야외 수영장, 수영장 파라솔, 일광욕 의자

갤러리 원 - 어 더블트리 스위트 바이 힐튼 호텔 여행 후기

4 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1001개 이용 후기 중 364개" "
평점 8 - 좋아요. 1001개 이용 후기 중 242개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 164개" "
평점 4 - 별로예요. 1001개 이용 후기 중 129개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 102개" "

7.4/10

청결 상태

7.8/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

10/10 - 훌륭해요

Chester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 21일
Dear Chester;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

8/10 - 좋아요

Marjolaine 님, Rigaud

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 18일
Dear Marjolaine;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

10/10 - 훌륭해요

Amber

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent location for out of town guests to easily get around on their own during the day and enjoy all the wares has to offer!
2024년 5월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 16일
Dear Amber;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

10/10 - 훌륭해요

Ronald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Stayed day before cruise.
2024년 4월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 16일
Dear Ronald;We thank you for your kind words and are happy to learn that you stay before your cruise with us exceeded your expectations. We hope that you have a wonderful time on your cruise, and we are always here to assist when needed, until next time!

6/10 - 괜찮아요

Dominique

단체 여행
좋아요: 편의 시설/서비스
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel is beautiful, the amenities were awesome. We were celebrating Mother's Day weekend. We were excited as we booked this trip and room months in advance. Upon arrival it was beautiful , the hotel is beautiful and conveniently located for the activities we had planned for the weekend to celebrate being autism moms and finally getting a vacation. The staff at check in was amazing, after a long day and travel, we arrived late as we informed them I would. They told me how i had the last room of my calibur and when booking it i knew it was and was excited. We head up to the room and upon entering the smell of mold and mildew is overwhelming. We head right down to complain immediately. We are informed now that the hotel is booked up for the night, and we may just need to air the room out and could look into being moved tomorrow morning, we left and allowed the room to air out as we enjoyed the pool, hot tub, and bar marina side downstairs for hours. We returned and the odor was a little better as it had aired out but with my asthma as soon as we closed the balcony doors, the aroma became sickening and thick. I again complained. Now we realized that we are in the room the air doesn't work 👀 the sliding door on the left is stuck , no phonesdegrees and 75 at night, that's the only reason we survived, anywho with the complaint a man comes and sprays the carpet with odorban or some chemical that's supposed to dissolve the mold and mildew smell
2024년 5월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 14일
Dear Dominique;Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 - 좋아요

Hande

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Almost excellent except for the very noisy air conditioning unit in our suite...
2024년 5월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 14일
Dear Hande;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

10/10 - 훌륭해요

Whitney

좋아요: 숙박 시설 상태 및 시설
The hotel was great and perfect for our weekend Staycation and Festivities.
2024년 5월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 14일
Dear Whitney;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

8/10 - 좋아요

Kimberley

연인과의 여행, 출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is in a great location. Walking distance to the beach (about 6 minutes), restaurants, Publix & liquor store (across the street), and next door to the Galleria Mall (which also had restaurants). The Water Taxi also stops at this property (Stop #7). I can't comment on their restaurant (The Vue) because we didn't eat there.
2024년 4월에 4박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 14일
Dear Kimberley;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.

6/10 - 괜찮아요

Melvin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
the area was great for shopping and dining. the bathroom was dirty with mold in the shower
2024년 5월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 6일
Dear Melvin;Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience.

2/10 - 너무 별로예요

Eric

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 6일
Dear Eric;Thank you so much for taking the time to share your experience about your recent stay at our hotel. We want to extend our sincerest apologies for falling short on your expectations. We did everything possible to address your concerns that you brought to us, and we do take this seriously. We are always aiming for 5/5 experience, and we hope you will consider staying with us in the future.

4/10 - 별로예요

Astrid 님, Reston

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We have stayed in this hotel many times but the property need some renovation. The walls in the bathroom had mold stains. The fabric of 2 of the dining room chairs was torn. The kitchen cabinet door did not close. In general the rooms need some work done. Our last day we got bugs in the shower. The hotel is well located and the staff are great but our room experience this time was horrible! I hope they start renovating the rooms soon.
2024년 4월에 5박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 6일
Dear Astrid;Thank you for taking the time to share your experience about your recent stay at our hotel. We take these surveys very seriously, they are reviewed on a daily basis by our Leadership team.If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and we will take your comments under consideration as we continually work to improve our guest experience. Our goal is always to create 10/10 experiences and we would like to apologize that we fell short this visit. We hope you will consider staying with us in the future.

10/10 - 훌륭해요

Ahmed

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location, very nice environment.. Wonderful hotel
2024년 4월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 6일
Dear Ahmed;Thank you so much for your kind words, we are ecstatic to learn that you had a grand time here at the GalleryOne. We are well known for our prime location; we are always here whenever you return!See you soon!

