사우나, 스파 욕조, 스팀룸

카탈로니아 그랜드 코스타 무헤레스 올 스위트 & 스파 - 올 인클루시브 여행 후기

5 out of 5
카탈로니아 그랜드 코스타 무헤레스 올 스위트 & 스파 - 올 인클루시브
Lote 006, MZA 002, SM 006, Punta Sam, Zona Costera, Zona Continental, Costa Mujeres, QROO

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1415개 이용 후기 중 721개" "
평점 8 - 좋아요. 1415개 이용 후기 중 348개" "
평점 6 - 괜찮아요. 1415개 이용 후기 중 171개" "
평점 4 - 별로예요. 1415개 이용 후기 중 82개" "
평점 2 - 너무 별로예요. 1415개 이용 후기 중 93개" "

9.0/10

청결 상태

8.2/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

10/10 - 훌륭해요

Britney

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a beautiful property. I would recommend making reservations at the restaurants as soon as you arrive, as they tend to book up very quickly!
2024년 5월에 4박 숙박함

10/10 - 훌륭해요

Tyrell

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great experience really relaxing
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Bonnie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

8/10 - 좋아요

Ivette

가족 여행
좋아요: 편의 시설/서비스
Room service - no recogen los platos en días El servicio de repartir bebidas en la piscina es muy demorado y lento y se olvidan de lo que se pidió Ascensores y pasillo sucios La advertencia de que no se puede fumar en ningún espacio del hotel te la hacen cuando llegas no en la pagina web y los espacios de fumar son demasiado lejos de la propiedad por tanto te puedes poner en riesgo
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

vadim

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place for family rest with kids
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Vincent

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall 4.5/5, wish there were more options for food but overall a great idea to relax enjoy nice beach weather!
2024년 5월에 4박 숙박함

8/10 - 좋아요

John Gerry

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

6/10 - 괜찮아요

Sandra

:
2024년 5월에 3박 숙박함

8/10 - 좋아요

Erna

2024년 2월에 7박 숙박함

6/10 - 괜찮아요

Ailyn

단체 여행, 가족 여행
We love the beach area with lots of coconut trees for a shade, loved the theater too. The restaurants food were ok and the restaurant itself were so hot specially at the Grill no fans, we where placed without air-condition during our dinner and it was so awful, we weren't able to enjoy our dinner at all. Eleven of us in our group noticed staff at the restaurant for dinners always in a rush. It has been every year for the past 5 yrs. coming to Cancun, Isla Majeures, Playa del Carmen the staff always do things above and beyond but the staff in Catalonia Grand they can't deliver what they promise to me did happened 3 times. I did finally give up and said to my group not coming to this brand again Sorry.
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Arienne

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is lovely, you will love it and you can go on TikTok to see more reviews if the hotel
2024년 5월에 7박 숙박함

10/10 - 훌륭해요

ALEX

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함

6/10 - 괜찮아요

Aury

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some restaurant treat client poorly. (Tao and the grill)
2024년 5월에 7박 숙박함

8/10 - 좋아요

Rebecca Anne 님, Milford

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함

10/10 - 훌륭해요

JARROD L 님, dallas

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함

8/10 - 좋아요

Dava

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 6박 숙박함

10/10 - 훌륭해요

Alexis

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was absolutely wonderful. All the staff was extremely helpful and kind. Anything we needed or asked for was brought to our room quickly and I felt very very safe. I’d stay here again 100 times. If you are looking for somewhere to stay for high quality experience I would chose Catalonia .
2024년 5월에 4박 숙박함
답변 제공: Social Media Catalonia Hotels and Resorts 님, 2024년 5월 6일
Thank you so much Alexis, for such wonderful wordsIt is very heartwarming to read such excellent comments concerning your recent stay with us. Our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. Thank you again for your feedback, we will be more than happy to welcome you back soon. Until then, our best regards.

8/10 - 좋아요

Angel

아이를 동반한 가족 여행
좋아요: 청결 상태
Las instalaciones se ven bien , recientes por no decir nuevas ,las habitaciones muy bien , aunque el baño parecía sucio , faltan elevadores tienes que usar mucho las escaleras , no hay muchas opciones de baño , el personal de los restaurantes muy amables , para hacer el check-in parece que son nuevos se tardaron , no le encontraban y encima ya ni te explican nada , nada más te mandan un QR y ahí dios que te bendiga , o quizá como pasa la mayoría de las veces a los nacionales no se da la misma atención que a los extranjeros , nos mandaron solos a la habitación nisiquiera se tomaron la molestia de indicarnos por dónde y luego sin elevadores , la primera impresión es la que cuenta y en ese momento ya estábamos arrepentidos del lugar , la playa no es bonita , todavía hay mucha vegetación , y el mar es agresivo en esa zona no acto para niños , el oleaje es fuerte , pero es muy privada por el difícil acceso , en piscina y playa no hay casi personal que te atienda tienes que andar correteandolos , y tampoco se te acercan mucho a ofrecerte bebidas , no hay mucho que hacer literalmente en el hotel , el área de niños cierra muy temprano , las actividades que hacen no muy vistosas , vas al bar y te atienden de mala manera , sin duda no regresaría , muy caro para lo poco que se ofrece , no gasten en este hotel no vale la pena.
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Isabel Cabrera 님, Mississauga

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Social Media Catalonia Hotels and Resorts 님, 2024년 5월 6일
Muchas gracias por su preferencia Isabel, Esperamos poder darle la bienvenida de vuelta muy pronto,Hasta entonces, nuestros mejores saludos.

