the wall that was slanted. It is in an excellent location and the outside of the building is beautiful. I do not recommend the restaurant. We ordered fish and chips and a pizza. The pizza tasted like it was frozen from the convenience store. The fish and chips were decent, but not great. We did enjoy the afternoon, high tea but it wasn’t spectacular just decent. Never got down to breakfast just because the smell was very offputting. "

"Buffet breakfast excellent and great value "

"Unfortunately, my experience was far from what was advertised. The condition of the hotel did not match the images presented online, which I found to be misleading. Upon entering my room, I was very concerned to find that the bedding had visible burn marks, consistent with cigarette damage. No headboard for the single beds. In addition, there were both dead and live moths present on and around the bed, which is completely unacceptable from a hygiene standpoint. The overall cleanliness of the room was also poor. Thread bare carpet, marks & stain in the bath. There was a noticeable build-up of dust on the skirting boards and along the tops of the windows. Furthermore, the room had a very strong smell of bleach, which made the environment uncomfortable and raised concerns about how the room had been maintained. I did raise this with reception, and brought him proof of its condition. Advised I would like a refund he said I would need to take it up with my booking agents and he would authorise this. This experience fell significantly below the standard I would expect and has caused considerable dissatisfaction. I would appreciate it if you could investigate this matter "

"Airport hotel for early flights "