Gueliz 5 Stars Hotels

"Even though I am giving this resort a 5-star rating, you must read this carefully—because by American standards, this may not be your cup of tea. The resort itself is nice, but the service can be extremely poor unless you engage management directly—even for basic needs like fresh towels or a TV remote battery. Your experience will depend on your patience and willingness to escalate issues. My recent stay at the Mövenpick Hotel Mansour Eddahbi Marrakech was initially very challenging, but ultimately redeemed by outstanding management. I arrived with a Junior Suite booking and upgraded to a Luxury Suite, but the first room had a broken shower and an undesirable view. The second suite smelled strongly of cigarette smoke despite being non-smoking. After spending much of the evening changing rooms, I returned to a Junior Suite, which unfortunately had no window in the bedroom and poor ventilation since the AC was not operating, making it uncomfortably warm. Housekeeping was highly disappointing. Multiple requests for basic items were repeatedly promised but never delivered, even after follow-ups—far below five-star expectations. What made the difference was management. Mr. Lahcen, the supervisor, was attentive and resolved the situation by providing a significantly better room & quickly addressed the service issues. Thanks to him, my experience was turned around. Without their intervention, this would have been a 1-star stay."

"Everything was perfect "

"Excellent hotel... We had great time. Traditional Hamam Spa experience is outstanding. "

"Fanastic "

"Lovely hotel, helpful stafff, Mazing food "

"Beautiful resort and the restaurant by the pool served some delicious food. This place made our last few nights in Marrakech such a delight. The room was spacious and clean, the bathtub was huge and the service was impeccable. "

"Staff were exemplary - especially Narissa and Jamal "

"Stayed for 3 nights B & B. Twin room clean, very comfortable, and quiet. Great breakfast. Ate in the hotel restaurant on the first evening. Nice atmosphere. with good service, food and wine. Fantastic steam and "signature" massage -thanks to Towia and Nonhaila. Definitely recommend. Perfect location. Easy 5 minute walk to the Medina. Plenty of restaurants nearby. Good comms prior to arrival from reception / concierge. Good service all around. Rooftop bar and restaurant closed for refurbishment. Small pool but didnt use."