Search Apartments in Collingbourne Kingston

"Very helpful staff. Clean room, corridors and foyer area. Room was really spacious, comfy bed, good layout. Only negative would be parking, very limited, struggled to park one night, was told only 60 spaces, which are chargeable, for over 500 guests. No suggestion of anywhere else to park, so had to sit waiting for someone to leave."

"The hotel staff were lovely but the room smelt really over sprayed and set off my allergies terribly. The sofa bed was extremely uncomfortable but the bed was lovely ."

"Very comfortable hotel. Lovely location 5 min walk to cathedral. Room was a bit warm for our liking, as it was a top floor room and we had sunny weather. Dinner was excellent, breakfast was okay."

"I have stayed at this hotel a few times. The rooms are spacious and always very clean. I find the beds are very comfy. Always have a good night's sleep. Each time I have stayed here it has been very quiet at night, no noise from other residents which is nice. Staff are friendly and helpful. Good facilities to use. Nice restaurant and good food. I would highly recommend this hotel."

"Location of the hotel was perfect. Everything was a short walk to the cathedral, shopping, market place and Elizabeth gardens. We parked in the short term car park on Brown street and the hotel provided a parking card for £6 a night which is reasonable. The also provided a fan as it was hot. Missing is a mini fridge. That would have been nice to keep our drinks cold."

"We enjoyed our one night stay however feel there are improvements that would enhance the experience. Breakfast was nice with a good selection and welcoming staff. The welcome wine was a generous touch at check in. The outdoor pool is great however would be improved with keeping the area tidy and organised when guests have left their towels and drinking glasses behind. I found it really unpleasant using the steam room when I noticed a plaster on the floor amongst many hairs, the next day the plaster was still on the floor and proved the steam room had not been cleaned, the sauna was also covered in hairs on the floor. Shame as the facilities were lovely but needed cleaning. I was surprised no slippers were available in the rooms with the robes. Also the water dispenser had not been replenished so on exiting the sauna there was no water available. It felt very low standards that the basics had not been seen to. Check in at 4pm also seems quite late. The room was nice enough for what we needed for a night however if staying longer there’s no wardrobe to unpack, just some coat hooks on the wall. The hotel is great for a night and if you’re lucky with good weather to enjoy the outdoor pool. Although we felt some areas needed improvement we did have a really good time and thought the young staff were very friendly and helpful. "

"Hair cuts for staff. Stronger air con."

"There was no lift and although staff helped me with my case,I still had to climb up and down to the 2nd floor. I had asked for a lower room because I have severe heart failure, despite having booked in January, there were many people, far fitter than me on the 1st floor. My room was clean but the curtain was not hanging properly. Many of the carpets need a clean, so did the big window on the stairs which was filthy with cobwebs, The garden needed tidying up, there were cigarette butts everywhere. The parking was perfect. Most of the staff were very helpful."

"Man the receptionist. Most of the time your staff are somewhere else, even mid of the day, no one answers the phone!"