โStaff were lovely, building had beautiful details, we really enjoyed sunrise from the summer balcony in the common area. Complimentary breakfast was very good. โ
โRoom spacious and comfortable with extras like tea/coffee/water well stocked. Bath was nice to have but also a powerful shower. Food is good although service stops a little early - especially on Sunday. Breakfast very good - all cooked to order.โ
โI need to get whole refund. It was canceled at my presence at the hotel upon agreement with the General Manager of the hotel on the day of lodging because they cannot meet my requirement of a bathtub-room and asked additional fee of 80 pounds for the room having a bathtub in bathroom.
After a long distance run that afternoon, my leg muscles were sore and I suddenly changed the hotel I was staying at to find a hotel with a spa nearby to treat it.
1. When I arrived at the hotel at 7pm. I found...
โVery helpful reception staff, providing lots of information. The room with sliding doors on to a courtyard with a water feature was beautiful. Great pool and spa area, clean and well maintained, not too busy when we visited. โ
โLovely overnight stay in Nanhoron hotel. Beds were comfy, room had tea/coffee making facilities. Bathroom good standard. Breakfast was very nice. Overall very pleased.
Marked a 4 as stairway could do with repainting but obviously didnโt affect stay โ
โThe staff were excellent. The rooms were lovely and spacious. We had a dog friendly room which was really lovely. The food was delicious, the hotel is centrally positioned in Conwy. I would highly recommend a stay at this Hotel. We will return again the near future.โ
โWe used Snowdonia Mountain Lodge as an overnight rest stop near to a family gathering. We were all really happy with the accommodation, and it was better than we would have expected for the price we paid. Everything was clean, warm, dry and comfortable. Also, there is a small fridge-freezer in the family apartment, which we didn't realise, but could be really useful to know for someone reading this review.
As it stands, we plan to stay here again for the next family gathering, so book it now,...
"I need to get whole refund. It was canceled at my presence at the hotel upon agreement with the General Manager of the hotel on the day of lodging because they cannot meet my requirement of a bathtub-room and asked additional fee of 80 pounds for the room having a bathtub in bathroom.
After a long distance run that afternoon, my leg muscles were sore and I suddenly changed the hotel I was staying at to find a hotel with a spa nearby to treat it.
1. When I arrived at the hotel at 7pm. I found the paid-spy was closed at 6pm(The hotel never inform in advance of this information of opertion tine and paid admission). I chose the hotel to sooth my body but it was impossible.
2. The 2nd option is to submerse my body into a hot bath. But they propose me charging an additional 80 pounds for a room upgrade for guests who want a room with a bathtub.- If the hotel ignored the needs of guests who want a bathtub and changed all of the regular rooms into only shower rooms, they should also inform it in advance. After arriving at this hotel, I understand that it is not the fault of the guest because they cannot meet the needs of the guests who ask for their preferences; spa or bathtub-room. It is the fault of the hotel due to the lack of facilities.
3. As I left after discussion with the GM of the hotel (I never opened any door of the hotel !!) and he agreed my cancellation immediately. So, I need get back my money from you."
