“I called 3 times to request a 30 minute earlier check in. Was dismissed and told to call back the day of check in. I called twice on my check in date, once at 8am and once 1 hour before our arrival. I was finally told on the third call that they would not guarantee anything. I wish that they’d just told me that from the beginning so I didn’t waste my time. It was massively inconvenient and we didn’t feel like anyone truly cared or wanted to be accommodating. It was incredibly frustrating and put...
“I called 3 times to request a 30 minute earlier check in. Was dismissed and told to call back the day of check in. I called twice on my check in date, once at 8am and once 1 hour before our arrival. I was finally told on the third call that they would not guarantee anything. I wish that they’d just told me that from the beginning so I didn’t waste my time. It was massively inconvenient and we didn’t feel like anyone truly cared or wanted to be accommodating. It was incredibly frustrating and put...
Emily