2/10 - 너무 별로예요

Donald

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Uncooperative staff
2024년 4월에 3박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 3일
Dead Donald;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.

2/10 - 너무 별로예요

Elizabeth

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Walking distance to the beach. Shopping
2024년 4월에 3박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 5월 2일
Dear Elizabeth;We thank you for your review and we are disappointed that we did not meet your expectations during your stay with us. We will surely take your feedback into consideration and review internally to action all areas of concerns.We hope you will consider staying with us in the future and until then, take care!

10/10 - 훌륭해요

Mitchell

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great spot, walkable to beach area and cool view over intercostal water channel! Enjoyed our stay
2023년 12월에 4박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 29일
Dear Mitchell;We thank you for your kind review, as we are happy to hear that you enjoyed your stay. It is great to hear that our view of the intracoastal was to your liking and exceeded your expectations. We look forward to serving you and your family in the near future!Sincerely,

8/10 - 좋아요

Michael

아이를 동반한 가족 여행, 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
The property is beautiful and in a nice location close to the beach. The rooms are nice and large but when you look closer there are little things that make is seem like they cut corners. My room had a light switch that was kind of sticking out and our washroom sink was plugged so water would pool easily. There were chips and stains on the walls like it was painted quickly. The place is still decent and ok value if you are willing to look past all the many little cosmetic things that need repair. This is also a valet only place so make sure you factor in the additional nightly valet fees to your expenses.
2024년 4월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 28일
Dear Michael;We thank you so much for your kind review. We are elated to learn that you had a grand time, we will surely use your feedback and address all areas of opportunity. We do hope we get to see you again and until then, take care.Sincerely,

10/10 - 훌륭해요

David Cary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Customer Service fantastic, shouts out to Tomas and Rodrigo at the outside bar and Max at front desk. Minor issue with bathroom; however was upgraded to a 2 bed suite. 2nd trip in 2 years and will be back. Thank you.
2024년 4월에 4박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 26일
Dear David;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Joanne 님, Medina

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Enjoyed this property! The manager Rafael was very kind and enjoyed talking with him! Hope to stay again soon!
2024년 4월에 3박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 26일
Dear Joanne;PromoterWe are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Valeria

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean and nice
2024년 4월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 21일
Dear Valerie;We thank you for your wonderful review and we are happy to learn that you enjoyed your stay with us and we were able to exceed your expectations. We take pride in always ensuring that we meet the cleanliness standards with each of our guests arrival, we will certainly share your feedback to our wonderful housekeeping team. Until next time, do take care!Sincerely,

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the property. Rooms are very big.
2024년 3월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 21일
Dear Francisco;We thank you for your kind words and wonderful review. We are elated to hear that we exceed your expectations and that you had a grand time. We look forward to seeing you soon and providing you with great hospitality.Sincerely,

10/10 - 훌륭해요

Amos

Very nice
2024년 4월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 21일
Dear Amos;We thank you for staying with us and are elated to hear that you had a wonderful stay, as we do aim to exceed your expectations time after time. We hope that you will visit us again soon, until then take care!Sincerely,

10/10 - 훌륭해요

Keri

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of my favorite hotels. It's so close to the beach and restaurants. You can easily walk to different places. I also love that there are balcony rooms right on the intracoastal.
2024년 4월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 15일
Dear Keri;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 15일
Dear David;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Marie-Reney

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
This is my 3rd time at the hotel love it. The area is perfect ,shopping mall ,the beach and dining all at walking distance. The only thing is that the batbroom could have been cleaned better. I will be back
2024년 3월에 4박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 7일
Dear Marie-Reney;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Jo-Anne 님, Delta

연인과의 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Close to cafe, Starbucks grocery store galleria mall for shopping. High and medium priced restaurants. On canal to watch people and their various watercraft go by
2024년 4월에 3박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 6일
Dear Jo-Anne;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Sarah

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 6박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 6일
Dear Sarah;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

4/10 - 별로예요

Jennifer

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Close walk to the mall, beach and restaurants.
2024년 3월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 28일
Dear Jennifer;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 - 별로예요

Tamonica

가족 여행
I had a “ not so good - I won’t be back” stay. Housekeeping came into my room unannounced and wasn’t able to understand English. I was locked out of my room twice w/ a key. Hotel was very accommodating to ensuring that my stay as a guest was taken care of. Refrigerator/ Freezer leaked on the floor my entire stay. Sofa was dirty. Remote control was dirtier. Guest in room next door blasted loud music for 2 nights. I’ll never be back.
2024년 3월에 4박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 28일
Dear Tamonica;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 - 별로예요

