글렌 버니, 메릴랜드의 수영장이 있는 호텔

“Terrible”

“Honestly, I would’ve given a 5 star rating if it wasn’t for the noisy AC. My husband and I didn’t get much sleep. The next morning we went to speak with the manager whom was very unprofessional. When I asked to speak to the manager, she came from the back and said “what y’all need”. I definitely expected a good morning, hello, or how may I help you. We explained about the Air Conditioner, and asked can we change rooms. She stated verbatim “The Air Conditioners in all the rooms are noisy, so it...

“Silence”

“Overall the hotel and my room was awesome. I was on the side of the highway. A little noisy but it was tolerable”

“I'm a Hilton Honors member but I didn't get any points or discounts because I used a third party to book. I didn't know that would happen!!! The water in the tub did not drain properly, and I was charged incorrectly for some snacks. Staff said they were correcting but it still showed on my credit card statement. I thought for the cost of a one night stay, breakfast would be complimentary but it was $22.00 :( It was a nice Hilton but there were definitely some things not right.”

“Clean and good-sized rooms. Nice pool and very comfortable beds. The most outstanding feature was the chef and the breakfast. Chef Nell and Edwin were wonderfully welcoming and attentive and the breakfast was great. Other staff were just OK. Reception desk seemed stressed and/or under-staffed. Housekeeping did not attend to our room at all during our 2-night stay and we had to request towels twice. But overall excellent value and would recommend to others.”