10/10 - 훌륭해요

Dinorah

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Catalonia all inclusive is an excellent family hotel , you get trot like kings and queens this place is a paradise!
2024년 4월에 5박 숙박함
답변 제공: Social Media Catalonia Hotels and Resorts 님, 2024년 5월 7일
Thank you very much for taking the time to share your review and such wonderful comments about your experience at Catalonia Grand Costa Mujeres. It is very rewarding to read that you have found every aspect of the service and facilities to your complete satisfaction. We hope you give us the chance to welcome you back soon, Until then, our best regards.

10/10 - 훌륭해요

Leticia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente instalaciones y servicio
2024년 4월에 1박 숙박함
답변 제공: Social Media Catalonia Hotels and Resorts 님, 2024년 5월 6일
Muchas gracias por tus comentarios Leticia, esperamos poder darte la bienvenida de vuelta muy pronto Hasta entonces, nuestros mejores saludos.

10/10 - 훌륭해요

Yessica

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent hotel very clean , lots of play to eat all inclusive, spa
2024년 4월에 4박 숙박함
답변 제공: Social Media Catalonia Hotels and Resorts 님, 2024년 5월 6일
Dear Yessica, Thank you very much for taking some of your time to write about your recent experience with us, We would love to welcome you back soonUntil then, our best regards.

8/10 - 좋아요

Alona

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Modern design
2024년 4월에 3박 숙박함
답변 제공: Social Media Catalonia Hotels and Resorts 님, 2024년 5월 6일
Thank you so much Alona, We would love to welcome you back soon!Until then, our best regards,

10/10 - 훌륭해요

Yoexis Hoyos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel in general is amazing, beautiful and, clean. The staff and services are really good. The restaurants are good, but the best is The Blove. There were some things that I did not like, such as a strange smell throughout the hotel, or at least on the first floor, as if the pipe were broken. The bathrooms do not have an extractor fan. And everything closes at 10pm
2024년 4월에 6박 숙박함

10/10 - 훌륭해요

Benjamin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Benjamin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Ruben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, great service the room very comfortable and clean the service was great
2024년 4월에 5박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Ruben, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Ruben

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the resort and the service I would visit again soon
2024년 4월에 1박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Ruben, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Bryan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Bryan, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Shaelee

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every single staff member was incredibly helpful and attentive. Very friendly. Lots of things to do and places to eat. The beaches were beautiful and clean.
2024년 4월에 4박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Shaelee, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 - 괜찮아요

Yves

2024년 4월에 3박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Hi Yves, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 - 훌륭해요

Min Sub

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Hi, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 - 괜찮아요

Caroline

단체 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Beautiful hotel with good infrastructure for adults and kids. Drinks were very average, made with low quality alcohol and tons of soda to save on other ingredients. Food was very fresh and delicious. Amazing ceviche on the Peruvian station and the buffet was breathtaking. Looooots of options! Not a lot going on at night, if you are looking for shows etc. Staffing in general was very gentle. Their service was not great although. Staff don’t have good internal communication and if you have any extra needs from customer service, be prepared to get stressed. Other than that, great place for the price.
2024년 4월에 3박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Thank you for taking the time to share your experience with us. We're delighted to hear that you found our hotel beautiful with excellent infrastructure for both adults and kids. It's wonderful to know that you enjoyed the fresh and delicious food, especially the amazing ceviche at Siwichi and the extensive buffet options.We appreciate your feedback regarding the drinks, and we will certainly take your comments into consideration as we strive to improve our beverage offerings. Additionally, we apologize for any inconvenience you experienced with our service and internal communication. Rest assured, we will address these issues with our team to ensure a smoother and more efficient guest experience in the future.We're pleased to hear that overall, you had a great experience with us and found our hotel to be a great value. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a pleasant experience.
2024년 4월에 7박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Steven, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Lots of inconsistency, drinks, food items, service. Something different almost everytime.
2024년 4월에 6박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hello, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 - 훌륭해요

Evanna Juliana

연인과의 여행
좋아요: 편의 시설/서비스
Amazing
2024년 4월에 4박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Evanna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 - 괜찮아요

Anatoliy

가족 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We ordered food from room service and They didn't pick up plates from the hallway for 3 days Food wasn't that good
2024년 4월에 6박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Hi Anatoliy, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 - 훌륭해요

Yanira

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I love tha place, I would go again
2024년 4월에 3박 숙박함
답변 제공: Social Media Catalonia Hotels and Resorts 님, 2024년 4월 17일
Hello Yanira,Thank you for your preference! It was a pleasure to have been your hosts. Best Regards.