Olga

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Rooms very run down for the price. Needs some renovations/updates. Don’t expect to get the room you order through Expedia.
2024년 3월에 3박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 28일
Dear Olga;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 - 훌륭해요

valerie t. 님, Absecon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
well taken care of
2024년 3월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 27일
Dear Valerie;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

4/10 - 별로예요

Donna 님, Calgary

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Awful service. Only gave us one key card for a family of four (including 2 teens). Cards are needed to access elevator and we were on the 10th floor. They gave me a second after I begged but that was it. Very disruptive to our vacation time. If they can’t figure keys out, I don’t have any confidence in the rest of their management. Never again.
2024년 3월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 27일
Dear Donna;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay regarding the key cards. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 - 훌륭해요

Alketa

좋아요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 27일
Dear Alketa;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 - 좋아요

Anna Sarah La

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay
2024년 3월에 5박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 22일
Dear Anna;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Helen

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniently located, close to shopping, walk to the beach. Water taxi stop right out front. Great pool, outside bar and weekend music
2024년 3월에 3박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 20일
Dear Helen;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Adriana

2024년 3월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 4월 6일
Dear Adriana;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Cindy 님, Sherwood Park

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful location. The water taxi stop is a great addition. Excellent little cafe nearby.
2024년 3월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 15일
Dear Cindy;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

6/10 - 괜찮아요

Francisco

연인과의 여행
좋아요: 편의 시설/서비스
별로예요: 청결 상태, 직원 및 서비스
Hotel is a bit out dated, front desk staff at the time of check in was not the friendliest, did not received room service during my stay.
2024년 3월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 11일
Dear Francisco;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

4/10 - 별로예요

Jonathan

좋아요: 직원 및 서비스
별로예요: 청결 상태
Room could be cleaner
2024년 3월에 4박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 11일
Dear Jonathan;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 - 훌륭해요

TRENT

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Check-in and check-out was entirely too long.
2024년 3월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 9일
Dear Trent;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We will certainly address our check in and check out process to bridge any gaps during your stay. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

10/10 - 훌륭해요

Troy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location! great outdoor bar area with water taxi. good food at restaurant.
2024년 2월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 4일
Dear Troy;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 - 좋아요

Ken

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Great location to the mall, water taxi and beach!
2024년 2월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 2일
Dear Ken;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

2/10 - 너무 별로예요

Monique

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Hotel rooms are filthy and there was a smell of mold that made me sick after 2 days of staying there
2024년 2월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 1일
Dear Monique;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

8/10 - 좋아요

Doris

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the convenient area where you can walk to shopping mall and shopping across the street. I also like the convenience of the hotel restaurant.
2024년 2월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 1일
Dear Doris;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 - 좋아요

manuella 님, dollard des ormeaux

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 3월 1일
Dear Manuella;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

6/10 - 괜찮아요

Katherine

별로예요: 편의 시설/서비스
The pots and pan they provide wasnt in the best condition. Hotel needs improvements. The fee for parking is higher then other parking in the area.
2023년 12월에 3박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 2월 24일
Dear Katherine;Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.Sincerely,

6/10 - 괜찮아요

Anica

좋아요: 직원 및 서비스
2024년 1월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 2월 24일
Dear Anica:Thank you for taking the time to share your experience about your recent stay at our hotel. I was happy to see from your scores that you enjoyed the majority of your stay!I noticed that you scored us lower in some areas. If you find the time I would love to hear any additional feedback regarding any of your challenges during your stay with us and how we could have exceeded your expectations. We will take your comments under consideration as we continually work to improve our guest experience. Sincerely,

10/10 - 훌륭해요

William

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only negative is that they refilled room coffee packs with decaf bc they didn’t have regular coffee.
2024년 2월에 4박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 2월 24일
Dear William;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,

8/10 - 좋아요

ANA IRENE

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 8박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 2월 24일
Dear Ana;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

6/10 - 괜찮아요

Lise

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good location but the property needs to be cleaned
2024년 2월에 1박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 2월 24일
Dear Lise;We thank you for sharing your feedback with us during your stay. We truly apologize for any inconvenience that transpired through your stay. Your feedback is truly important to us and will be discussed internally as our team is forever committed to upholding the outstanding experience that we know we can surely deliver.Sincerely,

10/10 - 훌륭해요

Wayne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great experience
2024년 2월에 2박 숙박함
답변 제공: GalleryOne A Doubletree Suite by Hilton 님, 2024년 2월 17일
Dear Wayne;We are elated that you had a grand time and appreciate your kind review, as we truly aim to deliver superior service that exceeds your expectations. We certainly look forward to having you with us again in the future and until then, take care.Sincerely,