Dear Ms. SIYEON,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

Dear Ms. Sunhee Yang,Thank you very much for your kind review. it is such an honor for us to have you with the best memorable experience when you stay at our hotel. Although there is still a small issue with noise cancelation, we will try to fix it soon to bring you the best comfort for the next time. Thank you very much for staying with us. Hopefully, we can be your service again in the future.

Dear Mr./Ms. Hanho,Thank you very much for your review. Please advise us on how we can ameliorate our service in order to make your trip become memorable in the next time.Again, thank you very much for staying with us. We look forward to your return in the future.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

Thank you so much for your feedback. Can you advise us what you think is not good? So we can recognize and overcome to improve the service better.

칭찬 해 주셔서 감사합니다.

하노이를 방문하게되어 매우 기쁘게 생각하며 다음 번 하노이 방문을 환영합니다. 즐거운 성탄절 보내시고 새해 복 많이 받으세요.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work.

We would like to thank you for choosing Delicacy Hotel as your accommodation choice during your recent stay in Ha Noi and for taking the time to give feedback about us . We are very pleased to read that you appreciated with our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day. Your kind words have been passed on to our teams and this will certainly motivate them to keep up the good work

Dear Ms. Jenny,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

Dear Ms. Zen,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

Dear Mr. Randi LawsI hope you have a wonderful day. Your comment on our service after utilizing it makes us extremely happy. We truly appreciate all of your warm words and comments. Your input validates our efforts to continuously improve our services. Additionally, it is a genuinely good working day when we can make our guests feel at ease, serene, and relaxed while they are with us. We also hope to be able to welcome you to our hotel soon once more. You and Mr. Gardner are welcome, as are your relatives and close companions. Last but not least, maintain yourself well and earn more money so you may return to this place soon. Best Regards

Dear Mr. Roy RegoThank you for your comment, I am writing this message to ask you a question, what is your experience at our hotel? Is there anything that you are still not satisfied? Please let me know so I can upgrade my service to your expectations. Because I saw you rated us 8/10 on Expedia and I hope I can have your answer for that so I can improve myself. Thank you for reading

Dear Mrs. Kenna ChoThank you for your comment. On behalf of our hotel, we appreciate your comment, and all the kindness you gave us is our pleasure. I hope we can serve you again in the near future, and I also wish you and your family always be strong, have good health, and make a lot of money. Hope to see you soon.Best Regards

親愛なるホンドさんコメントありがとうございます。 シタデル ホテルを代表して、皆様の多大な貢献に感謝いたします。 また、近い将来、お客様にサービスを提供できることを願っております。よろしくお願いします

Dear Mr. Chak Ming Nathan LamThank you very much for your review. I hope you have a great day. My name is Vu (Mr.), and I stand for our hotel to say thank you. It is an honor to serve you and we are glad that you are satisfied with our services, which has tremendous meaning to our effort. In addition, we hope that in the near future, we can again serve you with all of the things we have and I do hope the next chance will be not only you but also your family can enjoy the stay in our hotel. Last but not least, I wish you and your family a good health, luckiness and successful in your life. Best regards

Dear Ms. Sumie,Thank you very much for your nice feedback. If there is anything else we can do to make your trip become more joyful and memorable, please let us know. We look forward to your return in the future.

Dear Ms. Ashley,Thank you very much for your kind review. We do hope that we can be of service to you again in the future.

Dear Mr. Hang Chung Kit,Thank you very much for your precious feedback. Although we know there will be minor objective errors that make your trip not wholly perfect, we always try our best to give you a great experience at the hotel. We do hope that we can be your service again in the future.

Dear Ms. Lauren,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

Dear Ms. Shella,Thank you very much for staying with us. Your precious comment really makes us motivated. We do hope that we can be of service to you again in the future.

Dear Ms. Emma,Thank you very much for your kind feedback. Your comment really made us motivated to improve our service more perfectly. We look forward to your return in the future.

Dear Mr. Kevin,Thank you very much for your stay at our hotel. Your precious comment is truly a motivation for us to attempt to bring perfect service quality to the next customers. We look forward to your return in the future.

Thank you Mr/Ms. Guan Thong for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

Dear Mr./Ms. Minchi Park,Thank you very much for your sincere review. We are sorry for the unpleasant experience you have been through during your trip.Firstly, we thank you for all your praises. At that time, our hotel has just reopened three months after Covid-19, but we still effort to bring you the best experience of cleanness and breakfast to our guests. But sadly we failed in other aspects. It is really hard to avoid the cigarette smell at the lobby door although all the guests are required to smoke outside the campus. We also apologize for the improper behaviors of our staff. They had shown their care about you but in inelegant ways. We will seriously fix this issue so that the next customers will not feel uncomfortable about it anymore. For the two coffee capsules, it is our fault again that we did not explain to you the fee when you checked in. We have listened to the customers and decided that they will be free of charge from now on. Again, thank you very much for your precious feedback. Hopefully, we can have a chance to be your service again in the future.

Thank you Mr. Randy for your wonderful feedbackWe appreciated your time and wonderful review and look forward seeing you again somedayBest regards

Thank you Mr/Ms. Kim for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

Thank you Mr. Daniel for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

Thank you Mr. Pedro for your wonderful time at our hotelI am delighted to learn that you love the room, the hotel and our team could assist you with everything you needed. Look forward seeing you again someday

Thank you Mr/Ms.Eskander for your wonderful time at our hotelOur team and I are very much look forward seeing you again someday

Thank you so much for staying with us. We appreciate your feedback!

Thank you so much for staying with us. We appreciate your feedback!