10/10 - 훌륭해요

JM

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Small property but has everything you need. Food was very good. Overall excellent spot.
2024년 4월에 4박 숙박함
답변 제공: Social Media Catalonia Hotels and Resorts 님, 2024년 4월 17일
Hello JM,Thank you for your preference! It was a pleasure to have been your hosts. Best Regards.

10/10 - 훌륭해요

Julia

단체 여행, 아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is beautiful. Well suited for families without being your typical massive kids resort. I liked that it was walkable with lots of food options. The different vibes at the pools is great because depending on your mood you may want something more upbeat or more chill. One pool hosts the activities and has loud music during the day whereas the other pool is a more relax vibe with no activities. The strip in the centre of the resort is lively and great for the kids at nighy. There is a DJ at night and a different kids activity (face painting etc). The lobby bar has great vibes and service and nice place for adults to grab a drink. Think was our second visit and I wouldn’t hesitate going back a third time.
2024년 4월에 6박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Julia, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Karen Diane

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property was beautiful and spotless. The staff was friendly. The food was excellent easy to make reservations. The pools were wonderful. The beach sand was so soft. A lovely week....
2024년 4월에 7박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Karen, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Adepoju Solomon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic resort!
2024년 4월에 5박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Adepoju, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Irina N

좋아요: 숙박 시설 상태 및 시설
It was a pleasure to spend my time with my son at your resort! Nice people working there and good food and drinks! I especially liked the entertainment in the evenings! Much better than many other resorts I visited!
2024년 3월에 4박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Irina, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

4/10 - 별로예요

Uriel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
No me hicieron valida mi reservavion aun con mi numero en la app, hicieron que pagara mas de lo que en la aplicación me marcaba, no vuelvo a confiar en la app
2024년 3월에 3박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Gracias por tu honesta reseña, Uriel. Lamentamos saber que su estancia en Catalonia Grand Costa Mujeres no fue tan agradable como esperaba; apreciamos sus comentarios, y los utilizaremos para mejorar nuestros servicios e instalaciones. Una vez más, ¡gracias por sus comentarios y por elegir Catalonia Grand Costa Mujeres!

10/10 - 훌륭해요

Oscar

좋아요: 직원 및 서비스
Bed sheets were stain
2024년 4월에 5박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Hi Oscar, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

2/10 - 너무 별로예요

Sara

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The food and staff were terrible at the resort. We felt like we were bothering anyone and everyone for anything we needed service wise. This resort is by no means five stars.
2024년 4월에 7박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Hi Sara, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

8/10 - 좋아요

Rodrigo 님, Hilton Head Island

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelente estancia de vacaciones familiares. Los alimentos son de muy buena calidad así como las instalaciones y las albercas. Las bebidas podrían mejorar mucho, así como el servicio. Ambas cosas no son congruentes con el resto de los atributos. En la habitación, la cama un poco dura, pero son muy espaciosas y funcionales. Los restaurantes de especialidades se llenan con mucha facilidad, hay que reservar con tiempo. El staff en general es poco amable, atienden de malas y buscan propina extra todo el tiempo.
2024년 4월에 3박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Gracias por tu honesta reseña, Rodrigo. Lamentamos saber que su estancia en Catalonia Grand Costa Mujeres no fue tan agradable como esperaba; apreciamos sus comentarios, y los utilizaremos para mejorar nuestros servicios e instalaciones. Una vez más, ¡gracias por sus comentarios y por elegir Catalonia Grand Costa Mujeres!

10/10 - 훌륭해요

Adam James 님, Fairfax

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Plenty of fun things to do with the family.
2024년 3월에 7박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 29일
Hi Adam, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

2/10 - 너무 별로예요

Monique

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
Overall the facility was a nice. But what lacked was the customer service. I’m not sure where to start but, our rooms were not ready at 3pm, we were told to wait 20 minutes until they were cleaned. Our rooms were never cleaned upon arrival, and not the promised rooms were delivered. We were treated differently than other guests, simple requests were often ignored such as towels for our room.
2024년 4월에 4박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Hi Monique, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!

10/10 - 훌륭해요

Deonna

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful! Resort was clean and the food was amazing! Most all-inclusive resorts sacrifice the quality of their food for the aesthetic, but not the Catalonia. Staffing was so friendly and accommodating!! Would definetly recommend!!!
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Hi Deonna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

6/10 - 괜찮아요

Shaneilia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Your typical all inclusive, i wish the entertainment was more diverse. Spanish music everywhere all day long. After day one i was bored and ready to go. Not much to do, just hang out by the pool all day long or go to the beach. However, the staff was friendly and super kind, facilities were clean and food was ok.
2024년 3월에 5박 숙박함
답변 제공: Catalonia Grand Costa Mujeres 님, 2024년 4월 30일
Hi Shaneilia, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Grand Costa Mujeres was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Grand Costa Mujeres!